Chapman Ford Northeast Philadelphia

Called about a truck on their website listed for $35,000. Called they had raised the price to $42,000 which is a good $10,000 above msrp. Bait and switch. Ford should penalize these dealers… Called they had raised the price to $42,000 which is a good $10,000 above msrp. Bait and switch. Ford should penalize these dealers… More

Don Biddle was the man helped me out a lot and made it easy for me to get my truck easy for me to get my truck More

David Greenberg, in Sales, was cheerful, honest, trustworthy, transparent and made our visit with Chapman Ford a memorable experience. The whole staff, from management to finance including Hank, Jo trustworthy, transparent and made our visit with Chapman Ford a memorable experience. The whole staff, from management to finance including Hank, Joe Cleary, and Alena were a pleasure to work with. We highly recommend this gem of a dealership for your next vehicle purchase ! More

I’ve brought my past two vehicles from Chapman and Don Biddle has made my experience SUPER EASY AND FAST and hassle free. I will continue to do business with them and love my truck. Thanks Don 👍🏽👍🏽👍� Biddle has made my experience SUPER EASY AND FAST and hassle free. I will continue to do business with them and love my truck. Thanks Don 👍🏽👍🏽👍🏽 More

My wife and I dread going to car dealerships. However, Chapman Ford completely changed our view. We worked with David Greenberg and our experience was excellent; he even sang for us (Yes). Ral However, Chapman Ford completely changed our view. We worked with David Greenberg and our experience was excellent; he even sang for us (Yes). Raleigh and Hank helped make the process smooth and quick and there were no pushy sales, awkward conversations or pressure to do anything we weren't comfortable with. We drove over an hour to work with these guys and I would do it all over again. More

Had a great team from Chapman Ford. Started with Ryan from internet sales and then Colleen Card the sales manager and then David Greenberg got me in and out With a new explorer. Started with Ryan from internet sales and then Colleen Card the sales manager and then David Greenberg got me in and out With a new explorer. More

My vehicle was taken in for service on May 29 2022 and I was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work wo was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work would be covered under warranty. I was given a repair order showing everything covered and zero cost to the customer. After a few days I was then told that the bushings couldn't just be replaced and that the entire subframe would have to be replaced and that Roy Fernandes at Chapman Ford service was going to deny my warranty for their vehicle failing. They alleged abuse by a previous owner with zero evidence. They then sat my perfectly drivable vehicle for two weeks before repairs started without my knowledge. The repair took over 4 weeks and then they refused to release my covered under warranty repaired vehicle to me unless I paid over $4500 for the repairs just in case corporate denied the warranty. They held the car for close to a week several business days locked up behind the shop even though I had a repair order in hand showing everything covered under warranty which they tried to walk back as paperwork that could be changed after the fact. So they admitted to falsifying documents. At the same time I had another Mustang of mine in for body shop repairs. I received both vehicles back in the same week and neither is fixed properly. The rear still squeaks on the one and the drivers side window is rattling on the impact side of the one that was hit. After taking one back for further diagnostics and telling them that I want the window checked after the first one is done they are denying to fix or work on either vehicle because I left a negative corporate review when sent a survey. So I asked the individual Jason who called me "I'm being punished for leaving a proper review on your work? Is that what you're saying?" And he said "Yes." Let's name names. Roy and Jason in service. Jim Casey the manager. Avoid them all at all costs. They do not care about you at all. I was able through this entire ordeal to reach out and speak to several current workers there and also former employees who all has similar things to say. Their customer service skills are horrific. They don't care behind closed doors. Denying to cover your own work which you pledged was covered for life including the body work because you did not like an honest review is beyond pathetic and cowardly. More

I purchased a 2019 Chevy Trax. My Salesman Don Biddle was outstanding. He got to know me, was polite, not pushy, and answered all my questions in a knowledgeable manner. I had a My Salesman Don Biddle was outstanding. He got to know me, was polite, not pushy, and answered all my questions in a knowledgeable manner. I had a great experience buying my car at this dealership. Thank you again Don for your help. More

Don Biddle, Ed Simpson, and Blake Rosenberg were great with guidance for a new 2022 Explorer ST for me and my family. I am very happy with the vehicle and highly recommend them for any purchase and questi with guidance for a new 2022 Explorer ST for me and my family. I am very happy with the vehicle and highly recommend them for any purchase and questions you may have about the car buying process. More

I recently bought a Hyundai Santa Fe from David Greenberg. He was very helpful and courteous. The dealer was willing to negotiate on the price. Enjoyed my experience at Chapman. Greenberg. He was very helpful and courteous. The dealer was willing to negotiate on the price. Enjoyed my experience at Chapman. More