Chapman Chevrolet

I was greeted quickly and in a friendly manner and immediately referred to the service writer I wanted to see. Service was performed promptly and my vehicle was returned clean. My vehicle was thorough immediately referred to the service writer I wanted to see. Service was performed promptly and my vehicle was returned clean. My vehicle was thoroughly checked out and no issues of any kind were found. More

Everyone is so friendly and helpful. Never have any issues with poor work quality. Really enjoy working with Eric. So have a great day and quit telling everyone that thier review has to be 250 charac issues with poor work quality. Really enjoy working with Eric. So have a great day and quit telling everyone that thier review has to be 250 characters or more. Is this enough now? Not yet. How about now? More

This was the second visit as I was told by Patti to bring the car back in and they would see if they missed something. They checked everywhere on the car so I left it as they said we really want to find out the car back in and they would see if they missed something. They checked everywhere on the car so I left it as they said we really want to find out what is going on. They called later and said they know what is wrong and they fixed it . I am very happy they didnt say just drive it till it gets worse. The car runs great now and I want John and Patti to know how greatful I am. Thanks to all of you for caring.Sincerly, Janice Talbert More

My service advisor was great - Saved me good percentage off first quated price for repairs. Also, cashier (Melanie) saved me extra $ when looking to see if I qualified for preferred customer discount. Al off first quated price for repairs. Also, cashier (Melanie) saved me extra $ when looking to see if I qualified for preferred customer discount. All were friendly and professional. I bought my Isuzu Rodeo at Chapman Chev. and have brought it back repeatedly because it cost the same or less than going to independant service providers and I get better (perceived: higher quality) service. More

Came in for some service due to a campain letter everything was handled great by all parties involved. I have purchased 2 vehicles from this dealership and have always like the way I was treated and everything was handled great by all parties involved. I have purchased 2 vehicles from this dealership and have always like the way I was treated and the service that I have recieved when needed has been great. As well as my sales person More

Shon Reynolds and his staff have always responded to my car service needs quickly; have always performed the work in a professional manner and returned the car within the time period expected, and returned car service needs quickly; have always performed the work in a professional manner and returned the car within the time period expected, and returned the car cleaned. I would highly recommended Chapman's service department to family & friends. More

Satisfied with service and problem with air conditioner resolved.Gary was friendly and knowledgeable about how to use the air for the most comfortable results. Would definitely recommend dealership. Nice a resolved.Gary was friendly and knowledgeable about how to use the air for the most comfortable results. Would definitely recommend dealership. Nice added feature was coffee, water and goodies in service area. More

Work was warranty. My only concern is with the reliability of the A/C doors as there are two more and they are clearly poor quality. I am surprised GM hasn't issued a recall or lifetime warranty o reliability of the A/C doors as there are two more and they are clearly poor quality. I am surprised GM hasn't issued a recall or lifetime warranty on such poor quality parts as it lowers your image. I have heard this failure is common and that the other doors are quite expensive to replace. I expect a common defect of this type to be replaced long after the warranty ends, as I have been spoiled by Toyota. This is my first experience since 1984 with GM when I owned 5 GM cars. I stopped purchasing at that time due to quality issues. More

I camen in because I had lost my keys to my 2001 Chevy Tahoe. I called at least 2 1/2 hours prior to coming to set up an appointment to ensure timely service. I spoke to Douglas Bonkowski. I had my veh Tahoe. I called at least 2 1/2 hours prior to coming to set up an appointment to ensure timely service. I spoke to Douglas Bonkowski. I had my vehicle towed in. The outragous cost for me to get 2 keys made and an alarm clicker was unbelievable. What I was quoted on the phone and what I ended up paying was quite a difference. My total bill for the service was $205.25. Quote" that's not alot of money it could be worse, chevrolet has to make its money" The overall attitude from the service consultant was by far not a good experience. He was not only patronizing but had a very nonchalant attitude when I asked questions on the price quote versus the final cost. He then advised me that service had also noticed a drip and that I may need a new water pump. Quote" so you want to just add that to the bill it will be another $1000.00, you got that don't you". The overall nerve to assume whether or not the money would be available let alone no additional information was given in regards to the water pump. My overall expierence was not a good one. My family has been purchasing vehicles and getting service from them since 1978. As a second generation customer I was very disappointed. I also worked for GMAC for over 4 years. I would in the future not recommend anyone to your dealership especially for service and I plan to take my vehicle to another service shop if I do in deed need to have my water pump replaced. More

The diagnosis of the problems I was experiencing with the vehicle took a while, but I didn't make an appointment, so that may have been my fault. Staff kept me informed and even followed up after I had an o vehicle took a while, but I didn't make an appointment, so that may have been my fault. Staff kept me informed and even followed up after I had an opportunity to drive a few miles. The price was a little higher than I expected to pay, but I don't usually bring my vehicle to a dealer, so sticker shock was involved. The overall experience and attention to detail was great. I will return (especially if you give discounts to return customers). Thanks More