Chapman Ford Northeast Philadelphia - Service Center

Customer service or lack thereof I was extremely displeased with how I was treated when I dropped off my vehicle and when it was picked up. The work that was done was fine but your cu I was extremely displeased with how I was treated when I dropped off my vehicle and when it was picked up. The work that was done was fine but your customer service out front is shameful. 6 people out front with large screens in front of them and no one - and I mean no one addresses you while you stand there. You are looked at then looked away. Upon picking up my vehicle the same thing happened while one person talked about Pep Boys and the other ate a sandwich. Even the cashier said my complaints were nothing new. I received a text from someone named Roy Fernandez asking me how was my service. I responded negatively and received no response back. I also called and left a message with my name on his voicemail today and as of yet have received no call. More

superb customer service all the way around my service was great and beyond expectation- the service was good and the crew was fast ans friendly they exceeded my expectations and they even went my service was great and beyond expectation- the service was good and the crew was fast ans friendly they exceeded my expectations and they even went a step further to ensure that all my needs were met. kudos to the entire crew More

My two month old issue is still not resolved I keep getting the same dtc codes that points to the original problem (bad control throttle), I keep getting suggestions, that keep costing me additio I keep getting the same dtc codes that points to the original problem (bad control throttle), I keep getting suggestions, that keep costing me additional money. After it was suggested removing my after market audio sysem would resolve the issue. I still have the issue, even after removing the after market audio from the cars electrical system. My after market audio system is over five years old. If the issue can;t be resolved, please refund my payment, so I can go somewhere else. The support I am getting is totally unexceptable, Nobody has suggested replaceing the control throttle. At this point, the only thing that would make me happy, is to refund my payment, so I can take my business somewhere else. I am VERY UN-HAPPY with Chapman Ford service department. More

Service was great I've been dealing with Bob for over 23 years. He is always great and helpful. He is the only service guy I will go to. I've been dealing with Bob for over 23 years. He is always great and helpful. He is the only service guy I will go to. More

Superior Service The repairs on my car were done in timely manner. The service rep, Joe Rostetter, was quick and efficient. The other team members went out of their The repairs on my car were done in timely manner. The service rep, Joe Rostetter, was quick and efficient. The other team members went out of their way to ask if I needed assistance. I also utilized online service to set up the repair. Quick response from John McFall too! The waiting area was clean and orderly. I was offered a ride home which I preferred over renting a vehicle. They made everything so easy! Thank you. More

third time gets it right this was the third visit in approximately three weeks for my car. the first 2 visits were for inspection (they missed that the first visit so we came this was the third visit in approximately three weeks for my car. the first 2 visits were for inspection (they missed that the first visit so we came back the next day and waited almost two hours for "the sticker to be placed on the car" and to provide the paperwork on the inspection....we also requested a new passenger headlamp as ours was dead. went back this monday to have this headlamp replaced as it was dead or the connection wasn't good or something. they were quick and handled the problem nicely. thank you! More

The Works Called yesterday around 1:15 got a 2:30 appointment and was out by 3:30. Oil Change, tire rotation, check fluids. Very pleased with the service. Called yesterday around 1:15 got a 2:30 appointment and was out by 3:30. Oil Change, tire rotation, check fluids. Very pleased with the service. More

Service with a smile Very friendly and pleasant experience. Kept me in the loop at all times. Went the extra mile. Brought my Lexus in for an inspection same day same exce Very friendly and pleasant experience. Kept me in the loop at all times. Went the extra mile. Brought my Lexus in for an inspection same day same excellent service More

Took great care of my car. Staff were friendly from the moment I arrived. Christine, my service rep, was courteous and knowledgeable and made sure my bill was accurate. Recall Staff were friendly from the moment I arrived. Christine, my service rep, was courteous and knowledgeable and made sure my bill was accurate. Recall service was performed and oil was changed. More