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Chapman Ford Northeast Philadelphia
Philadelphia, PA
799 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 799 reviews
April 14, 2013
On April 13th 2013 chapman ford held a Pre-Owned sales event from 9am to 6pm. I arrived at 9:30am for the sale and asked about "Pre-Owned" truck's and suv's, after looking at acouple it seemed like the sa event from 9am to 6pm. I arrived at 9:30am for the sale and asked about "Pre-Owned" truck's and suv's, after looking at acouple it seemed like the sales rep and John Cifaldi gave up! Out of 400 cars they only showed me 2 and when we went back inside to see the price on 1 car that didnt have a price sticker on it, they came to me said thanks for coming out and happy hunting, then showed me the door! They were terrible, as a manager and a sales rep! My father has bought trucks from here his whole life, and that put a bad taste in his mouth! They may have showed me the door but they won't have the chance to see my friends and family ever go there again. as John Cifaldi said "Happy Hunting" More
by Paul2797
Employees Worked With
John Cifaldi "new car manager" and Sales Rep Sidney
April 01, 2013
Well. Our sales person was nice enough but the price we were quoted was $3000 over what we paid the next day for the same exact car. Sorry but that is unaceptable and in my opinion, dishonest. Its too easy were quoted was $3000 over what we paid the next day for the same exact car. Sorry but that is unaceptable and in my opinion, dishonest. Its too easy these days to find the correct price on the internet. And for a dealer to think they could still take advantage of people in today's world is obnoxious and downright stupid. So if you can afford to give away $ go see this dealer. We chose to take our business elsewhere. More
by mfleury
Employees Worked With
Brian Brooks
November 19, 2012
Very bad customer service they take you in and ignore you and waste your time I would not recommend this dealer either they should take that motto off their window and waste your time I would not recommend this dealer either they should take that motto off their window More
by George brown
Employees Worked With
Brandon worrell
September 15, 2012
I came in today to look at a used 2010 GTI. Tony greeted me right away and within minutes was ready to go for a test drive. He was vey courteous and was not aggressive in selling the GTI. The whole proces me right away and within minutes was ready to go for a test drive. He was vey courteous and was not aggressive in selling the GTI. The whole process went very smoothly. Chapman has a no nonsense approach that got me the car I wanted and the trade in price I expected. I was done within three hours with no problems. Very happy I chose Chapman to buy my vehicle. More
by tmfc1976
Employees Worked With
Tony. Hank. Hank.
September 12, 2012
Took my truck for a a door ajar light on switch to be repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting me a lawyer because i was rip off. More
by Rmcalle8
Employees Worked With
Bob
June 14, 2012
Phil and Jim were extremely professional, positive, friendly and helpful when we bought our new Explorer. We came to them in a difficult situation. Our 2007 Freestyle had a leaky sunroof - which cont friendly and helpful when we bought our new Explorer. We came to them in a difficult situation. Our 2007 Freestyle had a leaky sunroof - which continued to leak despite at least 3 attempts to fix it at another dealership who assured us that it was fixed and would no longer leak. As a result the car became full of mold to the point of being undriveable. Rather than contact a "lemon" lawyer, we chose to trade-in and get a new vehicle . Jim went above and beyond to ensure that we got top dollar for our Freestyle, in locating a new vehicle that met our needs and tastes, and offering us the lowest price that he possibly could. Phil was always there answering our questions, taking us all the way through delivery of our Explorer. He explained all the features of our new car and set up some of the MyFord Touch and Sync systems. The whole process took several hours during which Jim and Phil bent over backwards to meet our needs. Jim's and Phil's professionalism and excellent customer service are the reason we decided to stick with Ford. More
by lisabrowne
Employees Worked With
Philip Agricoli; Jim Casey
June 01, 2012
Every time I go in for service, I'm in there for 4+ hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system checked, was told it would be a while, which I understood. Was told around 9:30 that it needed a part that should arrive around noon, ok, no problem. I saw the guy bring the parts in around 1... They tell me at 4 pm that the wrong part was brought, so in other words, my car sat back there from 1 to 4 when they just got to it and realized that it was the wrong part!! I'm done with Chapman! More
by michelleq71
Employees Worked With
All
April 21, 2012
Our salesman was Robert Kozub, he directed us right to the car we wanted and give us a good price and excellent service. Chapman personnel assisted us with all our questions, they were very professional. the car we wanted and give us a good price and excellent service. Chapman personnel assisted us with all our questions, they were very professional. More
by thomas1237
Employees Worked With
Robert Kozub
April 20, 2012
Great deals, great service, before and after the sale. If had to do over again, would buy again! No regrets. I'm one of those people who don't like the whole car buying fiasco, so the Internet Team was the w had to do over again, would buy again! No regrets. I'm one of those people who don't like the whole car buying fiasco, so the Internet Team was the way to go, friendly, helpful, would not have gone any other way, highly recommended, best experience with internet sales to date, and I've e-mailed a few. Quick, friendly, response, had me sold before I even got there! I went there to buy a high quality vehicle, and was extremely pleased with the condition of the vehicle, of course I bought it! I'm happy to be a new member of the Chapman family, you will be too! Thank's all, love my mountaineer!:) More
by insrob
Employees Worked With
Tom Brown
