Chapman Ford Northeast Philadelphia

Mr. O'Brien was very knowlegeable and was easy to work with. He was friendly but not overbearing. He is a great asset to the Chapman Ford team. with. He was friendly but not overbearing. He is a great asset to the Chapman Ford team. More

Attentive, responsive and knowledgeable were the factors that made purchasing a car from Chapman Ford Lincoln-Mercury a very pleasurable experience. From the start Jordan Grancell was attuned to the type of that made purchasing a car from Chapman Ford Lincoln-Mercury a very pleasurable experience. From the start Jordan Grancell was attuned to the type of vehicle that was of interest to me from my internet shopping. Jordan readily showed me vehicles that aligned with my preferences. With the overwhelming numbers of option per car, compounded with the number of vehicles on the lot and within their company, Jordan's knowledge of Chapman's vehicles, service and their inventory changed my Saturday afternoon shopping event to a purchasing event. My decision to buy felt right: I love the car and the price tag! As I moved through the purchasing process Mr. Cifaldi and Mr. Biaesch were also very helpful. Overall, my decision to buy the car was the right one; the experience at Chapman was second to none. I love my car, and so do others. More

Michael O'Brien was very honest from start to finish. He made the process as quick and easy as possible, where as other dealerships dragged out the buying process. I also liked that I could do my credit app made the process as quick and easy as possible, where as other dealerships dragged out the buying process. I also liked that I could do my credit application via home computer and didn't have to come in and wait. He was courtious, friendly, FUNNY and most importantly knowledgable about every vehicle. My experience was an A+++++ Thank you! More

We had worked with this Sales Rep (Brian Ferrarro) for a number of years at C&C Ford in Horsham, PA. When we decided to get a new vehicle, we heard he was now working at the nearby Chapman (another reason number of years at C&C Ford in Horsham, PA. When we decided to get a new vehicle, we heard he was now working at the nearby Chapman (another reason for going there is even closer to home). Upon our visit, Brian was once again happy to guide us thru process, inquiring our car interests, and advising us on what was available including color and special features. Once the purchase process started, he once again was there to answer all of our questions. He makes you feel very comfortable and dealing with a "friend" instead of a car salesman. We took a test ride and loved the vehicle. Upon delivery, Brian went over the features and components to get us to a comfortable level before driving off. He encouraged questions, and went thru components from front to back including seat adjustments which always drive me crazy. He also advised us that our first oil change would be free, who our service team and consultant was and told us when we got chance to take a look at the CD provided which went over details about the vehicle itself. In addition, he has followed up with us to see how we are enjoying our vehicle (Ford Edge) which we very much are. I was also impressed that Chapman's Manager,John Cifaldi, came out before we left and gave us his card and advised if we had any issues/questions, to please call him. Everyone we met (Financial person) as well as Brian and John were very friendly and hospitable towards us. They tried to complete the process in minimal amount of time as possible. The showroom is immaculately clean including the restroom facilities which I mentioned to Brian while we were there. They also had coffee, donuts, etc. for folks waiting for service vehicles (very nice touch) as well us folks purchasing. More

Cannot thank MIKE FOSTER enough for the FABULOUS treatment received during my recent purchase of a ford escape. He was so helpful and courteous. He made car shopping a great pleasure and be assu treatment received during my recent purchase of a ford escape. He was so helpful and courteous. He made car shopping a great pleasure and be assured we will tell our family and friends to shop Chapman Ford and ask for Mike Foster. Sincerely, Frank Jackson jackson6410@hotmail.com More

This was my first vehicle-buying experience with Chapman, although I have used their service department for over 15 years. I was very satisfied with the experience. Anthony was very friendly, knowledgable an although I have used their service department for over 15 years. I was very satisfied with the experience. Anthony was very friendly, knowledgable and professional. It was a very low key approach which I really appreciated-no pressure, no hard sell. I got a fair price on my vehicle-a little bit less than I was quoted at another dealership. My 2012 Ford Escape was delivered in beautiful condition. Anthony took the time to explain all of the features, and took extra time to teach me how to use the Sync feature. Additionally, he took care of calling my insurance company directly when I was unable to get my agent on the phone. Overall, dealing with Chapman and Anthony was a great experience, and I will definitely recommend them! More

My experience at Chapman Ford was wonderful. They were extremely efficient. Micheal Foster was very friendly and helpful. He explained everything very well and he was very knowledgeable. I absolutely love extremely efficient. Micheal Foster was very friendly and helpful. He explained everything very well and he was very knowledgeable. I absolutely love my car! More

The experience was professional and pleasant. The dealership had both the inventory to select from as well as their best offer pricing from the first pass which eliminated the the old way to purchas dealership had both the inventory to select from as well as their best offer pricing from the first pass which eliminated the the old way to purchase a vehicle. With the tools available online today fro the consumer to research dealer cost, margin , money factors residual values etc. they get it . More

My salesman Hank was so friendly and did what ever it took to make me happy and get the price to my needs. I wound up with a better than expected vehicle and my new 2012 Escape is awesome. Hank even set took to make me happy and get the price to my needs. I wound up with a better than expected vehicle and my new 2012 Escape is awesome. Hank even set up Sync for me and showed me a whole slew of cool features. This is my second time in a row purchasing from Chapman Ford. More

I found the associates at Chapman to be very responsive to my needs. They were very helpful throughout the sales experience and accomodating in every way. I would recommend Chapman Ford/Volkswagon to tho to my needs. They were very helpful throughout the sales experience and accomodating in every way. I would recommend Chapman Ford/Volkswagon to those looking to make a vehicle change. More