Chapman Hyundai Phoenix

Amazing Service My service each time has been very quick, Veda is very thorough with telling me all the info that I need to know about the purchase of my new car. I w My service each time has been very quick, Veda is very thorough with telling me all the info that I need to know about the purchase of my new car. I will only purchase with her!! More

Good job . Everyone was friendly and kind and answerd all my questions was told I could call back any time if I had any more questions . . Everyone was friendly and kind and answerd all my questions was told I could call back any time if I had any more questions . More

Purchase Pleasant experience. Knew the car I wanted. Pricing straightforward and deal was effectively done. I do have to drive back and give them the title to Pleasant experience. Knew the car I wanted. Pricing straightforward and deal was effectively done. I do have to drive back and give them the title to my car. Frank was easy going. My kind of salesmen. More

Love my Hyundai Being a single female shopping for a car alone was a bit scarey but I was made to feel very comfortable, not pressured and given options. Being a single female shopping for a car alone was a bit scarey but I was made to feel very comfortable, not pressured and given options. More

Great! It was a great experience. We are really happy with our experience. We really like the car and I really happy. I don't know what else you want me to It was a great experience. We are really happy with our experience. We really like the car and I really happy. I don't know what else you want me to say, the experience was awesome and we are happy with the vehicle More

Tucson I traded in my Mini Cooper which I felt I got a fair price for in the end. Buying a new car is never easy but the process was fairly smooth. Issues th I traded in my Mini Cooper which I felt I got a fair price for in the end. Buying a new car is never easy but the process was fairly smooth. Issues that surfaced were handled in a timely manner and I am overall happy with the outcome. More

Easy-Peasy From the get-go, Justin was helpful and honest. I told him that I hated buying cars because of the general pressured atmosphere. I never felt pressu From the get-go, Justin was helpful and honest. I told him that I hated buying cars because of the general pressured atmosphere. I never felt pressured. He asked a few questions that got us to the model and what I could afford monthly. Within a few hours, I drove home with my new car. Easy-peasy. More

Best Experience Ever! Last time i was in this dealership i was stuck with a really high payment that i couldn't afford. I decided to go back and when i did Frank help me ge Last time i was in this dealership i was stuck with a really high payment that i couldn't afford. I decided to go back and when i did Frank help me get the payment that i wanted with the safety features that i needed for my daughter and I. I never felt once that he was trying to put me into a car that i couldn't afford. He listen to everything i had to say when it came to the car that i wanted. He tried everything to get me what i needed! This was the most easy process of getting a new car that i ever had! More

Inept and dishonest staff My experience was unbelievably poor. I'd purchased two previous vehicles from this dealership, this was the 3rd in under 5 years. The salesman gave fa My experience was unbelievably poor. I'd purchased two previous vehicles from this dealership, this was the 3rd in under 5 years. The salesman gave false information after being asked a direct question about a protection plan on trade in that I planned to cancel, effectively taking my $1000 without my permission. The deal took 16 and 18 days for 2 payoffs to take place, costing me money. I was lied to about when checks were sent. The GM acted like he cared, then made excuses for his staff (salesman not addressing the $1000 properly), using an analogy that if the salesman were smart he wouldn't be a salesman, he'd be in finance. They slammed me with a $228 theft protection package, with no advance discussion. I was lied to multiple times trying to rectify the situation re: payoffs, etc. Overall, without a doubt the worst car buying experience ever. I used to send people their way. NEVER again. More

Easiest time ever buying a car Did most of research online and negotiated with Justin over email. Came to agreement showed up at dealership. Paperwork was already prepped .minor hag Did most of research online and negotiated with Justin over email. Came to agreement showed up at dealership. Paperwork was already prepped .minor haggling but that's to be expected. No pressure at all. Was in and out within 2 hours record time.. Justin was easygoing and good with follow up. I even sent a family member to go talk to him. Pleasant experience More