Chapman Chrysler Jeep

Jesse made it happen! Arrived in Vegas for a business trip and had a problem with my Van. Chapman was the ONLY dealer in the Vegas area who made an appointment with me the Arrived in Vegas for a business trip and had a problem with my Van. Chapman was the ONLY dealer in the Vegas area who made an appointment with me the next day. I had to leave the following day so timing was an issue. Jesse took care of me and delivered on time. Kudos to Jesse and Chapman! More

Personal service Jesse Ramirez. Excellent! Need service? Ask for Jesse and he will provide above and beyond. I would rate him 10 out of 10. I was informed of the Jesse Ramirez. Excellent! Need service? Ask for Jesse and he will provide above and beyond. I would rate him 10 out of 10. I was informed of the status and timing of the repair and did not need to guess. More

Having a Bad Bad Day, & Things Actually Went Our Way My goodness, where do I begin? Well, let me start by saying Just go talk to Marco Guzman and or Marc Ward lol!!! Monday May 25th after getting off wor My goodness, where do I begin? Well, let me start by saying Just go talk to Marco Guzman and or Marc Ward lol!!! Monday May 25th after getting off work our car broke down on us. While driving, it literally just cut off!! *Fun note, I'm pregnant, tired, and hungry, and my husband is just trying to keep me calm*. So once we get a tow, we find that the car isn't worth fixing, it made more sense to buy a new car. *PANIC MODE*, not the best of credit, and payday wasn't until that Friday, and just my luck this is my rent check coming up. No way to work for me or my husband, or my Dr. Appt. SMH. A co worker referred me to this dealership. My main point of contact had left for the day. After a 2hr bus ride w/ my 3yo and husband we arrived at Chapman. We worked with Marc Ward the manager, and salesman Marco!! These men are Angels! Truly a blessing. As someone who has worked in Customer Service for years, I can tell you they are phenomenal! They entertained our restless, super excited, mini car connoisseur son lol. They didn't try to sell us something we didn't need. They were patient, they pulled out the works. They answered our million questions. We got an amazing loan deal, we got a Nissan Murano (perfect for us expecting to have another carseat, and already having a dog and kiddo). I literally cried! We left Wednesday night with our new family vehicle, the reassurance a friend would give you, and feeling totally relieved. Our car note is fab! As we expected way worse. I brag to everyone about them now!! Please stop here for your new or pre-owned car and ask for Marco Guzman or his manager Marc Ward. They are lifesavers and my family is forever thankful and grateful. We will NEVER go to anyone else to buy again! Thank you so much to you all and Tommy Smith and your staff, you guys are the best! You earned a lifetime bragging customer! More

great job!!!!! They told me, you are gonna leave here a happy man, and I think this is how all dealerships should be giving you a great price and making it happen! They told me, you are gonna leave here a happy man, and I think this is how all dealerships should be giving you a great price and making it happen! More

You're just a $ sign to them! We bought our Jeep several months ago with a dealer installed lift kit, larger tires, etc. The steering felt a bit loose from the day we drove it off We bought our Jeep several months ago with a dealer installed lift kit, larger tires, etc. The steering felt a bit loose from the day we drove it off the lot but I never gave it a second thought because it's the first Jeep we have owned. We went off-roading and after we were done I needed to get it aligned. No problems there. We then drove 1500 miles and the steering felt as if it was getting looser and looser. Eventually during the drive the ESC (electronic stability control) light came on, meaning no cruise control. I would try to turn left at highway speeds and the vehicle wouldn't respond. Very innerving to say the least. At our destination I took the vehicle into the local dealership and they said the lift kit needed to be "re-torqed". They did that, another alignment and re-centered the steering wheel. Now when we bought the vehicle at Chapman's we were never told that a "re-torqe" needed to be done within about 500 miles, and we were also told that it is all covered under warranty. As you can guess, no, it is not covered under the warranty, even though they sell the majority of their vehicles with aftermarket non-MOPAR parts. When I originally took the vehicle into Chapman's for the first alignment, why didn't they notice the loose steering or that everything on the lift was loose? I saw them drive it off the lot, going somewhere for about 30 minutes, then return. Could the service tech not notice that there was 5-6 inches of play in the steering wheel?? We contacted the Service Manager and he said that it is not covered under warranty. So they "customize" the Jeep and don't warranty their work? VERY poor business practice. I've had a few dealings with them since purchasing my vehicle, and the only impression I've gotten from them is that you are just a dollar sign to them. Once they have your money and the vehicle leaves the lot you are nothing to them. We should've known when we first pulled into the lot to just look. You pull in and have to go around all of the salespeople standing in the lot, all staring at you like you're fresh meat. We looked at several Jeeps with our salesman, which I'm sure is gone by now, asked about the prices. We were told that the prices listed on the vehicles is different from what they really are. "If you want this vehicle the real price is $49,000, not $37,000 because of the bigger tires, winch and lift and bumpers". Really? Another example of poor business practice. We asked to speak to whoever was above the Service Manager and was told that would be so-and-so (I think his name is Aaron, but I don't recall.). "Can we speak with him?" The reply? "No because he makes his own schedule and we never know when he will be here". Well that's good management right there. After some fighting with them they agreed to pay the over $400 bill, but they were very hesitant. So the moral of the story is, if you see Chapman's, run, run as fast as you can! I get free oil changes from them for the next six years, or so I was told, but I'd be crazy to take it there. It would probably take them 6 hours to do it. I have bought many, many cars throughout the years and this is by far the worst dealership I've ever dealt with. In hindsight I should've kept my other car. I would walk into the dealership I bought it at and two years later my salesman would walk up to me, greet me by my name, shake my hand and treat me not as a number or dollar sign, but as a true valued customer. To put it bluntly, Chapman's sucks. More

Ask for Roy Rodriguez I drove into town from Reno with an obvious coolant system problem (steam from engine compartment) in my '11 Grand Cherokee. Having driven 465 miles I drove into town from Reno with an obvious coolant system problem (steam from engine compartment) in my '11 Grand Cherokee. Having driven 465 miles through the desert I was pretty lucky I didn't break down in the middle of nowhere (literally) with my wife and 2 kids in car seats. Roy gave me a time frame for an inspection and called me well within the discussed window. He asked me who performed my last service and I explained a local dealership in Reno had done a significant amount of work to include a tune up and oil change. Roy explained how the hole in my radiator hose was a result of negligence on the Reno dealership's part (they left a retaining clip unfastened and as a result the hose bounced off a pulley for the serpentine belt). The total repair for parts and labor were estimated to be just under $400. Roy sent me digital photos and assisted me in getting the service manager in Reno on board with covering the cost. My initial call to Reno was a bit discouraging when the service manager was giving me his canned speech designed to set the customer up for worst case scenario. Roy handled it from there with his own follow up phone calls. He could have easily just taken my money and not helped me out. I would describe it as recovering a cost but in reality I never had one besides time. It seems as though integrity is a personal value that is slowly eroding from society as a whole. Roy is exceptional in this regard. If Roy sold cars I'd buy my next one, without a doubt, from him. The 465 miles would be well worth the trip knowing I would be well taken care of again. More

Great Treatment by Pedro Fernandez Bought a Jeep Cherokee Sport. I was hesitant at first because it is a lot smaller than Dodge Durango. After test driving it, I realized it is a great Bought a Jeep Cherokee Sport. I was hesitant at first because it is a lot smaller than Dodge Durango. After test driving it, I realized it is a great car and it drives wonderful. Pedro was very patient with my questions and helped me set the basic components in the car. I did not experience that Towbin when I bought the Durango. I did not feel pressure either. I feel that the dealership has a great laid back and relax atmosphere. I will definitely go back there when I can upgrade to a another Jeep. Thanks Pedro! More

Great service I have received nothing but great service at this service centre. I have had services and recalls - always quick, helpful and pleasant to deal with. I have received nothing but great service at this service centre. I have had services and recalls - always quick, helpful and pleasant to deal with. More

great service Virgil Dody is one of the best. Professional, Knowledgeable, takes care of my vehicle. Explains what the next steps are in maintaining my vehicle....k Virgil Dody is one of the best. Professional, Knowledgeable, takes care of my vehicle. Explains what the next steps are in maintaining my vehicle....keep up the great service.see y'all soon More

Great job - See Virgil I have taken my Grand Cherokee in for service three times (maybe four) recently for oil change/routine maintenance, recall, etc..I often cringe about I have taken my Grand Cherokee in for service three times (maybe four) recently for oil change/routine maintenance, recall, etc..I often cringe about dealing with vehicle dealerships after the sale. Not so now. Since I purchased my vehicle at another dealership, I took it to them for a year or so. But I'm glad I transferred my maintenance to the Henderson dealership and should have done that much sooner. I was fortunate to work with Virgil the first time, and all subsequent visits. I hope he never leaves. (Hint.. Dealership management... please ensure you pay Virgil enough to keep him there a long time.) Thank you Virgil and thanks to the lady who always phones the day after to ensure everything went well. I feel guilty that I don't have enough to say to her except "everything went very well". A visit to Henderson's Chapman dealership feels (sort of... actually better) like I was just at the doctor's office.... appointment reminders, great service, and follow-ups. Also, getting a service van ride to and back from my downtown Henderson office was easy and timely. Couldn't ask for anything better. Thanks again Virgil and the rest of the staff (sorry I pretty much suck at remembering names). I know that the guys in the shop are seldom seen, but I'd like to thank them also. Nice job guys, as always! Note: My vehicle has the full extended warranty, so I didn't rate a "price". More