Chapman Chrysler Jeep

Always been treated with courtesy and a great staff, always fast and efficient. Just wish I could get a free car wash.....KEEP UP THE GREAT SERVICE!!!!!! Anytoime a friend or relative asks about o always fast and efficient. Just wish I could get a free car wash.....KEEP UP THE GREAT SERVICE!!!!!! Anytoime a friend or relative asks about or is looking for a NEW OR USED VEHICLE I HEAD THE TO CHAPMAN More

We took the 2003 Chrysler 300M back to its home where we bought it 8 years ago for repair work involving the power steering pump, the rack and pinion, headlamp, and transmission shifting issues. After descr bought it 8 years ago for repair work involving the power steering pump, the rack and pinion, headlamp, and transmission shifting issues. After describing the issues to the service advisor, Mr. White, we left the car with the estimate of over $2600 rolling around in our heads, knowing it would be substantially more. Mr. White kept us informed of the needed repairs and while we declined the transmission work as it wasnt critical, we will definately be back when it is time for us to do the repairs. When we went to pick up the vehicle, it was clean on the outside, and although I would have liked to seen the engine compatrment cleaned up a little more from the previous leaks and repair work, it ran like it was new. The final bill came in under the original estimate, to which we were pleased and very surprised. "Marvin" as we call it, acted like a brand new car and we have even noticed a substantial increase in gas mileage. We have not hesitated to reccommend Chapman Chrysler to our friends for car sales and repair work and will be back. More

Well as I stated in my E-mail. The visit starts off with a BIG disappointment. Did not have me listed as a scheduled appointment, even though I made one on the internet. I have been told several times by a BIG disappointment. Did not have me listed as a scheduled appointment, even though I made one on the internet. I have been told several times by Vince and another service rep that it would only cost 350. Russell tells me it's 362, but when they actually start work on the Jeep it's now 536. Almost a difference of 200 bucks. I was told that the shocks are supposed to be replaced every 50,000 miles and assumed they were replacing the shocks. You have struts and it is 536. Do the struts need to be replaced every 50,000 miles or is it different? I had no problem with the vehicle, was this an unnecessary expense? I brought to his attention of the Rebate form for the 10/20 bucks from Mopar. He showed it to me, but never gave it to me upon payment of the service. I got my vehicle inspection done, but he never gave me my printout for that either. All I got was the receipt. I took him at his word that the stack of paper he handed me was what I needed. But waiting in the service area close to 3 hours or more, I just grabed the papers and left. When I got home was surprised to find just 2 pages. To give an update to my review. Chapman sent me my printout, but no inspection reports as previous visits. I did get my Rebate form for Mopar and submitted it for my refund More

A real rip-off. Brought my car in to check the "engine light" and got charged $110.00 without any discount to tell me the cause was my after-market locking gas cap. Service suggested I could purchase a Je light" and got charged $110.00 without any discount to tell me the cause was my after-market locking gas cap. Service suggested I could purchase a Jeep locking gas cap for an additional $35.00 or install the original Jeep gas cap. I installed the original Jeep gas cap and now wait patiently for the "engine light" to go off by driving a few normal cycles as instructed by service. Because of the $110.00 rip-off charge, I will never bring any of my cars back to Chapman Chrysler Jeep for service OR to purchase any new vehicles in the future. More

Car went in for warranty repair and was kept for a week. Virgil was very professional and kept me informed on the repair status. No complaints and will return in the furture. I like the email service coupon Virgil was very professional and kept me informed on the repair status. No complaints and will return in the furture. I like the email service coupons, would like to see some for synthetic oil changes and coupons that can be applied to HEMI engines, seems always some sort of exception. More

I have owned a dealership and finance company and I clearly understand what I wanted from my service coordinators and Virgil was what I wanted to work with. He was professional and was proactive. I app clearly understand what I wanted from my service coordinators and Virgil was what I wanted to work with. He was professional and was proactive. I appreciated that very much! His sincerity allowed me to trust him and not have to worry about being sold things I did not need. He also is willing to service me in an extraordinary by coming to me and getting my key when he get them in stock. I appreciate that also. My Best, David More

For the NINETH time I have had my window regulator fail on my 04 liberty which I purchased new. During the warranty period the dealership replaced the regular. Since my warranty coverage has expired I have on my 04 liberty which I purchased new. During the warranty period the dealership replaced the regular. Since my warranty coverage has expired I have to pay 100.00 per failer to replace. I do not not even want to use my window's for fear of a failure. I feel this is a defective design flaw and never should have had any out of pocket expenses even past the warranty expiration date. Last week again, my window regulator failed which was just replaced in 6/2010. This is unexceptable! When I called the service department, and advised them that I needed my vehicle serviced and could not leave it for a day or two, I was told that if I brought it in at 3:00pm, I could wait while the vehicle was serviced. Upon arrival, I was told that was an impossible request and Virgil stated he would review the phone records to verify what I was told. After approximatly 30 minutes, I was advise it was an internal problem and they would service my vehicle while I waited. It made me feel they were questioning me about lying on what I was adviced on the phone. Additionally, this is not the only problem with this vehicle. I have complained about the brakes. Upon purchase of the vehicle, the brake system has made a moaning noise when reversing. That was addressed with the dealership with approximately 1000 miles on the vehicle. Since then, I have had the brakes service FIVE times with failed retrofits by the company. The original problem still exists and still no remedy. More

Excellent customer service, very prompt and informative. I don't like going to car lots of any kind and usually send my husband. Your service dept staff was quick to assist and very nice. I left with a ve I don't like going to car lots of any kind and usually send my husband. Your service dept staff was quick to assist and very nice. I left with a very good feeling for a change! Thank you so much More

It was a good experience because it appeared the people there 'cared' about helping out with the car, even though they didn't have a record of my appointment. They jumped on it, and took care of it. Grea there 'cared' about helping out with the car, even though they didn't have a record of my appointment. They jumped on it, and took care of it. Great to have access to the Internet in the waiting area, as well, huge plus. More

Customer service and friendliness were good by Virgil and Ben. My bad experience is not attributed to them at all. It was rather the service that I received on my Jeep. My AC was blowing hot air, so I brou Ben. My bad experience is not attributed to them at all. It was rather the service that I received on my Jeep. My AC was blowing hot air, so I brought my jeep in to be looked at. After 5 hours, I was told that my compressor needed to be replaced and that it was going to cost me $1,000. Luckily, I have an extended warranty that covered it, and all I needed to pay was the $100. The part was not in, so I picked up my jeep and had to come back in 3 days. Again, luckily my warranty covered a rental so that I could commute to and from work. I picked my jeep up after my compressor had been replaced and a day or two later it was blowing hot air again. You can imagine how I felt- your dealership basically misdiagnosed the problem, and was going to charge me $1,000 to replace a part that didn;t need replacing. That is totally unacceptable. What if I didn;t have the warranty and I actually paid the $1,000? Would Chapman have refunded me? For some reason, I doubt it. Is Chapman going to credit the Warranty company for the $1,000 misdiagnoses- I am not sure how that works, but doubt it- I will be contacting Chrysler's warranty department directly regarding that issue separately. But it is intersting to me that chapman misdiagnoses a problem but still ends up making out in the end. Again, this is not Virgil or Ben's fault, rather the mechanic who worked on my jeep. Did he receive any warnings or lectures about taking more care in diagnosing problems and jumnping to conclusions and charging a customer $1,000?? It is totally unacceptable and managment should be involved. So I took my jeep in for the THIRD time, to finally have the issue fixed, which was a leaky line or something. I received no apology from anyone for this huge inconvenience for me. 3 times to get a problem fixed. I would imagine your mechanics deal with this everyday, so it is perplexing to me why they couldn't get it right. And if I didn't have the warranty and was charged $1,000, I would have been in managment's office in a heartbeat. Hopefully someone actually reads these surveys. Perhaps this will prevent a problem like this in the future if managment addresses it with the mechanics. feel free to call me- 702.340.9490. More