Chapman Ford Northeast Philadelphia

Excellent buying Experience I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some o I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some of the best customer service imaginable. Derek my sales person was top notch in every aspect of the transaction. To Randy Chapman and Jim Casey and the rest of the Chapman autogroup, Thank you for a wonderful experience. More

My salesman Derek It was a great experience everybody treated me very nice and my salesman did everything he could to make sure I got what I wanted great place It was a great experience everybody treated me very nice and my salesman did everything he could to make sure I got what I wanted great place More

So impressed! So Im not usually a person to write a review. But I was very impressed with Derrick Zimmerman. This car buying experience was so easy and smooth and So Im not usually a person to write a review. But I was very impressed with Derrick Zimmerman. This car buying experience was so easy and smooth and I feel like he was honest with us. If you are looking to buy a car i highly recomend you go see Derrick at Chapman on the Blvd. More

Car purchase Leased a car from Derek Zimmerman. I follow Derek wherever he goes. Directory is 100% trustworthy and gives you his all. Would recommend Derek to an Leased a car from Derek Zimmerman. I follow Derek wherever he goes. Directory is 100% trustworthy and gives you his all. Would recommend Derek to anyone I know purchasing a vehicle along with the Chatman organization Derek is 100% class act More

Chapman Ford and Derek Zimmerman = A+ Service Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I was looking for, and Derek proceeded to treat me with more candidness than I have ever received at a dealership. There was no pressure from him or the dealership, and I am extremely happy with my new Ford Escape. More

honest and trustworthy Our son got his F150 pickupk from Derek when he worked at a dealership in New Jersey. Derek is honest trustworthy and caring and took very good care o Our son got his F150 pickupk from Derek when he worked at a dealership in New Jersey. Derek is honest trustworthy and caring and took very good care of our son. He's very knowledgeable and works very hard to keep his customer happy. A year-and-a-half later when my Cadillac finally died I went to Derek and got my Edge. Six months later we call Derek again and found that he was now at Chapman. And yes we now have a Chapman. Ford Explorer from Derek and we couldn't be happier. Chapman is lucky to have Derek as one of their salesman he's the best ! More

Excellent Experience with Derek My daughter and I went to Chapman Ford to look for a new vehicle for her. This was her first time buying a car on her own so it was a big deal. We de My daughter and I went to Chapman Ford to look for a new vehicle for her. This was her first time buying a car on her own so it was a big deal. We dealt with Derek Zimmerman who was absolutely wonderful! He seemed to genuinely care about getting her into something she could afford and more importantly, something I felt was safe for her. He spent quite a bit of time with us but we never felt rushed. If anyone is looking for a car I would definitely suggest going to see Derek. He was friendly and very knowledgeable about all the vehicles we looked at. He's not like most dealers who are just trying to make a sale. He went out of his way to make sure that my daughter had a wonderful first car buying experience! We will definitely go back there when it's my turn to get a new car ! More

Derek Zimmerman - new Salesman, but very knowledgeable! I was a little apprehensive going into a Cardealership by myself, being a woman - but after meeting Derek, became more at ease. He asked me the rig I was a little apprehensive going into a Cardealership by myself, being a woman - but after meeting Derek, became more at ease. He asked me the right questions in order to best serve me. He was very knowledgeable and courteous to me and my needs. I can only see him doing very well in the future. More

Destroyed Trust Began using Chapman Northeast Ford for service in 2008 (before VW addition). We had a great relationship for eight years. I gave them great reviews, Began using Chapman Northeast Ford for service in 2008 (before VW addition). We had a great relationship for eight years. I gave them great reviews, bragged on and recommended them to those who would down dealer operated service centers. Things began to change last year when I took my 2012 Edge (which I purchased (certified) from them in 2014) in for ' The Works' and was told I needed front brakes which I did not believe and did not get. (Two weeks later I took the car in for inspection, it passed, brakes and all.) When they finished with the car and I left the center it cut off before I'd gone half a mile. I restarted it and returned to the service center. They fixed the problem which supposedly had nothing to do with the work they had done earlier, and was under warranty. The thing that really made me start paying closer attention to what they said and did was: the paper work I was given to sign. after signing one sheet I noticed it was folded in half, when I attempted to open it, my adviser, Bob snatched it out of my hand stating it was just for towing, they have to get their money too (with a smile). However, I wasn't towed, I drove back to the center. Three months later, I took the car in for an alignment and was told I needed a new battery. The car cut off while it was up in the air and they had to charge it. I told my advisor there was nothing wrong with my battery when I brought it in, I'd had no trouble whatsoever, so what did they do? I let him know that I was losing confidence in their credibility. So the service manager himself, Pete Wilkens brought my car out, along with his portable charger and told me how he had to charge the battery and how concerned they are about me getting stuck somewhere out there. When my response did not change he walked away stating "IF I had tested it, I know it would have failed. What he didn't know was that it was tested two days earlier as a courtesy when I bought some new tires. My question for him, IF you were so Concerned why Didn't you test it? This last indecent happened in June of 2016. I went back once in August for the Works but haven't returned. It's difficult to take your car to someone when you can no longer trust them to do what's right; when you feel like they're just out to make money. I need to take my car in for service but I first have to find a service center I believe can be trusted. More

Bad customer service I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on t I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on time they told me will call back in couple hours to let me know, they took more than 5 hours called me after 2pm and gave me an estimate of the job, I told them it's a little too expensive the service agent Bob told me he will call me back after he ask someone els, after I waited almost an hour when I called he said your oil change is done u can pickup the car, I asked him you supposed to call me back u never did, I agreed to to get my car fix now he is telling me it won't be done until next day, because the service guy started another job, I told him it's not my fault since I was waiting on your call he said nothing can be done today, my whole day has gone and my car is still in there shop, its pathetic that they make you wait 5 hours just to let you know what's wrong with your car, after you set up an appointment ahead of you don't expect this Very disappointed More