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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
April 08, 2020
I am always pleased with the service I receive st Chapman VW.The people are always polite and very courteous. I am a satisfied,7 year customer Chapman VW.The people are always polite and very courteous. I am a satisfied,7 year customer More
by cfilmore7
Verified CustomerEmployees Worked With
April 06, 2020
Very helpful and did a great job servicing my vehicle. Called me with everything my car needed before doing anything. 100% would recommend to family and friends and will definitely take my car back there Called me with everything my car needed before doing anything. 100% would recommend to family and friends and will definitely take my car back there More
by macdoodle99
April 04, 2020
The service is good and bob keisler has my service rep for years. He kept me updated with my maintenance. I have purchased 4 cars from Chapman. for years. He kept me updated with my maintenance. I have purchased 4 cars from Chapman. More
by FBROWN4200
Employees Worked With
April 03, 2020
Christine was helpful during my service experience. The service department was also very helpful. They fixed my car and let me know about a couple other issues that I needed to fix. service department was also very helpful. They fixed my car and let me know about a couple other issues that I needed to fix. More
by angelmarieburton
Employees Worked With
Christine
April 03, 2020
I was very pleased with your service personnel. He was very attentive to my explanation to my vehicle’s problem. When my vehicle’s problem was resolved he took the time to explain to me what it was. very attentive to my explanation to my vehicle’s problem. When my vehicle’s problem was resolved he took the time to explain to me what it was. I was well satisfied. Thank you. More
by joemp725
Employees Worked With
April 03, 2020
On time. Polite. Very cautious in following state regulations to give customers the best experience in this trying time. Thank you so much for your service regulations to give customers the best experience in this trying time. Thank you so much for your service More
by KaleenaR
April 03, 2020
Great service! Tom evaluated my concerns, explained what work would be done, how long it would take, and what it would cost. Your other personnel were very pleasant Tom evaluated my concerns, explained what work would be done, how long it would take, and what it would cost. Your other personnel were very pleasant as well. Thank you! More
by Mary Connolly
Employees Worked With
Tom
April 03, 2020
Reliable I'm glad your business what not shut down and I was able to get my truck looked at during this crisis. Thank you and Stay safe I'm glad your business what not shut down and I was able to get my truck looked at during this crisis. Thank you and Stay safe More
by vc421
Employees Worked With
April 02, 2020
Just the Best ! The Chapman N.E. Phila. Service Team as usual did not disappoint ! The drop off was easy and the estimate was reasonable. The pick up was quick and co The Chapman N.E. Phila. Service Team as usual did not disappoint ! The drop off was easy and the estimate was reasonable. The pick up was quick and convenient. The cost was lower than the estimate and how often does that happen ? Never ! Thanks Chapman Ford ! More
by JMRS264
Employees Worked With
Tom M. in the Service Dept.
March 31, 2020
The people at Chapman are always polite and courteous and have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at Chapman and was returned to me without delay when I arrived More
by johngreco8326
Employees Worked With
