Chapman Las Vegas Dodge Chrysler Jeep Ram

Tony was an excellent customer service rep who took extreme care of my truck and completely understood my needs and expectations! He always informed me of every aspect of repair for my vehicle so I was extreme care of my truck and completely understood my needs and expectations! He always informed me of every aspect of repair for my vehicle so I was never worried about the outcome! He would take special care to answer all of my questions and inform me of any possible costs and how much how they were beforehand, so i could decide on what else I may have wanted them to perform.. A wonderful dealership with wonderful people! Thank you! Alisa Conley More

Tony Santos was very helpful and returned phone inquiries. They did a thorough job on the repair and were cooperative. They performed the job in a timely manner and found that it was covered by w inquiries. They did a thorough job on the repair and were cooperative. They performed the job in a timely manner and found that it was covered by warranty so the cost was minimal. They washed the car and everything was in order. Thanks for the good job. More

Anthony Salinas the service writer is very professional, courteous and friendly. He is very good at his job and represents Chapman Las Vegas Dodge as a good dealer to go to for service. This dealership has courteous and friendly. He is very good at his job and represents Chapman Las Vegas Dodge as a good dealer to go to for service. This dealership has keep it promise in any repairs that have occurred with my 07 Dodge Nitro, More

I think that improvement is needed in providing contact with customers arriving in your service department.when a customer with an appointment comes in for service he has no direction on where to report or with customers arriving in your service department.when a customer with an appointment comes in for service he has no direction on where to report or check in.The procedure is confusing and not at all friendly.I also think it would be great to have someone give the customer an update when the wait is for an extended period of time.Personnel in the service area are all on phones or computers and customers are ignored and confused.The service is good but attention to the customer needs improvement. More

Working with Mike was a pleasant experience. He kept me informed all the way until my car was finished. He made arrangements to get me a rental while my car was in the service area. All in all he has been informed all the way until my car was finished. He made arrangements to get me a rental while my car was in the service area. All in all he has been one of the top service advisors of any dealership I have worked with! You usually have to track down folks to get any info on what's going on at other dealerships that I have dealt with. Not this time, Very nice experience. More

Mr Michael Reynolds was very attentive. It made my visit less stress full. And the ride home, is a great idea. I was concerned about how to get home,and dread it to have to wait all day sitting there. I'm a less stress full. And the ride home, is a great idea. I was concerned about how to get home,and dread it to have to wait all day sitting there. I'm also thankful that they were honest about what was wrong with my car. Not like other places. They always come up with something else you don't need. Is a little far from my home, but for the first time I DID'NT complain HA HA. Thank you. KEEP UP THE GOOD WORK More

I called at 7:30 AM on a Monday morning. The person who I called at 7:30 AM on a Monday morning. The person who answered my call was friendly and gave me directions to the dealership. I was at the I called at 7:30 AM on a Monday morning. The person who answered my call was friendly and gave me directions to the dealership. I was at the appt just two hours after my call. I took my Dodge Durango in for service. Mr. Morris explained the process in detail. He kept me alerted to progress regarding my vehicle. He responded to emails and calls promptly. The vehicle was fixed before the expected time. When I was paying I was offered a car wash..that was nice. As far as price, I paid $100 deductible for warranty work and $25 for a tire rotation,the tire rotation was rather high but it was easy since you already had the SUV. As far as quality of work, I have only driven the vehicle for 20 minutes since I got it back, it appears to be fixed but I am not ready to rate that aspect of the service. More

I arrived at 6:30 a.m. 30 minutes before they opened my service tech was allready there, and he went ahead and processed my paperwork for my 7:am appt. He is allways very friendly. While waiting for my c service tech was allready there, and he went ahead and processed my paperwork for my 7:am appt. He is allways very friendly. While waiting for my car, they had coffee, and doughnuts and bagels available, and of course T.V. In about an hour after the 7:00 a.m. start time he informed my alignment was out and needed to be realigned, I was very surprised when he told me the price, and and how low it was. I had recently ran off a curb and knew it was not steering well,but I was afraid the price would be to hig so I hadn't asked for it, I had it done and the Car once again steers and rides like' new. I waited for the car and the whole experience was less then two hours, I am very pleased with this service center More

This is my second service with Chapman. Each time I have had Denys assist me. She returns calls promptly.She was cordial and courteous to me when I arrived at my scheduled time despite her obviously being had Denys assist me. She returns calls promptly.She was cordial and courteous to me when I arrived at my scheduled time despite her obviously being extremely busy. The young woman who checked me out was equally pleasant and courteous. I have no complaints at this time except to say that not all the customers who are waiting for their vehicles are that fond of Overhaulin." More

We we're given excellant service by all your staff. Our We we're given excellant service by all your staff. Our only complaint is the fact we weren't told that we couldn't pay the bill for service with a c We we're given excellant service by all your staff. Our only complaint is the fact we weren't told that we couldn't pay the bill for service with a check over $500. We only noticed your signs posted when we went to pay the bill and I had already writin my check for $1,020.09. I would suggest in the future your service employee's tell the customer's what the amount of service is and when it's over that $500. they should explain that you only take checks for $500. or under. So payment must be cash - debit - credit!!! We don't put things like this on Credit and we don't use Debit!!! The young girl said I could write 2 seperate checks for $500. which I did and was going to pay the rest in cash. Then your other Manager came and said NO we can't except 2 check. Now I had not only wasted 1 check I had wasted 3. The manager offered us a shuttle to the bank to get the money which sounds pretty crazy. All they had to do was call our bank and make sure the funds were available. Well the manager finally excepted both $500. checks but he didn't want to. Is this the dealerships rules or are these rules from Corp. And as far as your signs being posted they should be posted all over the place where your customers are waiting not at the check out counter by then it's too late to make any other arrangements!!!!! I'm thinking of contacting your main headquarters this was very embrassing for us with customers standing in line behind us as well as the ones sitting around the waiting rooms. More