Chapman Hyundai Phoenix

Sitting around the service area of any dealership isn't fun, but Chapman does everything they can to make you comfortable. WiFi and coffee helped me pass the time. The services were recommended to me and I fun, but Chapman does everything they can to make you comfortable. WiFi and coffee helped me pass the time. The services were recommended to me and I felt no pressure to chose. I deferred my new tire decision and Norm provided me with a price on 4 tires so that I could make an informed decision. More

Today I bought a 2011 White Hyundai Sonata from Christian Burnette and wanted to share with you my experience working with him. I had first called your dealership a couple of weeks ago and spoke to Rob Suns Burnette and wanted to share with you my experience working with him. I had first called your dealership a couple of weeks ago and spoke to Rob Sunseri. We chatted for a few minutes and he provided me with a bit more information about the vehicle. I didn’t have a chance to come in when I said I would, and didn’t end up actually walking through your doors until yesterday, Sunday 4/3 at around 4pm. I had first gone to Discover Hyundai off Hayden and that’s where I did the test drive. The salesman over there didn’t show me any features of the car, just handed me the keys and I took it for a test drive…without him. They wouldn’t “work” with me so I left and drove straight to your dealership. Rob wasn’t working yesterday as I asked for him, but they hooked me up with Christian. I have to say that it was one of the best car buying experiences I have ever had. We all know that buying a brand new car isn’t something that anyone would call “fun”, but working with Christian was fun! He first took me out to the car and showed me all the features of the vehicle (remember, Discover didn’t do this at all). We then started the “negotiation” process and he was very fair, honest and reasonable. I know that he is a new employee and frankly you are lucky to have him with you. He’s an outstanding person, and just an all round good guy. After all the paperwork was completed, he again, went out to the car with me…got my Bluetooth working on my cell and reviewed all the features again with me. Showing me virtually everything I needed to know. I felt like the most important person in the world. He was not rushed, he wasn’t impatient…..he was nothing but professional, calm, patient, and took all the time I wanted to take. I would buy a car from him any day, and will recommend your dealership to anyone that I know is interested in a new car. Christian is the reflection of your dealership and his actions set the foundation for my opinion of your dealership. You got my business because of Christian and nothing else. I will say, however, that Marcus in your finance department was also fabulous to work with, but then again, by the time I saw him….all the other details were already worked out…thanks to Christian. All in all, every person that I came in contact with was extremely professional and respectful. You have a wonderful team of folks there and I hope you realize this. Even the receptionist who answers the phones deserves recognition for being extremely professional and helpful. Thanks for making what I was dreading turn out to be the best car buying experience I have been through. More

Jamie is a real people person, and very nice. The e-mail I received about a special onan oil change prompted me to come to the dealership for that service. I appreciate the check-up on all systems, and wil I received about a special onan oil change prompted me to come to the dealership for that service. I appreciate the check-up on all systems, and will have them serviced at the dealer as my budget allows. Continued special discouts, like 10% off on service, do motivat me to use the dealer. More

I had very good service Jamie Heyns she explained everything that was done to my car and was understanding and kind when it came to services i will need to have done later the shuttle service was exc everything that was done to my car and was understanding and kind when it came to services i will need to have done later the shuttle service was exceptional as well my driver Daniel was knowledgeable he even remembered my address for the pickup he was also friendly and courteous; I was very pleased and will use the service again. More

Andrew was very professional and he knew his stuff! he has a bright future with your company, dont let this one go!!! he did not hesitate with any questions I asked him. He was very polite to my pregnant has a bright future with your company, dont let this one go!!! he did not hesitate with any questions I asked him. He was very polite to my pregnant wife and 4 year old son. He did not pressure me to buy the car, he just presented the facts. More

Everyone from the begining was going out of there way to please me. All the employees I came in contact with were helpful, and nice. The Process was made very smooth and very fast, I will recommend this dea please me. All the employees I came in contact with were helpful, and nice. The Process was made very smooth and very fast, I will recommend this dealership to others. I have heard from other people that they were very imppressed with the service, thanks Mike. More

I like Jaime. She has always been up beat and courteous. In addition, she has been very patient and understanding with me, especially when I cannot afford all of the repairs needed. She takes the time to In addition, she has been very patient and understanding with me, especially when I cannot afford all of the repairs needed. She takes the time to figure out a game plan to help me get the most important things done. For me, the most important and best part about Jaime, is I know I can trust her to tell me the truth. She makes sure I understand what work needed and why. More

I have been using your dealership since I purchased my car at a now-closed dealership in Scottsdale and have been happy with the service. i could do oil changes closer to home and for less money, but the car at a now-closed dealership in Scottsdale and have been happy with the service. i could do oil changes closer to home and for less money, but the fact that you wash my car and the fact that I prefer working with a dealer, is instrumental in my using your shop. At one point, you started charging for car washes -- that would have been enough to make me rethink seriously my decision to use you for my service.....especially oil changes. Yesterday, to my dismay, I was told you were only washing the outside. i don't know what the policy was before, but I do know that my car was always vaccummed and at least lightly dusted. Yesterday I got an outside car wash - and not a great one at that. Not a big deal -- but it says to me you are trying to cut corners -- which makes me wonder what other corners you are cutting????????? More

Nick was great from the first phone call. He listened to exactly what I wanted and found me a perfect car. I had gone to another dealership before Chapman and test drove a Sonata, but the salesperson only t exactly what I wanted and found me a perfect car. I had gone to another dealership before Chapman and test drove a Sonata, but the salesperson only talked about how beautiful the car was. Nick actually walked me around the car and explained the features and during the test drive let me experience the steering and the ABS brakes. He let me make my decision with no pressure. Nick made me feel like I was at a luxury dealership. He even came in on his day off to go through every feature of my new car before I drove it home. Chapman Hyundai is a very friendly dealership. I had a great experience with every person I dealt with. More