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Chapman Las Vegas Dodge Chrysler Jeep Ram

Las Vegas, NV

4.7
1,185 Reviews
Call Dealership (702) 457-1061
View Awards

3470 Boulder Hwy

Las Vegas, NV

89121

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1,185 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram

October 09, 2024

Had the best customer service, salesman, manager and finance team made everything super smooth I knew what I wanted and where I wanted to be, and they got me there 👍🏽 More

by Bulbousjoker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommie Sea, Amber Clay, Scott Stephens
Report | Print
Oct 11, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

October 07, 2024

Lynn was incredible! Very knowledgeable and got me into the exact Jeep I was looking for with a very fair value on my 2020 Jeep trade-in. Ask for Lynn & drive away happy! More

by JeepLady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn
Report | Print
Oct 08, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience with Lynn. We take pride in serving our customers and hope to see you again soon!

September 08, 2024

Dodge is the car dealership I will always go to Mr. Tommie Sea he makes the way all the time More

by gwenbanks380
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Tommie Sea , Amber Clay
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Sep 08, 2024 -

gwenbanks380 responded

Hello I just want to say I Love Chapman Dodge. I started off in the late 70s when I were dating one of the service worker then when I got the time to come in there to trade off my car I meet Mr. Tommie Sea. he come to see what I was look for I told him anything that will be good for me. Mr. Tommie Sea sold me an 2015 Journey the call me back letting me know I was approved for a new car which was a 2016 Jeep and working on that car I was able to tread off my P T cruiser for and 2016 Dart then I went back got my 2020Journey me sold my day a car 2019 Jeep now this is my 5th car working with Tommie Sea I give him all numbers 10s

Sep 08, 2024 -

gwenbanks380 responded

I will never go to another car dealer ship. If Tommie Sea not there I will Not be there. Tommie Sea get it done right

Sep 08, 2024 -

gwenbanks380 responded

Las Vegas Dodge is the the Number Dealer ship in Vegas. I Love this place.

Sep 08, 2024 -

gwenbanks380 responded

Working with Jeep Ram I know that you never have to wait on any services that is need for my car They are there right on time fast working with them is something I Love .

Sep 08, 2024 -

gwenbanks380 responded

There are not one person Can send me to another dealer ship other the Chapman Las Vegas Chrysler Dodge Jeep Ram. When time for my next car it will be at Chapman Dodge.

Sep 08, 2024 -

gwenbanks380 responded

Tommie Sea is the Number One sale person I will always work with he get nothing but 10 with me.

Sep 09, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to share your experience with Tommie Sea. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

September 08, 2024

Up at Dodge Chrysler I Love going there Tommie Sea is the best there ever can be More

by gwenbanks380
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommie Sea
Report | Print
Sep 09, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to share your experience with Tommie Sea. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

August 28, 2024

Helped me with my windows and door panels with the warranty I would not trust another dealer with my car. More

by Greg Contreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Tuccio
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Aug 30, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

August 21, 2024

My experience is consistent every time I come to the dealership for a maintenance service Jonard is so prompt and handles everything smoothly and quickly couldn’t ask for more in customer service !!! More

by aceevip
Recommend Dealer
Yes
Employees Worked With
Jonard Abuyulan
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Aug 22, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to share your experience with Jonard. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

August 11, 2024

Was interested in buying 2021 mustang ecoboost for their used Inventory. Being out of state buyer timely response was an essence to me to decide. Things i did not like. 1. Not sharing latest latest pic/ More

by vivek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JT
Report | Print
Sep 17, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Hello Vivek, I'm sorry to hear that your experience trying to purchase was not up to standard. We try our best to get up-to-date photos and videos of our inventory. Please feel free to reach me at 702-432-2447 or via email at joeldasegovia@chapmanchoice.com to give us a chance to earn your business again. Best regards, Joelda Segovia Customer Service Manager Chapman Las Vegas Dodge

August 06, 2024

Thank you Ian for great service,I appreciate everything was taking care of,!! If in the future if I need help I will ask for you!! More

by Fernando Angeles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, Chapman Auto Marketing, Amber Clay
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Aug 06, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience with Ian. We take pride in serving our customers and hope to see you again soon!

July 29, 2024

Dealership is disreputable. Sold me a used car with known safety defects they did NOT disclose to me. The soft jeep top's roof cable was severed and the roof blew off in a r More

by Disgruntled Buyer
Recommend Dealer
No
Employees Worked With
Sal
Report | Print
Aug 19, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Patrick Swan, Thank you for taking the time to share your concerns with us. In researching each of them we discovered the following: There were no known safety defects that were not disclosed to you. This is a 2015 Jeep with 100K+ miles. It was examined and passed inspection. While we understand you came from Florida to purchase this unit, we were told you then took a trip to the Pacific Northwest area to enjoy it. In a conversation with Sal, your representative, you indicated that the headlamp was out but that when you wiggled it, the light returned, leading you to believe it was a connection issue. If you have since had to replace it please forward a receipt for that repair so we can assist you. The soft top does not form a waterproof seal and may well have leaked but it would be difficult to blow off if it were properly secured. I’m not familiar with what you are referencing as the “wheel monitor,” but we will be happy to discuss that with you. The spare tires on Wranglers are secured with 3 lug nuts; It would be highly unusual for all 3 to fail simultaneously. Certainly, there would have been advance notice that would have permitted you to inspect and determine what would need to be done. We’re disappointed that you have experienced any issues and were you in Las Vegas; it would be easy to assist you. As you are traveling the country, I encourage you to speak with Sal, and we can direct you to dealers in the area you are in who would be willing to help. Sincerely, Don Hamrick General Manager Chapman Las Vegas Dodge

Aug 22, 2024 -

Disgruntled Buyer responded

A disreputable dealership waits until it gets negative social media reviews and then does damage control. The appropriate response, Don, is not to avoid responsibility. It is to say, We messed up. We are sorry. How can we make this right? Your response instead screams: Not our problem. It sucks to be you! Service techs at Jeep dealers in three states told me they were astounded any reputable dealership would sell a jeep in that condition. But, as we know, Chapman is not reputable. I emailed and phoned Chapman for three months and Chapman stiff armed me -- including your customer relations flunky! ONLY when I post negative reviews to social media do you reply. I asked for a customer satisfaction survey and have been denied. I suspect it is because you only care about making sales, however disreputable you must be, to swindle buyers, as you swindled me, and don't care if your customers are dissatisfied. How much does Chapman spend on marketing itself as a reputable jeep dealer? All smoke. When we get to an actual sale, your customers are nothing to you. I did NOT fly to Vegas to get screwed over in my jeep purchase by Chapman. And yet, Chapman has screwed me over and has take zero responsibility for its shabby sale. Shame on you, Don. And to anyone reading this, Don's reply says what you need to know: Buyer beware because we don't stand by our sales.

Aug 22, 2024 -

Disgruntled Buyer responded

Don Am I to drive back cross country for you to fix the issues you should have fixed in the first place? Why did it take 3 months and negative social media reviews for you to reply? I emailed and texted and phoned Chapman repeatedly and got no replies. Jeep dealer service techs in three states told me they would not sell a car in my jeep's condition. Yet, you did. Proudly, apparently, because you deny any deficiencies pre-sale. Magically, when I drove off the Chapman lot, all of these undisclosed safety deficiencies manifested themselves -- along with $7k in value that Chapman reaped in profit. Yeah, right. Your professional response should have been this: We are sorry. We messed. Let me make it right for you. And it shouldn't take 3 months to say. This is what a reputable seller would have done. But, you still have not said it, so... Would YOU find this acceptable if you flew to Florida to buy same jeep from me for your personal use? You would be enraged at how you were played. As am I with Chapman. You put my personal safety at great risk and refuse to own up to it. Shame on you, Don. Readers here beware. You are nothing but a mark to Chapman.

July 20, 2024

I was in the market for a vehicle. I saw a used vehicle online and was contacted by a salesman asking me to go down and take a look at the vehicle. I went down the next day just to lea More

by Michael 1102
Recommend Dealer
No
Employees Worked With
I forget the name
Report | Print
Jul 26, 2024 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Michael 1102, That is our fault for not removing that vehicle from the offerings on our website. Our sincere apologies. Vehicles are pulled for a variety of reasons, including customer loaners, utilizations for various charitable organizations, purchase consideration, or, in this case, for the owner to use personally. Most often, we will take that off of our website for that period of time to avoid confusion, but that didn’t happen here. I remember speaking to my manager and asking him to let you know it would be available to you in a matter of days and that I would afford you special consideration as a result of our error. If you are still interested, please let us know. It is a fabulous vehicle I can report 1st hand! Sincerely, Don Hamrick General Manager Chapman Las Vegas Dodge Direct Line (702)432-2401 donhamrick@chapmanchoice.com

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