Chapman BMW On Camelback

2nd I3 was a pleasure I would highly recommend Craig Rusin, he is very knowledgeable and I will return to Chapman and Craig when I need to purchase another car I would highly recommend Craig Rusin, he is very knowledgeable and I will return to Chapman and Craig when I need to purchase another car More

Excellent sales at Chapman BMW I got a new X3 my sales experience was no pressure and quite pleasant all thanks to Steve Murphy. Follow up has been great from Steve since I have had I got a new X3 my sales experience was no pressure and quite pleasant all thanks to Steve Murphy. Follow up has been great from Steve since I have had a few questions that I've been to lazy to google. More

Great Service, knowledge & follow thru. Patrick is the best! For BMW service, there is none better that Patrick Burchell at Camelback BMW. One experience with him will make you confident and enjoy the experienc For BMW service, there is none better that Patrick Burchell at Camelback BMW. One experience with him will make you confident and enjoy the experience. More

I am in love with BMW! Great experience! I came in to get an oil change on my BMW and asked Joe some questions about looking into selling my vehicle. At the end I came back Great experience! I came in to get an oil change on my BMW and asked Joe some questions about looking into selling my vehicle. At the end I came back the next day to purchase a brand new vehicle from Chapman. I loved that Joe was not pushing me to purchase a new car and made me feel that it was the best decision to trade my old one for a new 2018 2 Series BMW. I am in love with BMW again! Thanks for this hassle free experience. Even though I forgot all my paperwork he managed to make the buying experience fast and painless. Joe followed up with me and seemed genuinely to care if I loved my new purchase. The Genius that explained the features on my new vehicle to me had a good ear and was very knowledgeable. The staff was available to me even days after I drove home. What would had made the experience even better if the dealership would been closer to my area on the west side. Chapman should consider open another dealership location. More

Amazing experience Best customer service I've ever had at a car a dealership. I would recommend this place to anyone looking for a great car with the right people taking Best customer service I've ever had at a car a dealership. I would recommend this place to anyone looking for a great car with the right people taking care of you. More

Best BMW Dealership in AZ! Steve Murphy is my new BMW guy. I live a few miles from the BMW dealership in North Scottsdale and came to Chapman because of Steve. He is straightfor Steve Murphy is my new BMW guy. I live a few miles from the BMW dealership in North Scottsdale and came to Chapman because of Steve. He is straightforward, honest, and works the best deals. I love my new 750 and will be purchasing all of my future BMWs from Steve. Chapman BMW is a first class dealership. Zane, their car genius, is very helpful and made sure that I am comfortable with all the bells and whistles. More

i3 aficionado What an outstanding experience from Craig. I recommend anyone interested in a BMW go see him. He explained the i3 so well that we had to get it. We ch What an outstanding experience from Craig. I recommend anyone interested in a BMW go see him. He explained the i3 so well that we had to get it. We checked out another dealership and they didn't seem interested in providing much information. You have to be passionate about the products you sell and that was something not lacking in this experience. We will be back! More

Craig Rusin and Chapman BMW on Camelback are top notch !!! Craig Rusin came highly rated and he did not disappoint !! I came in to buy a certified preowned BMW X3 and the entire experience was a pleasure !! Cr Craig Rusin came highly rated and he did not disappoint !! I came in to buy a certified preowned BMW X3 and the entire experience was a pleasure !! Craig goes above and beyond with his customer service and and is extremely knowledgable of all things BMW. He is very easy and pleasant to work with. I did purchase a vehicle from him and would hghly recommend him to anyone who is considering a new/certified/used BMW ... Craig's the best !!! More

It has to be great to have my seventh car from them Chapman always very helpfhelpful from just looking to buying service if you have a problem with the car they will get it fixed it will be cleaned a Chapman always very helpfhelpful from just looking to buying service if you have a problem with the car they will get it fixed it will be cleaned and if is going to take long they will loan you a Bmw More

Make good on the follow-up JC was good in finding us the vehicle we wanted after we gave him a long list of "must haves" and options. After one cropped up that looked particular JC was good in finding us the vehicle we wanted after we gave him a long list of "must haves" and options. After one cropped up that looked particularly promising, we were on our way to the dealership from out of town -- within about 20 minutes of arriving -- and got the news that the "people" (a euphemism) at Chapman BMW Chandler had another customer who wanted to look at the car and wouldn't wait for us to arrive even though we had pre-arranged for a test drive, so the Chandler "people" in essence commandeered the vehicle and drove it away off the Chapman at Camelback lot, ignoring JC's protests! Sadly, the car was sold by the time we got there. We were NOT happy. We drove another available X1, but were not convinced it was the right one for us. Had we known the particular one we had identified was the one for us, I would have put money down to hold it, so that was our risk. The decision was made to wait and look for another one. A couple weeks went by with no good prospects, The, as it turned out, I was able to find another one at a different dealership and to JC's credit, he got of hold of the folks there and literally over the weekend was able to ascertain it was eligible for certification as a CPO, got it, had it certified, and guaranteed it'd be ours with no strings attached. We worked out a price and terms of a trade-in easily via email, and to his word, the vehicle was exactly as promised, and we were able to save a lot of time by taking care of much of the paperwork ahead of time. We actually liked the color and amenities packages better on this particular one, as it turned out. During our checking out the vehicle, we discovered that there was a tonneau cover missing in the hatch, and JC somehow managed to wrangle one and made sure everything was there that belonged o the vehicle according to our expectations. This is the second BMW purchased used within the last 1.5 years and this one -- after a bit of a bumpy start -- came through. The service department has also been a pleasure to deal with and overall, we're pleased with this experience after a bit of a rocky start. After what Chapman BMW Chandler did to us, I would never set foot on the place. Interrupting a potential sale in progress is just plain cutthroat and disrespectful of the same company's other dealerships. That was a shameful act. Stick with Chapman on Camelback for professionalism and you will drive away knowing that you've been well taken care of. Thanks very much, JC, for all your efforts in making this X1 sale happen. More