Chapman BMW On Camelback

I am a person who likes to do my research. When I arrived at the dealership, I knew the two models in which I was interested. I had modeled the configurations I preferred online and knew the MSRP. arrived at the dealership, I knew the two models in which I was interested. I had modeled the configurations I preferred online and knew the MSRP. I knew what the invoice was for those models and I knew the average price over invoice that people were paying in the area. I had already valued my trade with Black Book (never Blue Book) and worked out a loan amortization based on the above information and the special financing rate the manufacturer was offering. In short, I had done my homework. All of it! The worst thing the dealership could have done was misrepresent facts to push me into a deal I did not want. I am absolutely thrilled to say that my salesperson, Kim Reid passed the test with flying colors. Kim listened to the types of vehicles that I was interested in seeing. Then she went and got testers of those two vehicles. She got it so close, that one of the vehicles I test drove, is the one that I drove home. But that was not before Kim scoured her inventory database to make sure it was the closest thing possible to what I wanted, with no superfluous extras to enhance her sale. She answered all of my questions directly and honestly(I know, because I had already read-up on half the answers). It only took two rounds of negotiations (one to get the trade value right, and one to get the financing product and rate right) to get me to the deal that I had already calculated. When I requested that one item be looked over before delivery, Kim got it done and gave me a loaner to get me back and forth the next day. I had not settled firmly on a BMW before meeting Kim. A lot of standard "car salesman hustle" could have easily lost this deal. But Kim's experience, professionalism and attention to customers got me a car and won Chapman BMW a new customer. I can confidently recommend her to any potential buyers! More

Kim Reid was very knowledgeable and helpful in my new car purchase--she was a pleasure to work with! Kim was professional and responsive in closing the deal. purchase--she was a pleasure to work with! Kim was professional and responsive in closing the deal. More

My entire experience with this dealer was great. Moving from Canada and establishing finances in the States was a difficult process. Kim Reid and the entire Chapman team made the new car process as simple from Canada and establishing finances in the States was a difficult process. Kim Reid and the entire Chapman team made the new car process as simple as possible. Thank you. More

Kim Reid and Doug were excellent to worth it. I knew what I wanted, wanted to pay and they found the car and made it happen. Thanks. what I wanted, wanted to pay and they found the car and made it happen. Thanks. More

Kim was really a pleasure to work with! She understood my needs and found a car within my price range that I absolutely love!! I will definitely work with her again in the future! needs and found a car within my price range that I absolutely love!! I will definitely work with her again in the future! More

This was the second car we've gotten from Kim after returning the first upon lease expiration. We took for granted that the other "luxury dealers" would be at least equivalent to Chapman on Camelback, returning the first upon lease expiration. We took for granted that the other "luxury dealers" would be at least equivalent to Chapman on Camelback, in terms of service and helpfulness, so we looked around prior to going back. It didn't take long to realize that not only would we be getting the superior car at BMW but we'd also be getting superior service from Chapman on Camelback. Once it came time to make the deal, they went out of their way to find us the perfect vehicle and structured the acquisition to meet our terms. All of this took place while the GM Doug was entertaining our your children, in the lobby. They really made us feel like family. The experience doesn’t end after you acquire the vehicle, either. Taras and the rest of the team in service do all of the little things that make you realize why it is you purchase of the BMW caliber, beyond the exceptional driving experience. From the state of the art facility as you arrive and the attention from sales and sales management, to the service team’s exemplary performance AFTER you make the purchase, Kim and Doug are truly the best. Needless to say, they have earned our business for life. We’ll definitely go back and would encourage anyone we knew to do the same. More

Kim was excellent with her customer service and friendliness. Her prompt support and feedback was great. Overall the experience was very good, the only thing I would have liked to see(as with every friendliness. Her prompt support and feedback was great. Overall the experience was very good, the only thing I would have liked to see(as with everyone) was an even cheaper price. However excellent support from Kim. More

I am writing in regards to Kim Reid who made this an exceptional buying experience. This is the second vehicle that I have purchased from this dealership, and because of her service levels, it probab exceptional buying experience. This is the second vehicle that I have purchased from this dealership, and because of her service levels, it probably won't be my last. Anyone can make the first sale, but the true test is when you go back and have a question about something what kind of service do you then get. Recently I returned to ask Kim some questions regarding my navigation. The time she spent, the willingness to make sure I had all my questions answered and then going the extra mile by texting me some additional information went above and beyond typical service levels. I am an employer of 600 retail employees, and consider myself a good judge of customer service. You have a great associate in Kim and she should be recognized for high level of caring and support. Sincerely, Al Bernstein President/CEO Nationwide Vision More

I was and still is very happy with the excellent service that I received and continue to receive. Mike was a real true professional. He made himself available anytime that I needed him. I initially went to that I received and continue to receive. Mike was a real true professional. He made himself available anytime that I needed him. I initially went to the Lexus dealership and was never greeted so I was referred to Mike at the BMW on Camelback. I immediately fell in love with Mike. He greeted me with a warm welcome and I was sold. I would refer anyone that is looking for a new car straight to Mike! More

Casey was easy to work with, friendly, and had a good sense of humor. We were able to do most of the prelease dealings over email. This was appreciated. sense of humor. We were able to do most of the prelease dealings over email. This was appreciated. More