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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
376 Reviews
376 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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April 17, 2019
Fantastic No problem in scheduling an appointment that worked for me, provided uber service to and from work, called and discussed problems and resolutions - th No problem in scheduling an appointment that worked for me, provided uber service to and from work, called and discussed problems and resolutions - thank goodness I had warranty. Jim provided me with professional and courteous service, as always. Jim is very knowledgeable and quick to resolve issues. Thanks Jim!! More
by VHANISCO
Verified CustomerEmployees Worked With
James Melnick
April 16, 2019
Chapman Ford is the worst Ford dealerships! I’ve used Chapman Ford 2 times and I will never use them again! The service was terrible and the service manager even worse! I’ve scheduled to have th I’ve used Chapman Ford 2 times and I will never use them again! The service was terrible and the service manager even worse! I’ve scheduled to have the rest of my car service done st Dunphy Ford! More
by ebeaver1966
Employees Worked With
None of the above!
April 16, 2019
Service Jim was awesome he saved me some money telling me about online coupons for an oil change. He is very professional explained everything to me a good s Jim was awesome he saved me some money telling me about online coupons for an oil change. He is very professional explained everything to me a good service man is important and very hard to come by. More
by SUZYQPERRI
Employees Worked With
Jim from the Volkswagen section in the service department , Larry Short
April 15, 2019
Very unhappy with the VW Service Advisor/ Behavior Received a text message from - VW Gary Fields at Chapman Ford VW 4/15/19 (8:02am), reaching out to see how his team treated me, here was my response t Received a text message from - VW Gary Fields at Chapman Ford VW 4/15/19 (8:02am), reaching out to see how his team treated me, here was my response to him via text message: Unfortunately, I was greeted by James Melnick/VW Service Advisor he thought I was a man because I had a black cap on my head with long black hair. However, when he looked at my face he said, "What brings you in today?" My response to him, you thought I was a man, his response you had a cap on. Unacceptable, he chose not to correct himself. I brought it to his attention again to check my car in and to sign the paperwork he refused to correct himself, because I brought it up again. Finally, when my car was serviced, he asked me how was his service will I give him a 5 point on the survey? I said after you call me a man. He said can I bribe you for the 5 points? I said no, that not right. He gave me his business card and wrote "Free oil change next visit " he sign his name. I told him I will hold him to his word. The point is he should have immediately corrected himself. That's all was needed. Thank you for reaching out. Then I received a telephone call at 11:14am and James Melnick left a message apologizing, Then I reached back out to him to listen, I accepted his apologies, however, it should have been immediately corrected. More
by SBURNO
Employees Worked With
James Melnick
April 15, 2019
5,000 mile service Everyone was very courteous and professional with a short waiting time ? The service representative took time to explain everything they were going t Everyone was very courteous and professional with a short waiting time ? The service representative took time to explain everything they were going to do and got it done ! More
by jrhdah
April 15, 2019
Service I could not schedule an appointment the same day I experienced a flat tire through your online system, I got one by calling you directly. Thank you!! I could not schedule an appointment the same day I experienced a flat tire through your online system, I got one by calling you directly. Thank you!!! More
by terri.cristofaro
April 15, 2019
Chapman goes the extra mile! Unfortunately our family car had to have its transmission replaced. Worse than the expense of this, we were to go out of town. Parts were ordered ASAP Unfortunately our family car had to have its transmission replaced. Worse than the expense of this, we were to go out of town. Parts were ordered ASAP and the work was completed well before we had to meet our plane. KUDOS to Corey and his amazing team! More
by allergypa
Employees Worked With
Corey Roth
April 14, 2019
Prompt, professional, pleasant point man. The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder. The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder. More
by chaubjr
Employees Worked With
If James Melnick, listed on my service form, is the man behind the counter who first gets your info, etc., he's the man I spoke about above.
April 13, 2019
Service The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle. The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle. More
by CLSTAUB70
Employees Worked With
April 12, 2019
Great job!!! My car was fixed in one day. I could feel the difference on how my car handled, after service was done. The price for having my car serviced , was w My car was fixed in one day. I could feel the difference on how my car handled, after service was done. The price for having my car serviced , was worth it. More
by blair_wilson
Employees Worked With
Logan, service
