Chapman Chrysler Jeep

No Communication/Didn't Fix Problem/Generic Invoice I dropped my jeep off at 8:30 AM by 2:30 PM I still had to call from dealership, left a message and an hour later I received a phone call with no deta I dropped my jeep off at 8:30 AM by 2:30 PM I still had to call from dealership, left a message and an hour later I received a phone call with no details besides "they're still running the diagnostic" aka, they hadn't even touched it yet, which I then replied I'm coming to get it by 4 because I need my vehicle to get to work. When I arrived the service rep handed me a sheet of what "needs" to be done, so I would need to schedule and drop it off AGAIN for 8 hours. Then the mechanic walks up and says, it's been done. Clearly NO communication on their end. I then leave and within driving 10 minutes home my vehicle is doing the exact same problem! I receive the invoice via email and there is nothing but a generic "trouble shooted problem, fixed problem" no parts, what was replaced, what was the issue, nothing! I don't have time to leave it there again all day so I'm dealing with the problem until my schedule allows me the extra time. Would not recommend! More

2006 Town & Country Repair While they pinpointed and repaired a sporadic electrical issue with my 2006 Chrysler Town & Country, I feel the $430 repair to solder the wires on my While they pinpointed and repaired a sporadic electrical issue with my 2006 Chrysler Town & Country, I feel the $430 repair to solder the wires on my battery terminals was a little excessive. I didn't mind paying the $110 diagnostic fee, or the so called $39 in shop supplies, for which I don't know what they were. But $281 to solder some wires at the car battery? That must have took maybe 15 whole minutes! More

Best place for first time buyers!!! Friendly and great deals My partner and I have been dealing with our salesman for about 6 months and from the first time we when to see if we can purchase a car he was nothing My partner and I have been dealing with our salesman for about 6 months and from the first time we when to see if we can purchase a car he was nothing but helpful and no where near pushy !!! After 6 months we gave him a call and decided to check out the opportunity once again to purchase a car after our credit score had been getting better. We approved and got the best best deal for our budget .. Thank you Nathan and thank you champman!!!!!! For taking care of us More

Above and Beyond Thank you Chapman Chrysler Jeep for a wonderful experience and a special thanks to Aaron for going above and beyond in ensuring that we did not leave Thank you Chapman Chrysler Jeep for a wonderful experience and a special thanks to Aaron for going above and beyond in ensuring that we did not leave without a car. I'm already in love with it. I would definitely recommend more of my friends and family to Chapman. More

Its ok for the fact they are messy I moved here 18 months ago from Washington State. I own a 2007 Jeep. I have taken my jeep in for service 3 times. All 3 times were to replace diffe I moved here 18 months ago from Washington State. I own a 2007 Jeep. I have taken my jeep in for service 3 times. All 3 times were to replace different seals and gaskets. I understand moving from a wet colder state to a very dry hot state seal go. My over all issue with Chapman is all 3 times they have left greasy hand prints on the drivers door, steering wheel, and fenders. That is so off putting when they can not take the time to show a little respect, at the very least wipe it down with a clean rag. I am not asking for a total car detail but when I put my hand on the steering wheel and I get grease on it COME ON MAN!!! More

thankful For the first time in my life doing anything with credit I went to Chapman's because of a giving kind hearted young man by the name of Nathan he went For the first time in my life doing anything with credit I went to Chapman's because of a giving kind hearted young man by the name of Nathan he went well beyond his means for my husband and myself he helped us for 4 days while being able to just wait on a car to test drive I bought the car and am so grateful we went. friendly kind genuine.honest folks I'm so thankful to be part of the Chapman family THANK YOU Nathan McCoy More

The Good, The Bad and The Ugly I highly recommend Vince Thompson in the Service Department. I arrived furious after my husband had taken my Jeep Cherokee in (not even a year old) du I highly recommend Vince Thompson in the Service Department. I arrived furious after my husband had taken my Jeep Cherokee in (not even a year old) due to a warning light coming on. Long story short - he was totally brushed aside and it was even recommended he go next door to Towbin Dodge, which he did and they were WAY more helpful and just as 'busy'). Well we ended up being stranded that night and calling Roadside Assist!!!! I was LIVID!!!! It was now the weekend but managed to arrange that my car would be checked on the Monday (this had all happened on the Friday). I said I wanted Vince to handle this and he is fantastic!!!! He managed to redeem what little faith I had left in Chapman Chrysler Jeep. Thank You Vince for managing to keep me calm when I thought I would explode!!!! I had been considering what my next Jeep purchase would be.... I will wait and see how 'emergencies' are handled in the future before I consider that any further. After service is more important than the salesmen making their sales - look after your current customers as they will be more loyal and be your future sales!!!!! But BIG thanks again to Vince. More

High to low Left my Dodge Ram 1500 truck overnight and wrote on the form that I needed oil change, 2 recalls, and tire rotation. After getting the vehicle back, I Left my Dodge Ram 1500 truck overnight and wrote on the form that I needed oil change, 2 recalls, and tire rotation. After getting the vehicle back, I called to make sure tire rotation had been done. It was difficult reaching the service adviser. I even left a message with my questions. No return call with answers. I called the operator and asked to transfer me to the service department, noone answered. I called the operator again and asked her to share my questions with the service department. Later I learned that tire rotation had been overlooked and the sticker telling me when the next oil change, miles, and date had been left blank. In the past, the service adviser would make a follow up call. I appreciate the service adviser suggestion to replace a worn out belt. Where is Vince? More

The best deal for a brand new Chrysler 200 Mr. Lawrence Ennis, Mr. Jonathan and Ms. Yasmin did great for first time client like me. Just plain awesome. I had a good time talking, and they are a Mr. Lawrence Ennis, Mr. Jonathan and Ms. Yasmin did great for first time client like me. Just plain awesome. I had a good time talking, and they are accomodating and friendly like a family. More

Heat killing battery Went to check the battery/electric system, service dept. is great and Jose changed the battery out after determining that was the problem. I've gone Went to check the battery/electric system, service dept. is great and Jose changed the battery out after determining that was the problem. I've gone in on several occasions for service or repairs and alway received the best care. More