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Chapman Hyundai Phoenix
Phoenix, AZ
1,208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,208 Reviews of Chapman Hyundai Phoenix
July 06, 2017
Good experience When I came to buy my first new car, I was helped in a prompt, effective, and professional manner to find what was best for me. When I came to buy my first new car, I was helped in a prompt, effective, and professional manner to find what was best for me. More
by mattgrad
Verified CustomerEmployees Worked With
Michael Cialdella
July 05, 2017
Excellent service with Gilbert Diaz The service we got with Gilbert was excellent. He made the experience of purchasing a new car as stress free as possible. Excellent customer service. The service we got with Gilbert was excellent. He made the experience of purchasing a new car as stress free as possible. Excellent customer service. More
by melinda_alley
Employees Worked With
Gilbert diaz
July 02, 2017
They Treated Us Great! Michael, our Sales Manager, answered all of our questions and negotiated a very fair deal for our new car and trade-in. He was not high pressure and Michael, our Sales Manager, answered all of our questions and negotiated a very fair deal for our new car and trade-in. He was not high pressure and was very cordial. Our finance person, Huy, was very knowledgeable and helpful, and once again, no pressure. More
by clodron
Employees Worked With
Brian, a young & new salesman, Michael Cialdella, Huy Dao
July 01, 2017
My Tucson This is my second Tucson. Love it! It has great features and is a pleasure to drive. I would highly recommend the Tucson to anyone. This is my second Tucson. Love it! It has great features and is a pleasure to drive. I would highly recommend the Tucson to anyone. More
by BRuhl
Employees Worked With
Ron Hodge, Huy Dao
July 01, 2017
Best Experience Best car buying experience I've ever had...........hands down. Totally professional staff that did not waste one minute of my time. I was in and out i Best car buying experience I've ever had...........hands down. Totally professional staff that did not waste one minute of my time. I was in and out in no time at all. More
by daveforrest69
Employees Worked With
Veda Schreiber, George Tellez
July 01, 2017
Nice place Friendly staff, quick. I spent about 5 hours there and walked away with a new car. Was very happy with the purchase. They didn't show aggressive tacti Friendly staff, quick. I spent about 5 hours there and walked away with a new car. Was very happy with the purchase. They didn't show aggressive tactics that I've heard of in the past. More
by irishcalyx
Employees Worked With
Bill Johnson
July 01, 2017
Great experience and a great car From the moment I arrived, everyone was super friendly. I've been car shopping for about a month and Chapman was the best experience I had. If you're From the moment I arrived, everyone was super friendly. I've been car shopping for about a month and Chapman was the best experience I had. If you're tired of the "games", visit Rafael for no-pressure buying experience. More
by mike@theconcentrium.com
Employees Worked With
Rafael Felix, James "REV" Parker
July 01, 2017
We are very happy with our 2017 Hyundai Tucson SE SUV and we thank the Chapman Hyundai Employees that got us in our new vehicle. We had a very good purchasing experience at Chapman Hyundai; everyone was so nice and all greeted us with a smile and a firm handshake. We had a very good purchasing experience at Chapman Hyundai; everyone was so nice and all greeted us with a smile and a firm handshake. More
by eleanormoyza
Employees Worked With
Celso Irizarry, Jose "JP Palayo
June 30, 2017
My Chapman experience My salesperson, Veda Schreiber has become a friend more than that of a salesperson. She has made the experience of purchasing a vehicle, which I despi My salesperson, Veda Schreiber has become a friend more than that of a salesperson. She has made the experience of purchasing a vehicle, which I despise, comfortable and as easy as possible for me. While Chapman has sold me three, soon to be four vehicles and is a good experience, if she moves onto another dealership or brand, so will I. More
by diamondbacktim
Employees Worked With
Veda Schreiber
June 29, 2017
Update to earlier review Update to the original review posted on June, 19: Let me be clear, General Manager, George Salman, and Sales Professional, Rafael Felix definitely wen Update to the original review posted on June, 19: Let me be clear, General Manager, George Salman, and Sales Professional, Rafael Felix definitely went above/beyond their normal channels (e.g. making extra phone calls, sending texts/emails, navigating corporate contacts, giving me a loaner car, etc....) to correct this issue with my tires. However, I'm still not 100% satisfied with the result. Chapman Hyundai and I ended up "splitting" the cost for the replacement of four new tires. My bill? $268.24 After much research, George concluded, the OEM tire manufacturer (Hankook) would not do their part because: 1) I never had my tires rotated during dealership performed services and 2) I wanted to replace the tires with a competitors tire. A tire that might actually get use close to it's predefined treadwear estimate. That lack of Hankook corporate accountability, for creating a substandard product that only lasted 20k miles, left George and his team accountable to me for something outside of their control. That much is true. However, in light of that, here are some questions for you to ponder before you make your next service appointment: 1) Should anyone ever have to replace tires on a new car at 20k miles due to normal wear? 2) Should EVERY Hyundai dealership service department inform their customers that tires should be rotated every 5k miles with your oil change and not charge you for both services? 3) Should the dealership work quickly and diligently to resolve customer issues to their COMPLETE satisfaction? 4) Should the dealership create a seamless service process for the customer? 5) Should the customer be expected to pay for labor that they don't want the dealership to perform? 6) Should the service department advisor know (or be able to tell) how many psi should go in a tire without reading the factory sticker on the door? 7) If the service advisor doesn't know the answer to a customer question, shouldn't they try and get the right answer instead of just giving service advisor speak? 8) Should the dealership renege on a written agreed refund for labor costs? 9) Should the dealership "persuade" you to give them a good review (or change your original review) by holding your refund for labor costs hostage? 10) Court of public opinion, what say you? More
by Guey
Employees Worked With
George Salman
