Chapman Hyundai Phoenix

Car car buying experience that I first had with Chapman just about three months ago was completely unlike any other I had experienced previously. They didn't try to sell me what I didn't want, but instead just about three months ago was completely unlike any other I had experienced previously. They didn't try to sell me what I didn't want, but instead let their product do the talking for them. They really worked with me getting the car that I wanted that was within my means. And how can you say anything bad to a free first oil change, inspection and wash (with nice smelly stuff included!) More

Three new car warrantee service problems, fixed only one, Three new car warrantee service problems, fixed only one, was completely lost on the other two. Had no idea of how to identify and fix the problems. Three new car warrantee service problems, fixed only one, was completely lost on the other two. Had no idea of how to identify and fix the problems. Refused when requested to repair the most likely problem source. I'm sure that the problems will return, but I will not go back to Chapman Hyundai for the repairs. Had the nerve to request that I spend an additional $315.44 on non covered items with the same technicians and service advisor that could not properly repair the warrantee items. More

Whenever I call I am greeted with a "smile", with friendliness and courtesy. Whatever I need is taken care of efficiently without question. The time I need is always available and the cost so far h friendliness and courtesy. Whatever I need is taken care of efficiently without question. The time I need is always available and the cost so far has been great ($0). However, in general, I will be going elsewhere for my oil changes as your cost is too high. This dealership as a whole, has been outstanding and I would recommend Chapman Hyundai. More

You received a 'good' rating on price because I do not know any better. In all the years of owning Hyundais, I do not remember having a checkup that cost over $200. I am retired and on a fixed income, so know any better. In all the years of owning Hyundais, I do not remember having a checkup that cost over $200. I am retired and on a fixed income, so expenses in the hundreds are unpleasant. I do not have an itemized list of costs associated with a 15,000 mile checkup. I had a coupon that listed the checks performed but not the costs associated with each. Otherwise, the Chapman Hyundai service is always excellent. Jaime is the best! Larry J. Mott More

I wish the prices were more competitive with independent garages & that outside coupons would be accepted. The waiting area is always very clean as well as the rest rooms. Jaime Heyns is a tremendous asset garages & that outside coupons would be accepted. The waiting area is always very clean as well as the rest rooms. Jaime Heyns is a tremendous asset to the dealership. She is always very courteous, patient & quite the professional. More

I would like to take a min to thank Jamie for all her hard work during my last visit. Jamie ensured I fully understood the needed work to be completed on my car and ensured my time frame was met so I wa hard work during my last visit. Jamie ensured I fully understood the needed work to be completed on my car and ensured my time frame was met so I was able to leave on time and could reach my next meeting. I love the service at this dealership and will continue to come as long as the service remains at such a high level. Thanks More

I brought the car in for service after receiving a letter about a "Recall". The only person I dealt with was Jamie H., and she could not have been more courteous and helpful. I'm a new Chapman customer, and about a "Recall". The only person I dealt with was Jamie H., and she could not have been more courteous and helpful. I'm a new Chapman customer, and my dealings with Chapman employees from initial visit to now, has been refreshingly good. Based on my experience, I would not hesitate to recommend Chapman Hyundai. I have a 2011 Sonata, and I love the car. More

Worked with Jamie on several occasions. A newer dealer opened a couple of miles from my office. I did contact them to service my vehicle on this occasion. Their telephone service was terrible... disconn opened a couple of miles from my office. I did contact them to service my vehicle on this occasion. Their telephone service was terrible... disconnected on the first call. When I did speak with the service person, I could not understand them. They seemed in a hurry to speak with me. That has never been the case with Jamie and Chapman. I had the vehicle towed the extra 12 miles just so it could be serviced with a company that has served me well in the past. Jamie timely contacted me with the issues and, as she knew I was in working all day, sent me a pdf with the full report. It was great. More

Once again, Ms. Heyns took care of the necessary repairs after the ordered part came in. She always puts the customer first and makes sure that the work is accomplished in the shortest time possible. The wo after the ordered part came in. She always puts the customer first and makes sure that the work is accomplished in the shortest time possible. The work was done in accordance with my work schedule to minimize any impacts to me. There was no waiting to get the car in and no waiting after the repairs were made. I appreciate her care and help she has always given me with my repairs and maintenance of the vehicle. More