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Chapman Las Vegas Dodge Chrysler Jeep Ram

Las Vegas, NV

4.7
1,177 Reviews
Call Dealership (702) 457-1061
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3470 Boulder Hwy

Las Vegas, NV

89121

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1,177 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram

July 29, 2024

Dealership is disreputable. Sold me a used car with known safety defects they did NOT disclose to me. The soft jeep top's roof cable was severed and the roof blew off in a r More

by Disgruntled Buyer
Recommend Dealer
No
Employees Worked With
Sal
Report | Print
Aug 19, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Patrick Swan, Thank you for taking the time to share your concerns with us. In researching each of them we discovered the following: There were no known safety defects that were not disclosed to you. This is a 2015 Jeep with 100K+ miles. It was examined and passed inspection. While we understand you came from Florida to purchase this unit, we were told you then took a trip to the Pacific Northwest area to enjoy it. In a conversation with Sal, your representative, you indicated that the headlamp was out but that when you wiggled it, the light returned, leading you to believe it was a connection issue. If you have since had to replace it please forward a receipt for that repair so we can assist you. The soft top does not form a waterproof seal and may well have leaked but it would be difficult to blow off if it were properly secured. I’m not familiar with what you are referencing as the “wheel monitor,” but we will be happy to discuss that with you. The spare tires on Wranglers are secured with 3 lug nuts; It would be highly unusual for all 3 to fail simultaneously. Certainly, there would have been advance notice that would have permitted you to inspect and determine what would need to be done. We’re disappointed that you have experienced any issues and were you in Las Vegas; it would be easy to assist you. As you are traveling the country, I encourage you to speak with Sal, and we can direct you to dealers in the area you are in who would be willing to help. Sincerely, Don Hamrick General Manager Chapman Las Vegas Dodge

Aug 22, 2024 -

Disgruntled Buyer responded

A disreputable dealership waits until it gets negative social media reviews and then does damage control. The appropriate response, Don, is not to avoid responsibility. It is to say, We messed up. We are sorry. How can we make this right? Your response instead screams: Not our problem. It sucks to be you! Service techs at Jeep dealers in three states told me they were astounded any reputable dealership would sell a jeep in that condition. But, as we know, Chapman is not reputable. I emailed and phoned Chapman for three months and Chapman stiff armed me -- including your customer relations flunky! ONLY when I post negative reviews to social media do you reply. I asked for a customer satisfaction survey and have been denied. I suspect it is because you only care about making sales, however disreputable you must be, to swindle buyers, as you swindled me, and don't care if your customers are dissatisfied. How much does Chapman spend on marketing itself as a reputable jeep dealer? All smoke. When we get to an actual sale, your customers are nothing to you. I did NOT fly to Vegas to get screwed over in my jeep purchase by Chapman. And yet, Chapman has screwed me over and has take zero responsibility for its shabby sale. Shame on you, Don. And to anyone reading this, Don's reply says what you need to know: Buyer beware because we don't stand by our sales.

Aug 22, 2024 -

Disgruntled Buyer responded

Don Am I to drive back cross country for you to fix the issues you should have fixed in the first place? Why did it take 3 months and negative social media reviews for you to reply? I emailed and texted and phoned Chapman repeatedly and got no replies. Jeep dealer service techs in three states told me they would not sell a car in my jeep's condition. Yet, you did. Proudly, apparently, because you deny any deficiencies pre-sale. Magically, when I drove off the Chapman lot, all of these undisclosed safety deficiencies manifested themselves -- along with $7k in value that Chapman reaped in profit. Yeah, right. Your professional response should have been this: We are sorry. We messed. Let me make it right for you. And it shouldn't take 3 months to say. This is what a reputable seller would have done. But, you still have not said it, so... Would YOU find this acceptable if you flew to Florida to buy same jeep from me for your personal use? You would be enraged at how you were played. As am I with Chapman. You put my personal safety at great risk and refuse to own up to it. Shame on you, Don. Readers here beware. You are nothing but a mark to Chapman.

July 20, 2024

I was in the market for a vehicle. I saw a used vehicle online and was contacted by a salesman asking me to go down and take a look at the vehicle. I went down the next day just to lea More

by Michael 1102
Recommend Dealer
No
Employees Worked With
I forget the name
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Jul 26, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Michael 1102, That is our fault for not removing that vehicle from the offerings on our website. Our sincere apologies. Vehicles are pulled for a variety of reasons, including customer loaners, utilizations for various charitable organizations, purchase consideration, or, in this case, for the owner to use personally. Most often, we will take that off of our website for that period of time to avoid confusion, but that didn’t happen here. I remember speaking to my manager and asking him to let you know it would be available to you in a matter of days and that I would afford you special consideration as a result of our error. If you are still interested, please let us know. It is a fabulous vehicle I can report 1st hand! Sincerely, Don Hamrick General Manager Chapman Las Vegas Dodge Direct Line (702)432-2401 donhamrick@chapmanchoice.com

July 18, 2024

We had a great experience working with Calvin to get into our new Ram truck! The team was attentive, thoughtful, professional, and great to work with all around. Calvin was super helpful and knowledgeable. A More

by Nbest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Whitman, Dana McFall, Don Hamrick, Jennie Pisano, Chapman Auto Marketing, Richard Wilson, Tommie Sea, Jovan Yanes, Amber Clay, Scott Stephens
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Jul 19, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for your review! We are happy to see that you had a good experience with Calvin. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

July 16, 2024

Jeremiah was professional and the negotiations were based on transparent information without any games. Also thanks to both Lisa's for getting my title docs to out of state DMV quickly as requested. Will be More

by Scatpack
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremiah and Lisa in finance
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Jul 17, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with a positive review of your experience with Jeremiah and Lisa. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

July 13, 2024

I cannot say enough good things about this dealership! Pulled in with a repair needed, a less reputable dealership would have run the bill up. Ben in service got the repair done incredibly fast, profess More

by Ana Ortiz-Monasterio Draa
Recommend Dealer
Yes
Employees Worked With
Bed in Service
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Jul 15, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience with Ben. We take pride in serving our customers and hope to see you again soon!

July 11, 2024

From start to finish took less than 3hrs. Easiest vehicle purchase ever. Thanks Steven R More

by Tdhallmark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Richardson , Amber Clay
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Jul 15, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!

July 10, 2024

This was the best experience I have had buying a car. The staff was outstanding and made us feel comfortable the entire process. More

by johnhowe47.jh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew, Linda, Amber, Dana McFall, Don Hamrick, Jennie Pisano, Chapman Auto Marketing, Richard Wilson, Tommie Sea, Jovan Yanes, Scott Stephens
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Jul 15, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!

June 27, 2024

Very clean not like the last dealership I bought a car from they had free drinks all kinds of snacks. Also I bought oil changes coupon from the dealership showing they want your business. Well this dealer More

by Thomas Mierzwiak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Reber , Dana McFall, Don Hamrick, Chapman Auto Marketing, Jovan Yanes, Amber Clay, Scott Stephens
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Jun 28, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience, and we're truly sorry to hear about your disappointment. We understand how frustrating it can be when expectations are not met. We hope to have the opportunity to rectify this situation and provide you with a more positive experience in the future. Thank you for your understanding.

June 26, 2024

Great service, friendly and the best place for have repair or device your jeep in Las Vegas More

by alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennie Pisano
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Jun 27, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

June 14, 2024

Driving down the road and noticed that the air was coming out of my rear right tire because the psi was indicating low pressure and knew that I needed to immediately have it looked at. Drove my Jeep Grand C More

by BeegeJohnson
Recommend Dealer
Yes
Employees Worked With
Joelda Sugovia, Tommie Sea, Scott Stephens
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Jun 17, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for your review! We are happy to see that you had a good experience with Gage. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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