Chapman Hyundai Phoenix

I had the pleasure of working with Alan Robb to buy my new Hyundai Venue. It’s my first new car ever, and Alan was a joy to work with. He made me feel safe and welcome, he knew what he was talking about, new Hyundai Venue. It’s my first new car ever, and Alan was a joy to work with. He made me feel safe and welcome, he knew what he was talking about, and he got me a very fair deal. More

I would rate a zero if I could! I've been talking to Reuben in sales since January. He assured me he would take care of me. I had planned on getting the car checked out at my mechan I've been talking to Reuben in sales since January. He assured me he would take care of me. I had planned on getting the car checked out at my mechanics the day I was considering purchasing it. We didn't finish before they closed. Reuben assured me the car had been inspected and was good to go. I went to my mechanic the next day to have it checked out. The oil was dirty, it needed new rear brake pads, rotors turned, an alignment, new set of tires due to the bad alignment, and the catalytic converter was welded in and hanging low. I spoke with Reuben about this and he said he didn't know what went on in the service part of things. I spoke with who I believe was the GM, Kevin. I had to shell out $1200 for tires, brake pads and rotors. The covered the alignment and the oil change. Kevin said to me, "You probably don't care, but I lost $3k on this car. I was in dire straights, needed a car, and trusted Reuben. Their bottom line was the sale. If you buy a used car from Bell Chapman Hyundai, GET IT CHECKED OUT! I would not recommend them to anyone! More

Worst experience ever, after initial approval they gave me a car, week later they called me and said that there is a financing issue and that they need more money down and much higher payments. After I de me a car, week later they called me and said that there is a financing issue and that they need more money down and much higher payments. After I declined their proposal and returned car to them they wouldn't gave me my money down back, actually they deducted millage and cleaning fee. After calling day and day for my refund they decided just to ignore me. Horrible experience ever.... More

Efficient use of my time. Alexandra was great understanding my needs and offering alternatives so I purchased the. Best car for me Alexandra was great understanding my needs and offering alternatives so I purchased the. Best car for me More

My current Hyundai lease had 6 weeks left so I started looking for a new Hyundai to lease. Sales Advisor Alexandra responded promptly and cordially to my internet inquiry. She listened to me and my wants looking for a new Hyundai to lease. Sales Advisor Alexandra responded promptly and cordially to my internet inquiry. She listened to me and my wants concerning a new Palisade. We were able to come to acceptable terms and everything was ready when I went in. Shawn in financing prepared and presented the lease documents efficiently and professionally. I highly recommend Alexandra and Chapman Hyundai as the destination place for your Hyundai! More

I feel like this was a really good car buying experience. Raffy and the rest of the group were great. I would shop there again. Raffy and the rest of the group were great. I would shop there again. More

They put vehicles for sale that need repairs. I was told that the jeep I was looking at was able to be seen but not driven till that following Monday. Told the not a problem I am still interested I was told that the jeep I was looking at was able to be seen but not driven till that following Monday. Told the not a problem I am still interested I would be there Saturday to look. To my shock after driving 15 miles they sold the Jeep. I asked how it needed items and was not ready till Monday. No answers but saw the jeep and the new owner. Hope he knows about the problems and they were fixed. My deal was almost done but I was not worried about anything due to the info given. So expect lie and deceit from this company. They don’t back their word. More

My salesman Robert Sahawneh was amazing! He kept in touch with me while trying to locate the vehicle I was looking for and once the car I wanted came in, he went to work for me. Not only d He kept in touch with me while trying to locate the vehicle I was looking for and once the car I wanted came in, he went to work for me. Not only did I feel like I got an amazing deal, he even delivered the car to my house that is located three hours away from the dealership! If I could rate Robert and his team at this dealership more than 5 stars, I would!! Thank you for all your help and I’m in love with my new 2023 Palisades!! More

On 1-4-23 I purchased a new 2023 Tucson SEL FWD with Convenience Package. My sales professional was Robert Sahawneh. Robert did a superb job in every aspect of this experience. I met Robert on 12-26-22 Convenience Package. My sales professional was Robert Sahawneh. Robert did a superb job in every aspect of this experience. I met Robert on 12-26-22 when I put down a deposit on the vehicle that had not been delivered yet. Robert had great communication throughout this process and he knew the product very well. I also worked with Jose Pelayo, finance manager, and my experience with him was nothing less than 5 star. On the day I picked up the vehicle I also met Brian Curci, sales manager, and Rita Welch, customer service manager, both whom were pleasant and customer oriented. Overall, my experience at Chapman Hyundai Phoenix was exceptional! More

They were professional, kind and truly honest with the price I was given and the process of a getting a vehicle was fast price I was given and the process of a getting a vehicle was fast More