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Chapman Hyundai Phoenix
Phoenix, AZ
1,208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,208 Reviews of Chapman Hyundai Phoenix
April 01, 2011
I had very good service Jamie Heyns she explained everything that was done to my car and was understanding and kind when it came to services i will need to have done later the shuttle service was exc everything that was done to my car and was understanding and kind when it came to services i will need to have done later the shuttle service was exceptional as well my driver Daniel was knowledgeable he even remembered my address for the pickup he was also friendly and courteous; I was very pleased and will use the service again. More
by w.fabretti
Employees Worked With
Jamie Heyns and Daniel was the shuttle driver
March 31, 2011
Initial review: As brief as I can be: Bought 2 new tires Initial review: As brief as I can be: Bought 2 new tires in Oct. 6 weeks later, one became heavily damaged. Went in expecting it to be under warran Initial review: As brief as I can be: Bought 2 new tires in Oct. 6 weeks later, one became heavily damaged. Went in expecting it to be under warranty for an exchange. Informed the tires were sold to me w/ no warranty (not prorated either). Tried selling me a new tire instead with no sympathy for defective tire sold to me 6 wks prior. So, I went to a competitor. They sold me a new tire for $15 less w/ full warranty (and were very friendly about it too). Called to complain, told Service Manager (Mike H.) that I wasn't being treated like a loyal customer and that I wouldn't have bought the tires these initially if they would have explained that there would be no warranty on them. A 6 week tire shouldn't just fall apart. I said I would never go back. He offered free oil change, whatever (Oil change = $30, Tire = app $120). I no longer trust this dealership's service dept. They have a new employee every time I visit. Staff has been unfriendly to me in the past. Always trying to up sell unneeded services (said I needed new Hepa filter for $57 but wouldn't take care of it for me as they were the oil change). Also said I should do a $230 throttle clean? My car has 25k miles and is under full warranty. Why am I to shell out $230 for something that either be included in my bumper to bumper or not an issue at all. It's really too bad about the service dept. at this dealership. They give Hyundai a bad name. They must lose good customers left and right with their lack of customer service and money sucking vultures sales approach. I used to be a loyal customer, but now I will bad mouth the particular establishment to everyone I know. Seriously. Follow-up review: Revisited on 4/27. Service Manager Mike Hanna and Customer Relations Manager Jamie Cox took care of me and resolved any/all issues I've had with this dealership. They admitted the problem wasn't handled correctly and were determined to earn back my business. I respect them for their efforts and will now consider coming back to this establishment for future service work. Thank you Mike and Jamie for making me feel like a valued Hyundai customer. Also, to clarify previous post in case my wording was misleading: the tires that were sold to me were brand new. More
by TJMcKnight80
Employees Worked With
Several
March 31, 2011
Everyone from the begining was going out of there way to please me. All the employees I came in contact with were helpful, and nice. The Process was made very smooth and very fast, I will recommend this dea please me. All the employees I came in contact with were helpful, and nice. The Process was made very smooth and very fast, I will recommend this dealership to others. I have heard from other people that they were very imppressed with the service, thanks Mike. More
by canada13
Employees Worked With
Mike Hanna
March 30, 2011
I like Jaime. She has always been up beat and courteous. In addition, she has been very patient and understanding with me, especially when I cannot afford all of the repairs needed. She takes the time to In addition, she has been very patient and understanding with me, especially when I cannot afford all of the repairs needed. She takes the time to figure out a game plan to help me get the most important things done. For me, the most important and best part about Jaime, is I know I can trust her to tell me the truth. She makes sure I understand what work needed and why. More
by bugleplayer
Employees Worked With
Jaime Heyns
March 24, 2011
I have been using your dealership since I purchased my car at a now-closed dealership in Scottsdale and have been happy with the service. i could do oil changes closer to home and for less money, but the car at a now-closed dealership in Scottsdale and have been happy with the service. i could do oil changes closer to home and for less money, but the fact that you wash my car and the fact that I prefer working with a dealer, is instrumental in my using your shop. At one point, you started charging for car washes -- that would have been enough to make me rethink seriously my decision to use you for my service.....especially oil changes. Yesterday, to my dismay, I was told you were only washing the outside. i don't know what the policy was before, but I do know that my car was always vaccummed and at least lightly dusted. Yesterday I got an outside car wash - and not a great one at that. Not a big deal -- but it says to me you are trying to cut corners -- which makes me wonder what other corners you are cutting????????? More
by RichmondS43
Employees Worked With
Jamie
March 22, 2011
Nick was great from the first phone call. He listened to exactly what I wanted and found me a perfect car. I had gone to another dealership before Chapman and test drove a Sonata, but the salesperson only t exactly what I wanted and found me a perfect car. I had gone to another dealership before Chapman and test drove a Sonata, but the salesperson only talked about how beautiful the car was. Nick actually walked me around the car and explained the features and during the test drive let me experience the steering and the ABS brakes. He let me make my decision with no pressure. Nick made me feel like I was at a luxury dealership. He even came in on his day off to go through every feature of my new car before I drove it home. Chapman Hyundai is a very friendly dealership. I had a great experience with every person I dealt with. More
by dalton70
Employees Worked With
Nick Nicholas
March 21, 2011
Greeted by Norm as soon as I drove up, got checked in right away. Cost of repairs was less than anticipated and done in a timely fashion! I purchased my last 2 vehicles at this location and have always right away. Cost of repairs was less than anticipated and done in a timely fashion! I purchased my last 2 vehicles at this location and have always received the best service. Great experience - I'll be back! More
by Vessa Olshove
Employees Worked With
Norm
March 19, 2011
Nick was extremely helpful and honest and went the extra mile to make the new car buying process smooth. He made himself available for answering questions and for keeping us well informed about the new car mile to make the new car buying process smooth. He made himself available for answering questions and for keeping us well informed about the new car under our consideration. We used the USAA pricing and he held firm to that quote. At no point was there any pressure. We were comfortable working with him. He represented himself and Chapman Bell Road quite well. More
by darnold1
Employees Worked With
Nick and Patricia
March 18, 2011
Norman and Andy were professional and attentive. They explained what was needed, kept in contact with me and was finished on time. The Chapman Hyundai dealer is a great value and a place that I trust. I explained what was needed, kept in contact with me and was finished on time. The Chapman Hyundai dealer is a great value and a place that I trust. I like my Hyundai and want it to last as long as possible and the dealership assists me in that want. More
by leneysr
Employees Worked With
Norman Rosen and Andy Sievers
March 16, 2011
When I first arrived there, I was met by a female attendant, I do not have her name but she was not very helpful or knowledgable, she steered me wrong. I then was helped by Norm Rosen and I had a ve attendant, I do not have her name but she was not very helpful or knowledgable, she steered me wrong. I then was helped by Norm Rosen and I had a very good experience with him, he was very helpful... More
by Janpatterson
Employees Worked With
Norm Rosen
