Chapman Acura

I recently went to Chapman Acura for a minor service visit. Everything went as expected, and Steve was helpful as usual. Why the bad overall experience? For the third time, I had change stolen from visit. Everything went as expected, and Steve was helpful as usual. Why the bad overall experience? For the third time, I had change stolen from my car's change holder. The first time I noticed change missing after a service visit, I did not connect the two. After the first incident, I decided to record the exact amount of change in my change holder before every visit. Sure enough, I had change stolen, again. I wrote an e-mail and spoke to Larry (who was my service advisor at the time) who expressed concern and indicated that it was most likely the detailing department that was to blame. The third time, on 05/07/2012, I counted my change before my service visit. After my car was brought back, I counted the change, and sure enough half of my quarters were missing. I spoke with Steve right away, and he also mentioned the department that does the washing as the culprit and told me to tell him at my next visit so he can try to figure out what's happened. What really bothers me is no one really seems that surprised this happens. Is theft acceptable at Chapman Acura? What if my iPod/watch/wallet goes missing next time, is that just the detailing department's fault? Sorry, but if I give you the keys to my car, you are responsible for what happens to it, you can't just point the finger at someone else and walk away. If I would be in charge, I would immediately go and find out who exactly washed/vacuumed the car, and interrogate each employee to find out who keeps stealing things from the dealership's customers. I don't care if it's a penny, theft is theft and is not acceptable on any level. I really wish the service department would take this seriously, because otherwise they seem like good people to work with. For everyone else, count your change before your visit and see if you get it all back. Unless I'm the only one that keeps getting things stolen, I bet you'd find a good chunk of it missing. More

The headlights are always turned off and not put back on auto when finished. I brought this to their attention and was basically dismissed as not important. This is a safety issue and should be corrected. I auto when finished. I brought this to their attention and was basically dismissed as not important. This is a safety issue and should be corrected. I found the employee regarding the request to be unacceptable. Steve does a fine job but was busy with another customer when I made the comment about the headlights. I do not know the name of the service rep who I spoke about the issue with. More

I purchased my Acura new in Oct 2010. On March 7, 2012, my vehicle failed to start in the parking lot of the grocery store. After several unsuccessful jump starts, I purchased a new optima battery at walma my vehicle failed to start in the parking lot of the grocery store. After several unsuccessful jump starts, I purchased a new optima battery at walmart in order to drive home. I brought the vehicle into the Acura service department the following day to have an inspection because I do not understand why I already needed to replace the battery when my vehicle is only 1 1/2 yr old/ 22k miles. (In the past, I have purchased Honda and Toyota and neither vehicles required a battery change within the first three years.)When I brought my car in to Acura I worked with Steve in the service department. Steve was extremely friendly. He called and kept me updated on the progress of the service. I discussed my frusteration with Steve regarding the replacement of the battery. He informed me that in Arizona it is common to replace batteries yearly. I completely disagree with this statement. When I got home I reviewed my manual and noticed a four year battery warranty. I am completely disappointed because this was not mentioned to me while I was at Acura. I feel I purchased my vehicle with a defective battery. I offered to bring the original Acura battery to Steve and he said it was not needed. I ended up spending $90 purchasing a new battery while my original battery was still under warranty. This is horrible customer service and I have lost confidence in the Acura service department. More