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Chapman Las Vegas Dodge Chrysler Jeep Ram

Las Vegas, NV

4.7
1,177 Reviews

3470 Boulder Hwy

Las Vegas, NV

89121

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1,177 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram

June 17, 2021

Great customer service fast process Steven got me into the vehicle I wanted 10 out of 10. Would highly recommend going and if you do ask for Steven More

by Ladaet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Magana
Jun 21, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for your review and feedback. Your input and feedback are invaluable tools in assisting us in maintaining the high standards that we work diligently to uphold every day. - Your Friends at Chapman Las Vegas Dodge

June 16, 2021

I purchased my 2021 Grand Cherokee from Steven Magaña and I have to say my experience was unbelievable amazing. Great vibes and friendly people. I’m sending everyone I know to him 😁 Location: 2570 S East More

by CrystalDee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Magaña, Amber Clay
Jun 21, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know! - Your Friends at Chapman Las Vegas Dodge

June 16, 2021

Rey Vega was great on getting me the Charger I wanted! I highly recommend working with Vega at Chapman Las Vegas Dodge! The whole staff was very helpful and Vega is very professional and considerate. More

by Nathalie01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Vega
Jun 21, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We love Rey! Thank you for your review! We will pass along your compliment! - Your Friends at Chapman Las Vegas Dodge

June 14, 2021

Sam Alfi-He's the best! He is an honest guy, super helpful and always willing to do what he can to help out with service requests and anything else you might need. I worked with Sam when buying both m More

by stanford75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Clay
Jun 15, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We are so very appreciative of your thoughtful review! If you should ever find that you are in need of our services in the future, please don’t hesitate to come in again. - Your Friends at Chapman Las Vegas Dodge

June 12, 2021

I could not accept the $1,899 add on .the sales manager I could not accept the $1,899 add on . the sales manager explained ( again) the advantage of having this application that was installed on all their More

by oldwomon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chapman Auto Marketing
May 20, 2021

I’ve bought 3 cars from Thurston and he has made our buying experience so easy and fast. The staff are always so welcoming when we first come in as well. More

by Vanessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
May 21, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We are so very appreciative of your thoughtful review! If you should ever find that you are in need of our services in the future, please don’t hesitate to come in again. - Your Friends at Chapman Las Vegas Dodge

May 12, 2021

Lisa B in the finance dept is the WORST person at responding to phone calls/emails. Sold my car and contacted her to cancel the warranties back in July of 2020. After leading me on for months she f More

by Rbstratton6
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Breitenwischer
May 13, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Mr. Stratton our apologies that you found Lisa unresponsive. In checking with the warranty company, the policy was cancelled as requested. The warrant company then forwards the refund to the lending institution that financed your vehicle for you unless they are provided proof that the loan is paid off. You can reach our assistant GM, Scott Stephens on his direct line @ 702-432-2602. Should you miss him please leave a message with the pertinent information (your name, number, etc.) & he will get back to you ASAP. I'm sorry that you waited almost a year to make us aware of your concerns but thank you for your post.

May 13, 2021 -

Rbstratton6 responded

The vehicle was sold therefore there wasn’t a leinholder. I didn’t wait a year I’ve been contacting Lisa AND her manager leaving message after message with no response. When she did respond she said she would take care of it and stupid me trusted that she was actually doing something and waited. She said she would cut me a check. That was the last time I heard from her so don’t put this on me. I tried to call Scott and the number isn’t working - wow imagine my surprise

May 14, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Forgive me, I mistyped the number, its 702-432-2002. As regards the sale & the loan we show that you purchased in May of '20. If you sold it in July of '20, only a couple of months later, were you able to provide Lisa with proof of the payoff? We are legally obliged to have proceeds sent to the lienholder as they financed the warranty for you. Certainly not putting anything on you just trying to help you get to the bottom of this as that is what we want as well. Did you contact the lender to see if they received the refund? The records indicate it would have gone to them. The good news is that it shows cancelled as you requested & in the proper time frame. Now we need to determine where the funds went & help you get them.

May 14, 2021 -

Rbstratton6 responded

Thank you for your response. Lisa didn’t ask so I didn’t know and was looking to her to direct me in the next steps to take. The leinholder would have sent the difference to us I would assume? I will contact them and go from there. Thank you for sending me in the right direction. Still not ok for Lisa to not respond but hopefully this will move forward

May 14, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Of course Mr. Stratton. Again, we're sorry this wasn't handled as quickly & easily as it should have been. We'll contact the warranty company & verify that the check has been cashed. If not we'll have it reissued to you after verifying that the loan at America 1st has been retired.

May 14, 2021 -

Rbstratton6 responded

I appreciate it

May 18, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Mr. Stratton I just sent an email to the address we have on file for you. Please let me know you've received it. That should give you all the information you need to get this resolved. As I mentioned in my email, we are here if you need anything else. Thank you! Don

May 18, 2021 -

Rbstratton6 responded

I have not had time but I appreciate you reaching out. Thank you - feel much better about the situation

May 03, 2021

Andrew in the service dept. has helped me over the years at Chapman Dodge. Anything from routine oil changes to “I swear it was making that noise” type of situations. He’s always patient and takes the time More

by Working Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tuccio , Don Hamrick, Scott Stephens
May 03, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Las Vegas Dodge

March 27, 2021

I had a great no-pressure experience with Thurston and left with a wonderful new Jeep Grand Cherokee! Very happy customer here with a new Jeep! More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Mar 29, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again. - Your Friends at Chapman Las Vegas Dodge

March 12, 2021

I'm giving this a 5 star review only because of two specific people! My salesman (Thurston) and my finance manager (Amber). Both of them were the absolute best. Could not ask for two of the most com More

by bdonley2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thurston (Salesman), Jovan Yanes, Amber Clay
Mar 15, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon! - Your Friends at Chapman Las Vegas Dodge

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