Chapman Hyundai Phoenix

Excellent service, very timely. All work was completed as planned. Staff were very friendly and helpful. It was easy to make the appointment and the service manager was very accommodating. as planned. Staff were very friendly and helpful. It was easy to make the appointment and the service manager was very accommodating. More

Jaimie is always very pleasant and personable. When I needed addl work besides the lube, requiring an addl 1 1/2 hr, she offered that I could get a courtesy drive back home till then. Was very thoughtfu needed addl work besides the lube, requiring an addl 1 1/2 hr, she offered that I could get a courtesy drive back home till then. Was very thoughtful More

Made my apt on line. Jamie met me at the apointed time and called me when the car was finished. I wanted an oil change and found that my break fluid needed replacing. and called me when the car was finished. I wanted an oil change and found that my break fluid needed replacing. More

Took car in to be serviced. Norm was very congenial and professional. He took care of all of our needs and more! We purchased our car about a year ago and have been very pleased with the car. The service d professional. He took care of all of our needs and more! We purchased our car about a year ago and have been very pleased with the car. The service department has exceeded our expectations every time we bring it there. We will be loyal customers to Chapman Hyundai. Thank You! More

Jaime explains everything well. If you need 25 words or more everytime you send me a survey, please do noy send these surveys to me. That is a plain old waste of my time and yours. more everytime you send me a survey, please do noy send these surveys to me. That is a plain old waste of my time and yours. More

The service rep. explained what was to be done to the car, and also explained the upcoming maintenance issues that will have to be addressed. When leaving, I always know the work performed was done right car, and also explained the upcoming maintenance issues that will have to be addressed. When leaving, I always know the work performed was done right, and the inspection they always do insures that if there is a shortcoming or problem with the vehicle, it will be noted for my attention. Their service has always been honest and done without any resulting problems More

I had 30,000 mile service done on my Hyundai Santa Fe this past Monday at Chapman on Bell Rd. Prior to my appointment, I consulted my Hyundai handbook for all the necessary requirements of 30,000 servi this past Monday at Chapman on Bell Rd. Prior to my appointment, I consulted my Hyundai handbook for all the necessary requirements of 30,000 service. I fully knew what was expected. When I arrived, Norm advised me I would have to have a transmission flush done as well, which was not in my manual. I advised that I felt that I thought that was odd, as most vehicles have transmission fluid work done about 50-60,000 miles. He assured me it was part of the 30,000 mile service, and advised me the cost would be about $479. I told him if it was part of the 30,000, I had to have it done. A few minutes later, he came back into the waiting area and stated that I was right-transmission service did not need to be done until 60,000, but that I had to have coolant service done. Again, coolant service was not listed as a 30,000 mile service, but he felt it was part of the service, and I did not want to do anything to void the warranty. They finished the work, I received my bill at the end of the service, and left. That night, while talking to my husband, we got out the Hyundai Santa Fe manual again, and coolant service is not necessary until 60,000, even under severe conditions. I verified this on the Hyundai website as well. http://www.hyundaiusa.com/maintenance-schedule/ So, my question is...why did Norm state that the coolant was part of 30,000 mile service, when by Hyundai's own manuals, it is not; why did Norm insist that my car needed transmission service, when it does not until 60,000? My husband is angry that we paid for services we do not need, and I feel that Norm took advantage of me because I am a woman. Finally, I noticed the day after my service that the right front panel is bent-right where the tire would have been removed for tire rotation. I do not know if there is a pin that holds it to the frame that popped off, or it in fact it is truly bent, but it was obviously done when maintenance was done on the tire rotation, as it is bent from underneath. I would like an explanation of the extra services I had to pay for, and I would like my front panel repaired. I have tried to contact Micheal Hanna, the service manager, the email he gave as a contact is invalid, and I left a voice mail message with no return. More

I brought my 2005 Santa Fe in for regular servicing at 60,000 miles. Jamie called me within an hour and told me they recommended several items that needed to be repaired, including broken motor mounts, st 60,000 miles. Jamie called me within an hour and told me they recommended several items that needed to be repaired, including broken motor mounts, steering pump, spark plug and more. The total to attend to all was over $2000. This was totally unexpected as I bring the vehicle in on schedule for maintenance. I could not afford even $1000 dollars in repairs, but she indicated some items could wait, but the motor mounts did need replacement now. I agreed to the mounts being replaced in addition to the regular service items due at this time. She saved the broken mounts and showed them to me when I came to get the car. Still in shock that these items suddenly failed in 3000 miles, I came back to ask them to show me where the mounts were located. Jamie immediately got the mechanic who performed the work and after getting the car up on the lift, Matt, showed me the location of the mounts. I was still skeptical that they had been replaced with new, but Matt told me he also washed the engine which then had run-off water that flowed over the mounts, making them looked "used". After some further discussion and Michael coming to also hear my concerns (about the shock to me hearing my Santa Fe needed so much repair) in light of how dedicated I am to having services done at regular intervals. I asked that I have one dedicated mechanic who would always be responsible for and perform maintenance on the Santa Fe. Michael and Matt were very agreeable to that request and I did leave feeling that my concerns had been addressed and resolved. Jamie was patient through this whole encounter, as were Michael and Matt. I do apologize to Matt, especially, for doubting that he actually did the repairs and replaced the broken parts with new. After talking with him, I believe in his integrity and look forward to knowing that he will care for my vehicle upon future visits to Chapman Hyundai. More

Jaime is wonderful, always very friendly and attentive. I just took our Sonata in for its oil change. I think the floor mat issue may be fixed this time. Thank you Jaime for looking into that issue again. As just took our Sonata in for its oil change. I think the floor mat issue may be fixed this time. Thank you Jaime for looking into that issue again. As always, I am happy to have Jaime as my service consultant. Lisa Rubino More

As always, Jaime's friendly manner has never faltered and is the best possible representative for the company!!! Every single visit, she has done an incredible job taking care of my vehhicle. is the best possible representative for the company!!! Every single visit, she has done an incredible job taking care of my vehhicle. More