Chapman Ford Northeast Philadelphia

The salesman was a very nice person. In speaking with with him, we found out he was only in his second month of sales. He was "raw" but he was very excited to be selling vehicles. I know this young man with him, we found out he was only in his second month of sales. He was "raw" but he was very excited to be selling vehicles. I know this young man will exceed in his chosen profession. Great job Brandon!!! More

I bought a 1995 Ford Mustang from Chapman in 1996, the Mustang was a '95 left over, it took the better part of the day to complete the deal! This time, buying my Ford Focus, I was on the road in my focus Mustang was a '95 left over, it took the better part of the day to complete the deal! This time, buying my Ford Focus, I was on the road in my focus within a couple of hours! I credit the quick response and and prfessional service to Paula in the Internet Dept. and Hank Becker in sales. I made my quote request and credit app. on the internet made a appointment next day at 9am the next day, when I got there everything was approved and Paula turned me over to Hank Becker in sales and I was driving my Focus down Roosevelt Blvd before noon. It was the greatest experience I've ever had buying a new car! My thanks goes out to Paula and Hank and Chapman for hiring such professinal people! More

My husband and I went to Chapman Ford just to look around and get some prices to see what we could afford. We were definitely skeptical because this was our first time buying a car so we wanted to make sure and get some prices to see what we could afford. We were definitely skeptical because this was our first time buying a car so we wanted to make sure it was affordable. We were greeted by Robert Masusock "Bobby Sock" who made us feel right at home, he was very friendly, helpful and knowledgeable with our search. When we found the SUV we liked, Bobby and the team at Chapman Ford made it possible for us, which seemed impossible, to go home with our 2009 Ford Edge at a great price. We would highly recommend our outstanding all around service that we received to anyone. We would like to thank Bobby and the team for everything they did and we LOVE our 2009 Ford Edge! More

Very friendly and informative salesmen. Phone conversation and internet site provided most pricing and information about the vehicle that I wanted before I saw it. Mr Nixon kept his word on what conversation and internet site provided most pricing and information about the vehicle that I wanted before I saw it. Mr Nixon kept his word on what he told me over the phone. Phil Agricoli showed me more vehicles and explained all the features and prices well. The only thing I was disapointed in was my trade in value. Overall I am very satisfied with my purchase from Chapmen Ford More

Had a wonderful experience purchasing my new Ford Fusion. The staff was very friendly and accomodating. I have given this rating because I think they did a very nice job. The staff was very friendly and accomodating. I have given this rating because I think they did a very nice job. More

I was recommended Chapman by a relative of mine and I was easily impressed. I was introduced to Mike Foster right away, and he took me to the lot and showed me exactly what I wanted/needed. I let him know it easily impressed. I was introduced to Mike Foster right away, and he took me to the lot and showed me exactly what I wanted/needed. I let him know it was also my first time buying a new car and with that spent time with Jim Casey to find me an incredible deal. Despite the long hours of waiting, I can't thank them enough for the effort they put through to get me my new car. Thanks !!! More

After the initial offer of MSRP and far below trade in value, the folks at Chapmap Ford came in right where I wanted for price and trade in on my car. This was the third Volkswagen dealer I'd visited, an value, the folks at Chapmap Ford came in right where I wanted for price and trade in on my car. This was the third Volkswagen dealer I'd visited, and they were the most direct and easiest to deal with of the three by far. I would highly recommend Chapman for any new car sales, and if I'm in the market for another Ford or VW, they will be my first stop. More

Very good overall experience. I went to chapman looking at new vehicles and left with a 2008 used f-150 that I feel I'll love more than a new vehicle. There was many options and the employees helped find t at new vehicles and left with a 2008 used f-150 that I feel I'll love more than a new vehicle. There was many options and the employees helped find the best one for me. More

This dealership (Chapman) recently acquired VW models from another dealership that had to close their doors for business (Northeast Auto Outlet) and as a result, I do not believe the sales staff had an o from another dealership that had to close their doors for business (Northeast Auto Outlet) and as a result, I do not believe the sales staff had an opportunity to familiarize themselves with the functionality of the particular VW model I purchased. Fortunately, a very friendly & helpful gentleman in the service department was available to show my salesman how to operate certain features of my new vehicle. I love my car and I am very pleased with the customer service that Hank Becker provided & how he went above and beyond to satisfy my needs in securing my business. My only complaint and/or observation were that the majority of dealership's staff were not very welcoming or friendly almost as if we were not acceptable customers for their dealership. My husband & I tried not to take it personally assuming it was perhaps a bad day for everyone until we had to return on separate occasions to encounter the same cold/dismissive environment feeling that they only tolerated our presence/business to capitalize on the sale. Perhaps just their personalities, but we didn't particularly care for how it made us feel or the impression we have overall going forward. Again, Hank Becker & the kind gentleman in the service department were exceptional in providing outstanding customer service & appreciation for my business. More

My experience at Chapman Northeast of Philadelphia was wonderful. Michael Obrien, Sales Rep. answered all my questions and was very patient and helpful. Everyone was very friendly and provided an excellen wonderful. Michael Obrien, Sales Rep. answered all my questions and was very patient and helpful. Everyone was very friendly and provided an excellent service. It was a pleasure meeting and doing business with everyone I encountered at Chapman. I found the car that I wanted with a really good deal. I highly recommend Chapman Northeast of Philadelphia as well as the Sales Rep., Michael Obrien. More