Chapman Chrysler Jeep

Pleasurable Buying Experience Thank you Joe Cusson! It has been a pleasure working with such a professional salesman. You really work hard to meet the needs of your customers while Thank you Joe Cusson! It has been a pleasure working with such a professional salesman. You really work hard to meet the needs of your customers while helping me stay within my budget. Love my Jeep Cherokee!! It's everything you said it would be and more. More

Repair and oil change Finally I have a service rep. who knows what he is saying; is honest; efficient; and goes out of his way to meet the needs of the customer. No one en Finally I have a service rep. who knows what he is saying; is honest; efficient; and goes out of his way to meet the needs of the customer. No one enjoys having service performed on his/her vehicle; Virgil Dody makes it enjoyable. The dealership needs a lot of improvement - and I've said this for years. The bathroom smells, still smells and I don't think it will even not smell. Typical. With that said, I still have the best Service Representative - thank goodness for that or I would have had to go across town. More

Oil change I went to Chapman for a routine oil change. I had bought my Jeep at another dealer, but Bradon made sure the car was taken care of. I was in and out i I went to Chapman for a routine oil change. I had bought my Jeep at another dealer, but Bradon made sure the car was taken care of. I was in and out in no time. Bradon also had the tires rotated and checked. More

Covered Lies Lawrence Ennis is the most disrespectful person I have ever met. We scheduled a time to meet at his lot, and first he was an hour and a half late. I Lawrence Ennis is the most disrespectful person I have ever met. We scheduled a time to meet at his lot, and first he was an hour and a half late. I was supposed to be working with him, and he “pushed me off” to a man name James (Jim) Adair. I informed them that I was unable and would not pay more than $350 per month for whatever vehicle we agreed on, and was told that would be fine. I told them I needed a car with 3 rows, since I had three carseats, and was told that wouldn’t be a problem either. We came upon a Jeep Commander and a Dodge Journey. I asked to test drive both, and they told me the car that was displayed on the site was not available, but instead had me test drive a “similar” car. They told me they would “work their magic” to make sure I had low payments, like I had requested. After the test drive, I sat at the counter for 30 minutes while they “worked” their “magic”. James came to me and told me if I traded in my 2003 Ford Expedition and gave them a $1,000 down payment, that my monthly payment would be $220. I agreed, and Lawrence ALSO informed me that my monthly payment would be $220. I agreed to those conditions, signed the paperwork, and went on my way. Three weeks later, I received a phone call from the bank, informing me that my payment was $440 per month, which is NOT what I agreed to. I contact Lawrence immediately, and he informed me that my payments were $440, and the $220 was a bi-weekly payment, which is NOT what he told me the day I got the vehicle. I told him from the very beginning, and repeatedly, that I would not pay that amount of money, especially since I was never told it would be bi-weekly payments, but that it would be MONTHLY. He proceeded to tell me that is how it works with all of his customers, and there are no exceptions. I decided to return the car, and told him I would return when I got off of work to return the car and get my money back. When I got there, and saw that they had no other cars I wanted to consider, Lawrence REFUSED to see me. Instead, he sent another rep down to inform me that I should take the weekend, since it was a Friday, to find a more affordable car, and that he will return everything to me. I went around to other dealerships that day, and found 6 other options that would fit my budget. They required I trade in my Ford, and the down payment would depend on the condition of my trade-in. I work a part-time job as well as a full time job, I do not have the kind of time to tire-kick and shop around for other vehicles. I called James and told him I would keep the car. He told me if I refer people to him, that every person I refer would take $200 off of my car. On August 25, 2015, I called James to inform him I didn’t know the air conditioning in the back of the car did not work. He told me I could bring the car in to get it serviced. The appointment was scheduled for august 27th. I told him I would drive the car there on my lunch break, and he told me he would bring me back to work. After standing in the lot, waiting for him to find a car that had enough gas to take me back to work, he told me he would be at my work at 4:30 (when I get off) to pick me up and take me back to retrieve my car. At 4:33 I called him, and he informed me that he was, at that moment, going to have to send someone to get me, because he had a customer. He was fully aware that I had to pick my children up on the other side of town from day care before they closed. 5:00 rolls around, and nobody is here to pick me up, so once again, I call James, and he told me NOW he would come pick me up and bring me to my car. At this point, I am uncomfortable, it take an hour, if not more, to get to the other side of town to pick up my children. It’s now 5:10, and I call James AGAIN. He told me they “should be in the area, but might be lost” and does not give me a number to call them and find out where they are. At this point, my work office is completely closed, and the only person left is a manager waiting for me to get picked up. At 5:20, I get a call from the shuttle driver at Chapman asking me if I need a ride. I have to pick my kids up and have no car, and nobody has even attempted to try to pick me up (like I was told he was doing for the last hour) and take me to my car. My manager has to now take me to the dealership, and I go inside and see Lawrence. I saw that he was with a customer, but I needed my keys, so I proceeded to ask him where my keys were. Lawrence responded with “I am speaking with a customer, and I don’t know who you are or what you’re talking about.” At this point, I am livid. Not only did Lawrence just lie directly to my face in front of a customer, he claims to have no idea what is going on in the building that he is supposed to be “managing”. I asked the people behind the counter, and nobody seemed to know where my keys were. At this point, I am so upset that I am shaking. My children are about to be left at a closed school on the other side of town, the fees for daycare are piling up, and I have a man that made me seem like I was the crazy one. I informed Lawrence (after he was done with his customer) that I brought my car in to get serviced, that his company left me at my work after telling me three times someone was on the way to get me, and I had to find a ride to get back to his establishment, nobody knows where my keys are, my children are on the other side of town. I am shaking and in tears at this point, and Lawrence told me that because I raised my voice, that he would not help me because I was “rude”. He then turned away from me and sat down at his computer. In this time, I have called James four times, and he sent me to voicemail. I went outside, because at that point I was stranded at a dealership, my kids are at a closed school. I called the school and had to explain the situation, and I was fortunate enough to have SOMEONE caring and understanding of everything that was going on. It’s now 6:00 pm, and James comes back from a test drive with another customer, looks DIRECTLY at me, completely walks past me like I wasn’t even there, and goes inside. All of a sudden, someone knows where my keys are, because James handed them off to another person so he wouldn’t have to “deal with me”. I will be returning this car, and going to another establishment. I will make sure to inform EVERYONE I know, to NEVER come to this AWFUL dealership. I am demanding a FULL REFUND for my time and money wasted in this ridiculous company back. This is the worst experience I have ever had in my life, and you should be ashamed of yourselves. More

Great service. I took my car in for service. Needed diagnostic. Vince very quickly found out I had rental car service on my warranty. He Called. Enterprise. W I took my car in for service. Needed diagnostic. Vince very quickly found out I had rental car service on my warranty. He Called. Enterprise. Within 5 min I was picked up. And rented a car. My car was ready by that evening. But I decided to pick up next day Sat. Was checked out quickly car was pulled up ready and waiting. This location is a little further away from my home but I will drive extra miles for fast service. More

Service Jessie was professional and very informative. Very friendly. In addition to having ordered parts for my newer Jeep, I also had a battery replaced on Jessie was professional and very informative. Very friendly. In addition to having ordered parts for my newer Jeep, I also had a battery replaced on an older Jeep Grand Cherokee. The service rep was very professional and informative. Very friendly. Thank you. More

Great experience with their service department Brought my vehicle in by appointment and the Service Manager, Vince, was very helpful and courteous. I had an array of repairs including a recall and Brought my vehicle in by appointment and the Service Manager, Vince, was very helpful and courteous. I had an array of repairs including a recall and they were able to get everything fixed in a timely manner and kept me up to date through the process of the repairs. I would highly recommend the Chapman Chrysler/Jeep Service Department for your automobile repairs. Talk to Vince, he is great to deal with and very very knowledgeable. More

OUTSTANING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! OUTSTANDING SERVICE FROM LAWRENCE ENNIS AND ELLENA SMITH I WOULD RECOMMEND THEM A MILLION TIMES. THEY ARE CARING AND VERY PROFECTIONAL GROUP OF PEOPL OUTSTANDING SERVICE FROM LAWRENCE ENNIS AND ELLENA SMITH I WOULD RECOMMEND THEM A MILLION TIMES. THEY ARE CARING AND VERY PROFECTIONAL GROUP OF PEOPLE YOU SHOULD BE SO PROUD TO HAVE A STFF LIKE THIS WORKING FOR YOUR COMPANY. More

Disappointed with service department Scheduled a service appointment for 7 AM with the hope the service would be completed by 3 PM. When I arrived at 3 PM I was amazed at the fact they Scheduled a service appointment for 7 AM with the hope the service would be completed by 3 PM. When I arrived at 3 PM I was amazed at the fact they could not find a record of my vehicle. After waiting 30 minutes, they advised me the vehicle was checked in under my middle name and it would only be a few more minutes until they were done. A few more minutes turned into 2 hours. I was ok with everything until I entered my vehicle and noticed my air pressure light was still on. Are you kidding me they couldn't even add air to my tires after having my vehicle there for ten and half hours. More

Thought the first time was a fluke I was in a horrible car accident about a year ago and my car at the time was totaled and I had to find a new car with no money down. Chapman worked w I was in a horrible car accident about a year ago and my car at the time was totaled and I had to find a new car with no money down. Chapman worked with me and it was the best experience I have had when purchasing a car...up to this point. I owned the really nice but smaller Jeep Compass for less than a year and am now having to move up north where a 4x4 will be needed. I was completely upside down in my Compass but they took the time to assist me and understood my needs and helped me get into a bigger Jeep Patriot 4x4. Both times purchasing a vehicle from this dealer, the salesperson (who was different both times) was super friendly and very knowledgeable. Finance process was fast and easy and when I walked out it was gassed up and washed and ready to go. The salesperson paired my phone and I was done. I was a devoted Chevy person but I am glad I made the switch to Jeep not only for the great vehicle but also for the great customer service of this dealer! More