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Chapman Chrysler Jeep

Henderson, NV

4.1
845 Reviews

930 Auto Show Drive

Henderson, NV

89014

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845 Reviews of Chapman Chrysler Jeep

April 27, 2017

Upper Differential Bushings replaced This past Saturday I had recall item done - Passenger Airbag completed now all three recall items are do. when they had my vehicle noticed that the More

by booya2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ViriDody
May 01, 2017 -

Chapman Chrysler Jeep responded

Booya2000, Chapman Chrysler Jeep would like to thank you for the positive review & feedback on Virgil in our service department. I’m glad to hear you are back on the road and into the sunset. Please do not hesitate to let us know should you need anything else and again we thank you for your business. We wish you happy & safe driving. Thank You, Kimberly Hill Customer Relations Director

April 26, 2017

service Vincent is awesome! You guys are expensive thank God I have extended warranty. I don't like the 150.00 analysis Don't know what I will do after warran More

by jeffblanc7512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Thompson
Apr 26, 2017 -

Chapman Chrysler Jeep responded

Jeffblanc7512, Chapman Chrysler Jeep would like to thank you for the positive feedback on our service department & Vince. He is one of our most valued & highly qualified service advisors. We are also please to hear that you have the extended warranty to help cover unexpected repairs. If you would like us to check into seeing what’s the longest you can get extended coverage for your vehicle please reach out to me and I’ll be more than happy to check for you. This might be a good investment especially if you are planning on keeping the vehicle for some time. I am glad the repairs were covered by what you have now and again we thank you for your patronage. Thank You, Kimberly Hill Customer Relations Director 702-558-3095

April 24, 2017

Check Engine Light We all hate it when the check engine light comes on. You never know exactly what the issue will be. I called Jesse and he got me in that morning, ha More

by JoeinLasVegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 24, 2017 -

Chapman Chrysler Jeep responded

JoeinLasVegas, Thank you for the positive review. We are glad our service dept. was able to take care of you in a prompt manner. I will be sure to share the feedback with Jesse and his management team. Thank you for your business and please let us know should you need anything further. Thank You, Kimberly Hill Customer Relations Director

April 22, 2017

Always great service Service Rep Virgil Dody is very knowledgeable. Always thorough and professional. Since the service rep is the "face" of the service dept., Chapman is More

by Lots of Miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Virgil Dody
Apr 24, 2017 -

Chapman Chrysler Jeep responded

Lots of Miles, THANK YOU very much for the great review and feedback on the service dept. Virgil is one of our most trusted advisors with lots of knowledge and we appreciate you acknowledging it. It is good, loyal customers like yourself that we thrive off of. Again we thank you for the review and let us know should your need anything else. Continue to enjoy your Magnum, we wish you safe driving. Thank You, Kimberly Hill Customer Relations Director

April 22, 2017

Valley Auto Mall Jeep Seevice Department I have had very attentive, quick response to any of my needs or concerns whenever I come in to the Henderson service department to keep my investment More

by Darlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 24, 2017 -

Chapman Chrysler Jeep responded

Darlene, Chapman Chrysler Jeep would like to thank you for your continued business with our service department. It is our goal to always give great service and it is refreshing to hear when we have done such. I will be sure to let Jesse know of your kind remarks. Please do not hesitate to let us know should you need anything else. We are always here to help and we again thank you for your patronage. Thank You, Kimberly Hill Customer Relations Director

April 22, 2017

Service department performed impeccably !!! Virgil and his staff did everything within their power to make sure my vehicle was well taken care of and all problems were corrected. I would fully r More

by ROBERT WOODROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Virgil Dody
Apr 24, 2017 -

Chapman Chrysler Jeep responded

Robert Woodrow, Thank you kindly for the positive feedback on Virgil & our service department. We appreciate your business and entrusting your vehicle to our dealership. Please do not hesitate to contact us should you need anything further. We wish you happy & safe driving. Thank You, Kimberly Hill Customer Relations Director

April 21, 2017

Very nice staff. No games! Whole process was good Great experience no games. Staff was great. Whole process was pretty easy. Would recommend to others. Everything was done in a timely manner also than More

by Cinc1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan, sunny
Apr 24, 2017 -

Chapman Chrysler Jeep responded

Cinc1222, Chapman Chrysler Jeep would like to thank you kindly for leaving positive feedback on our sales staff. Our goal always is to give GREAT customer service and it’s nice to hear when we have done such. We hope you are enjoying your new vehicle and please don’t hesitate to let me know should you need anything else. Happy & Safe driving!!! Thank You, Kimberly Hill Customer Relations Director

April 21, 2017

Oil change; tire rotation Just stopped in for an oil change and tire rotation. They had me in and out in a 1/2 hour. and that included having the Jeep washed! More

by Jimatkcc
Recommend Dealer
Yes
Employees Worked With
Raul
Apr 24, 2017 -

Chapman Chrysler Jeep responded

Jimatkcc, Thank you for taking the time to give us a positive review. We here at Chapman Chrysler Jeep are always working towards giving the very best customer service. We appreciate your business and please let us know should you need anything further. We wish you happy & safe driving. Thank You, Derrick Goern Service Manager

April 19, 2017

My cash was no good. Went there yesterday with 12k cash to look at a Wrangler. Marco showed me the Wrangler then some xxxxxxxxx in a better pulled up and asked what he's d More

by Cash buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco
Apr 24, 2017 -

Chapman Chrysler Jeep responded

Cash Buyer, Thank you for reaching out to let us know about your recent experience at the dealership. At Chapman we strive to perform the best customer experience for our clients and make sure each of you leaves happy. I did look into your situation and would like to apologize for the miscommunication. I believe the employee was trying to inform Marco that that particular vehicle was sold so that he could show you other options. We had taken a deposit on that particular Wrangler. I again apologize for the way it may have sounded rude, but that was not his intent. We do have many other options and will be more than happy to show you something else should you still be in the market. Please call me direct if you would like to speak further about this matter. Thank You, Kimberly Hill Customer Relations Director 702-558-3095

April 08, 2017

Maybe Took my Renegade in for service yesterday. Did not get resolution for any of the issues I had. Vehicle still rattles under light acceleration terribly More

by Leslie Wells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul
Apr 11, 2017 -

Chapman Chrysler Jeep responded

Leslie Wells, Chapman Chrysler Jeep would like to thank you for reaching out to let us know about your recent experience at the dealership. It is always our top priority to perform the best customer experience for our clients and make sure each of you leaves happy. I looked into your service records and it appears we did all the proper diagnoses on your vehicle and weren’t able to duplicate the problem. If the vehicle is continuing to have this issue we will be more than happy to get it back in and perform more road testing to see if we can duplicate the concern now. I can set up a test drive with my shop manager to ride with you so that the concern can be pointed out from your experience of it. Please let me know if we can set this up for you and again we apologize for any inconvenience you have experienced. Thank You, Kimberly Hill Customer Relations Director 702-558-3095

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