Chapman Chrysler Jeep

Everything worked out fine, no big issues and they fixed the problem - a week after I got my car back I haven't had any issues. The only problem for me was it's a far drive from where I live, but they towe the problem - a week after I got my car back I haven't had any issues. The only problem for me was it's a far drive from where I live, but they towed the car in on Chrysler's expense, so all was good. More

I had to go in to get the top fixed on my Jeep... this has been the third or fourth dealership I have been to with the same problem. Frank found out that my Jeep's warranty expired 7 days prior to me bri has been the third or fourth dealership I have been to with the same problem. Frank found out that my Jeep's warranty expired 7 days prior to me bringing it in, so he called Chrysler and got them to cover the repair under warranty with a $50 deductible and 12 months warranty on the new part. It was fixed within 24 hours. Also, Frank called me before everything they did, asked me about charges, and left me a message on both contact numbers when it was finished. There was no wait time at the service center when I went, even though there was about 5 cars ahead of me--they had enough people to handle it efficiently. Everyone I dealt with was very friendly and wanted to help. Thanks Frank and Chapman!!! Sara Krostag More

Russell was extremely courteous & professional. We were very impressed with the procedures at Chapman. We were totally pleased with the courtesy shuttle service. Both drivers were very courteous and prof very impressed with the procedures at Chapman. We were totally pleased with the courtesy shuttle service. Both drivers were very courteous and professional. We will brag about our experience to anyone that will listen. This was our first experience and we are returning next week for another appointment. Thank you. More

Ben was VERY kind and I appreciated that, as a first time customer there it made my experience great!!! I we ever need any service work done in the future, we will definitely come there.. Until then Than customer there it made my experience great!!! I we ever need any service work done in the future, we will definitely come there.. Until then Thank you for a job well done!!!!!!!!! Kristine Termini More

Bought my jeep w/warranty. Don't know why because I have a vehicle I'm afraid to drive(definitely can't take it out of town) I'm waiting on a part that has to be manufactured. Given different delivery dates a vehicle I'm afraid to drive(definitely can't take it out of town) I'm waiting on a part that has to be manufactured. Given different delivery dates from both manufacturer and dealer. Car dies, stalls, jerks and I'm not even offered a loaner car. What is the warranty good for. Had a Chevy for 4 years not one problem and it didn't have a warranty. Can't say I will ever buy another Chrysler. Hope this is all that's wrong with the vehicle. Reason for the visit was to make sure nothing else was wrong because warranty expired on 9/7. Imagine that! Was told nothing else was wrong by Ben and the part that I'm waiting on was still covered by the past warranty. Hope this is right. I know this is not the service dept. fault and my service tech Ben was very nice and helpful as much as he could be. The rating was more for chysler as a whole. More

I found out after I got home that a "shop fee" for $24 was charged. I feel cheated. Apparently this 'fee' is a percentage of the bill. How self serving is that! The reason that other people do it is was charged. I feel cheated. Apparently this 'fee' is a percentage of the bill. How self serving is that! The reason that other people do it is unacceptable. It needs to be explicitly stated before work is done (which it was not). In actuality, it should never be charged. The cost of goods and services are supposed to be in the pricing (which, by the way, yours is very high already) To have a line item that in effect says, I just want more money just 'fries my cookies'. More

Brent was very friendly, he listen to me while I explained the problems I was having and had my car ready and waiting for me when I arrived. My husband and I have had Brent as our Service guy the l explained the problems I was having and had my car ready and waiting for me when I arrived. My husband and I have had Brent as our Service guy the last couple of times we have been in for service and he has always been very helpful. More

Awesome experience. Was greeted perfectly, very Awesome experience. Was greeted perfectly, very professional and well presented staff. Amazing experience. Much better then I've had in years. I wa Awesome experience. Was greeted perfectly, very professional and well presented staff. Amazing experience. Much better then I've had in years. I was provided a shuttle service, however was picked up by a coworker, and Derrick called my cell phone to ask where I was because the shuttle was ready, and I told him I got picked up. It was great that he called and followed up with me on that. Keep up the great work. More

Yes, I would recommend this dealer ship and have done so. In fact one of my friends actually purchased a 2010 wangler from you after my recommendation. I have found the service to be way above average and In fact one of my friends actually purchased a 2010 wangler from you after my recommendation. I have found the service to be way above average and travel 30 miles to get to Chapman even though there is a jeep dealer within 10 miles of my home. Richard Culmone 2008 Jeep Rubicon Contact list? support@dealerrater.com More

My experience with Jarren simply made my "purchasing" experience top rated! Buying a vehicle from Jarren makes me enjoy the car soooh much more. I am pleased to have met with Jarren even though I did h experience top rated! Buying a vehicle from Jarren makes me enjoy the car soooh much more. I am pleased to have met with Jarren even though I did have prior experience with another sales person before. Kudos to Jarren Davis. More