Chapman Las Vegas Dodge Chrysler Jeep Ram

Service The service department was beyond efficient. I dropped my jeep off for work that I assumed I would have to pay out of pocket. Luckily warranty covered The service department was beyond efficient. I dropped my jeep off for work that I assumed I would have to pay out of pocket. Luckily warranty covered it and they put me in a rental and I was on my way!! A few days later Anthony called, i picked up my jeep and was on my way!! I got updates from him and everything was by the book. More

New Jeep Purchase Just purchased a new Jeep Grand Cherokee. Scott Anthony and Rich Adams were awesome!!! I highly recommend this location. I will definitely be back aga Just purchased a new Jeep Grand Cherokee. Scott Anthony and Rich Adams were awesome!!! I highly recommend this location. I will definitely be back again. More

Good services fast Very nice fast service i had the best experience when I had my oil change and car repair was done fast. Free rental and ride to and from Very nice fast service i had the best experience when I had my oil change and car repair was done fast. Free rental and ride to and from More

Great service Russell took care of checking me in promptly upon my arrival. The customer service was excellent. Everyone was very friendly despite how busy the plac Russell took care of checking me in promptly upon my arrival. The customer service was excellent. Everyone was very friendly despite how busy the place was. They also had complimentary donuts, coffee, fresh fruit and snacks. I was provided a shuttle service home while I awaited my vehicles repair. Russell kept me informed throughout my wait by the convenience of text message. I will definitely be a returning customer! More

Outstanding service My service experience was oustanding. When an unexpected problem came about, Roy handled it perfectly and professionally. I have much respect for My service experience was oustanding. When an unexpected problem came about, Roy handled it perfectly and professionally. I have much respect for companies who accept the responsibility of their work. More

Insulted and Disgusted Bought a Jeep Patriot at the Sarah location. Ever since I got it the TPMS light would come on usually within a day or two of putting in air. Every tim Bought a Jeep Patriot at the Sarah location. Ever since I got it the TPMS light would come on usually within a day or two of putting in air. Every time I would take it in, the service department would just tell me I had an overly sensitive TPMS sensor and it was not a big deal (and I found out later that they do not keep records for this type of service visit, so there was no record of my multiple visits to put air in tires). So for a long time I had stopped putting in air until I would get sick of looking at the warning light. Finally, the last time I put air in, I did not feel like driving all the way over there so I stopped at a tire service center closer to home for air. This time I got to visually watch and the guy was courteous enough to check the pressure in each tire and determined that it was the passenger rear and due to the reading determined that it was definitely a leak, not a “sensitive” TPMS sensor. I was in a hurry and had been driving like this for basically the last year so I decided I would get it repaired at a later date. Here’s where it gets interesting….. I stopped at Big O Tires and when they took the tire off, they came in and asked me if I had repaired it before because there was already a plug in there. Well, my answer was no, I bought the vehicle brand new and have never had any tire repairs till this day. So can someone please explain to me how a “brand new $24,000 vehicle has a plug in the tire from a previous repair??? After the guys fixed the tire, they were kind enough to document what they found so I could take the paperwork to the dealer so they could give me an answer to my question. I spoke to mgr. in service department and got lots of “sorrys” and shoulder shrugs, but no explanation and no solutions. So he pawned me off on the dealership mgr. who did the same thing. The icing on the cake however was that in addition to apologies and no explanation he more or less accused me of lying and that it was my word against his because they had no record of the visits. He also more or less said the documentation I brought in was worthless. Because he did not see the actual repair, and he suggested that they said that to try and upsell me. I am happy to say the Big O Tires is the best place I have EVER received any automotive service. Not only did they attend to me immediately and finished quickly. They also did NOT make ANY suggestions that I needed a new tire at this time. Best of all, there was NO charge for the repair. Yes, I repeat – NO CHARGE!!! I showed the mgr. the paperwork again pointing out that there was no charge. Anyway, I left there with no answer as to why I own a brand new vehicle that had a tire repair before my purchase. I was insulted by his suggestions, and absolutely disgusted that he refused to give me any type of compensation for selling me a vehicle that was presented as all new for 24 Grand but wasn’t. I will NEVER, NEVER buy another vehicle from Chapman Jeep, or any other Chapman dealership again. If I could, I would shove that Jeep as far up his back end as I could for insulting my intelligence! Seriously, who in there right mind would go through all the trouble I did to go out of my way to go there to get answers if It wasn’t factual. I give Chapman a ZERO for customer service, and a ZERO for loyalty and trust to their customers! By the way, since the repair the sensor has not gone off one single time!!!!! More

Buying my Jeep Renegade I had the best experience two days ago when going vehicle shopping. I honestly didn’t plan on coming home with a car that day. Thanks to Luis V, he ma I had the best experience two days ago when going vehicle shopping. I honestly didn’t plan on coming home with a car that day. Thanks to Luis V, he made my buying experience easy & relaxed for my husband and I. I recommend going to Luis if you go to Chapman. Thanks so much Luis, we love our Renegade!!! More

Over all was good 1st time I went to the dealership I was ignored and not one person asked me if I needed help so I walked out. 2 years later decided to give them a cha 1st time I went to the dealership I was ignored and not one person asked me if I needed help so I walked out. 2 years later decided to give them a chance and it went better More

Great experience thank you Helped with my new Dodge Challenger 2018 love it thank you on my great purchase easy process to finalize my wonderful deal. Rides smooth and great int Helped with my new Dodge Challenger 2018 love it thank you on my great purchase easy process to finalize my wonderful deal. Rides smooth and great interior More

Anthony and Veronica are tops! Keep up the good work! Your employees are very courteous and patient. The recommendations for service are very much appreciated. I love the fact tha Keep up the good work! Your employees are very courteous and patient. The recommendations for service are very much appreciated. I love the fact that my paperwork reflects the Reminders for my next visit ??Both employees are very knowledgeable as well! More