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Chapman Hyundai Scottsdale
Scottsdale, AZ
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,328 Reviews of Chapman Hyundai Scottsdale
May 04, 2016
Great Customer Service! Thanks Joe! I had the best experience with my first oil change! Joe was so helpful, his customer service skills were exceptional. He had answers to all my questio I had the best experience with my first oil change! Joe was so helpful, his customer service skills were exceptional. He had answers to all my questions and he was right on point with timing! He made you feel like he cares about what your needs and wants are. His personality was key, he always had a smile on his face. Thanks for all the help Joe! More
by Jbrewer01
Employees Worked With
Joe Baritzal
May 03, 2016
2016 Sonota The best sales experience ever. Never pushy, very friendly, knowledgeable. He definitely earned our business. We even pass by 2 other Hyundai dealers The best sales experience ever. Never pushy, very friendly, knowledgeable. He definitely earned our business. We even pass by 2 other Hyundai dealership and drove further away because he built a great relationship with us. Even today he washed and hand dried our new car himself, that truly is going above and beyond(if I could post the photo, I would of him cleaning away). We will definitely recommend others to go visit. Thank you for everything! More
by Laridottie85
Employees Worked With
Donald Williams
April 29, 2016
The Hyundai Experience See comment before about john the finance portion was quick and concise very friendly good rate took advantage of extra coverage overall great experie See comment before about john the finance portion was quick and concise very friendly good rate took advantage of extra coverage overall great experience thanks again More
by ambergusikoff
Verified CustomerEmployees Worked With
john leidigh
April 24, 2016
Totally a happy camper!!! Great, awesome, professional and down right nice people!! Hyundai has come a long way and I've heard nothing but positive feedback on my purchase. Som Great, awesome, professional and down right nice people!! Hyundai has come a long way and I've heard nothing but positive feedback on my purchase. Someone told me it looked as nice as a Mercedes!! Couldn't be happier! More
by azbitch11647
Employees Worked With
Chip, Justin & Carmine
April 23, 2016
Sonata Eco The staff are amazing, kind and informative. I have not enjoyed purchasing a vehicle in the past but this time was easy and not stressful. I will be b The staff are amazing, kind and informative. I have not enjoyed purchasing a vehicle in the past but this time was easy and not stressful. I will be buying there again in the future! Thank you Carmen, Donald and Leo! More
by klameshrea
Employees Worked With
Carmen, Donald and Leo
April 22, 2016
16 Sonata review I love this new car! There are nice improvements to the 2013 model. Everyone at Chapman was nice, friendly and very helpful. It was a great experience I love this new car! There are nice improvements to the 2013 model. Everyone at Chapman was nice, friendly and very helpful. It was a great experience. More
by tmwrn050
Employees Worked With
Chip
April 20, 2016
N/A Our experience was as painless as can be expected when buying a car. I wouldn't hesitate to recommend this dealership. Thanks for expediting the proce Our experience was as painless as can be expected when buying a car. I wouldn't hesitate to recommend this dealership. Thanks for expediting the process. More
by jmkraemer
Employees Worked With
Chip
April 15, 2016
Do not go to this Hyundai !!!! I got a quotation from Edmunds.com and the sale person called me (Jim, John or whatever). The main reason why I visited that store is he said they hav I got a quotation from Edmunds.com and the sale person called me (Jim, John or whatever). The main reason why I visited that store is he said they have a lot more physical stocks than the system shows. When we went there, there is only one Accent (I specifically needed an Accent) left. He lied to me. He said they have 6 or something. We did walk around the parking lot for a while to find non-existed other cars. He called somewhere then he told me that they sold 5 cars of Accents yesterday. What??? I really really wish I should run away at that moment. Anyway, I purchased an Accent at that day and they asked me to pay in cash. I tried to pay part of my payment (to get points) with my visa card but they said Arizona law requires to pay in cash to purchase a vehicle. Is it true? By the way, I have 785 FICO score. What I do not understand is how all the people are so cooperating to cheat their customer. They were so pushing to sell extra warranty and financing by asking me more than 5 times. Then, the price suddenly went up tremendously with all the hidden cost. Anyway, I purchased it because I needed that car urgently for my friend, temporary guest. Because the tinting was not enough (one of my daughters has sun allergy), the sales person promised that he will do something for us. Then, I could not find him for 3 days after purchasing my car and he did not do anything. It seems like he thought that I will return the car so he was continously hiding? Eventually, he asked me $300 for another tinting a week later. WOW!!!! He must think that I am a bank or something. What he did was just avoiding me. I talked with their customer service manager and they do not care once they sell the car. They are very good at avoiding issues and running away. It is surprising that the customer service manager cannot do anything but covering their sale man's fault. I talked with my lawyer to put them in trouble but my lawyer said it is not worth it because this place is already notorious for ripping off customers. it is clear that they just want to milk money as much as they can from the first customer then say bye~. Customers will never come back. But, Chapman Hyundai does not care because most Americans do not purchase a vehicle frequently. They just need to attract new customers who have no idea about them through fake reviews. I called Hyundai USA and Atlanta factory to make sure everybody knows the name of this dealer. Since I posted this story on Koreans and Chines community web sites, none of them will go to this place. I made sure this dealership's customer satisfaction rate will reflect true numbers (they offered $20 free gas for 10 satisfaction rate but I put 0 zero).i. I believe Chapman's sales policy is clear. They do NOT care once sell it. But, they really should understand good customer will come back continuously with their family and friends if you are doing business right. By the way, I purchase a car every two years. If you go there, you need to pay attention when they add several additional hidden cost after agreeing with the vehicle price. They will use tons of tricks to increase your vehicle price later. Also, they put my wrong name on the contract paper so I asked my sales person (John or whatever) to change it. He said that he will do it. But, my wrong name was on the paper. I asked them several times. However, I still get Hyundai promotional material under my wrong name. Last but least, the internet sales manager said he will give me $100 from his own pocket if I refer my friend. Is this true? From his pocket? I am just wondering whether the owner of this dealership actually does care about his business with these non-integrity oriented people. More
by R
Employees Worked With
Internet Manager
April 15, 2016
Happiness is purchasing a vehicle from Chapman. My car purchasing experience was very enjoyable, it was a fun experience and was not a long drawn out process which even included the financial portio My car purchasing experience was very enjoyable, it was a fun experience and was not a long drawn out process which even included the financial portion of the process. More
by pjaeger6
Employees Worked With
Bob Randall...sales associate.
April 12, 2016
New Car Purchase Experience !!! The time to purchase a car has been a all day event in the past at other dealerships. This is my second purchase at Chapman's and both have been a ni The time to purchase a car has been a all day event in the past at other dealerships. This is my second purchase at Chapman's and both have been a nice experience. They listened to my needs and found the car that met what I was looking for in a car. I was in and out in a very short time. More
by tim10
Employees Worked With
John Leidigh
