Chapman Ford Northeast Philadelphia - Service Center

first time service customer we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Servic we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Service Advisor, who is extremely knowledgeable and took care of us in a courteous and very professional manner. Great Experience! More

Cost increased rapidly after they had my truck. Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuum Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuumed out, mine was not. I told the service rep i broke the guide rails on my sunroof and ask if he could get me a cost to fix it. I was charged 149.95 for the mechanic to say you broke a guide rail $2500 to replace the whole unit (rail replacements are online for 127.00) $500 estimate for 8 sparkplugs and a new belt. Final bill was 1332.55 $8xx.xx for the spark plugs, and the belt. $3xx.xx 2 pulley's $149.95 to give me a price for the sunroof. More

Complete Rip-off Once you drop your car off they will hold it hostage until they bleed every penny from your pocketbook. I’m so mad I won’t go into detail but I rue th Once you drop your car off they will hold it hostage until they bleed every penny from your pocketbook. I’m so mad I won’t go into detail but I rue the day I brought my car here. I just brought my car and it didn’t know the headlight settings so I ran my battery down. Thinking I might had a bad battery I had it checked out at my local Auto Zone. The battery was good so I thought I had some kind of shortage so I took it to Chapman Volkswagen and I ended with a new battery, new spark plugs, and a passenger door wire harness. In reality all I need was a battery charge. And I may or may not gotten the spark plugs and harness. That how much I mistrust them. More

Horrible Worst experience. Gives you the run around. Never fixed the original issue and tried to lie about it. Even Volkswagen had to get involved and they als Worst experience. Gives you the run around. Never fixed the original issue and tried to lie about it. Even Volkswagen had to get involved and they also have been dealing with this issue for weeks now. Unacceptable and not great customer service More

Told something different I needed a loaner car so you guys hooked me up with Hertz. When my car was done the guy in the service center said I could bring it back on Saturday s I needed a loaner car so you guys hooked me up with Hertz. When my car was done the guy in the service center said I could bring it back on Saturday since I got done work late Friday and I wouldn’t be charged anything extra. Saturday I bring rental back and get charged $36. Thanks More

Great service I must say that Joe was wonderful helping me with my situation with my vehicle and to what I needed .Bob is also awesome wonderful customer service . I must say that Joe was wonderful helping me with my situation with my vehicle and to what I needed .Bob is also awesome wonderful customer service . The technician who worked on my car made sure everything was taken care of before I left ford Chapman . My car drives awesome like the day I bought it. He recommended air cabin filter alignment and put on a new tire and inspection thank u for making me safe and for my family as well. MRS Patton The tech name is Joseph roletter I was there on Saturday April 6th More

Service They provided a good service, but they kept changing the day I could come and get my car. Overall good service and good costumer service. They provided a good service, but they kept changing the day I could come and get my car. Overall good service and good costumer service. More

I'm a regular I have been coming to Chapman VW for the "lifespan" of my 2008 Jetta, and for much of the "lifespan of my 2004 Jetta before that. They do very good wo I have been coming to Chapman VW for the "lifespan" of my 2008 Jetta, and for much of the "lifespan of my 2004 Jetta before that. They do very good work and I feel confident they will be straight forward with me - the customer. I cannot ask for much more than that. More

Oil & tire rotation First time I use the new Express Service. Couldn’t believe how fast it was, in & out . Recommend highly. Only thing was a didn’t have coupon, by the w First time I use the new Express Service. Couldn’t believe how fast it was, in & out . Recommend highly. Only thing was a didn’t have coupon, by the way in came in the 2days later. I could have saved approximately $20, well I guess that the luck or bad luck of the Irish. More

Recall with Inspection Jim was very nice and kept me informed on my vehicle. I also received plenty of reminders of my appointment. I was disappointed that I received coupon Jim was very nice and kept me informed on my vehicle. I also received plenty of reminders of my appointment. I was disappointed that I received coupons I thought I could use for my VW but was told it was only for Ford Vehicles. More