Chapman Acura

Surprised at charge My husband took our 2010 MDX that we purchased in August of 2013 from Chapman Acura in for its first oil change since the purchase today August 1st. My husband took our 2010 MDX that we purchased in August of 2013 from Chapman Acura in for its first oil change since the purchase today August 1st. He informed me that we were charged $20 for our tires to be rotated and he also paid for the oil change as well as a new battery. Our vehicle has only 15,000 miles on it and is in very good shape. I called to inquire about the tire rotation fee and Joe answered the phone and was very friendly and suggested I speak with Steve who is the manager. I told Steve that we had an Acura TLS years ago when Beaudry owned the dealership and we were never charged to have our tires rotated. He said it has been policy for several years to charge for it so I must not have had the tires rotated. I stated that yes we had the tires rotated and even had a lifetime of free oil changes with Beaudry and he still insisted I must be mistaken. Why would I be calling in the first place if I was mistaken?? My husband confirmed when I got home from work today that we were never charged for a rotation so I think Steve is the one who is mistaken. I even remember the name of the salesman that sold us the TLS and it was Sean Wood. I got the impression from Steve that because I was a woman I must not know what I'm talking about which wasn't appreciated. We have never been charged anywhere for a rotation so were surprised at the charge for something that takes 15minutes max with power tools. I was reminded by Steve that we are paying for the technicians time. We are now living in a sad world that "nickels and dimes everything" More

Made a service appointment ( first 5000 miles ) and reserved loaner car. Approximately an hour before service time , received phone call from Don who advised that " no loaner cars were available " but reserved loaner car. Approximately an hour before service time , received phone call from Don who advised that " no loaner cars were available " but that I could " wait for it ". I declined his offer and expressed my disappointment with Chapman Acura service. I did get a phone call about two hours later where Don offered to call me if a loaner became available that day, ie wait on Chapman to let me know when THEY were available to service my car. This is NOT a " luxury car experience " as per MBZ, Lexus and/or BMW. More

This was one of the worst experience I have had with a dealership. Totally unprofessional and unethical. Brought the car in as the transmission was slipping. Acura pitched in with half with price for a re dealership. Totally unprofessional and unethical. Brought the car in as the transmission was slipping. Acura pitched in with half with price for a re-manufactured transmission and I took care of the other half. The transmission was changed in 3 days and I took the car back home. The next morning, while I was leaving for work in my other car, I noticed some fluid under the Acura. I pointed the same out to the customer service rep, from Acura, who had called me later in the day asking about the transmission change service and was told to take the car back to the dealership whenever I can. Took the car in the next day, during lunch, and was told by the other service (I guess another) manager that since Steve (the service manager was not present & was the guy who was handling this) he would not look at it and I would have to scheduled another appointment. The appointment was for the next day, around 11:30 AM. I got there and did not find Steve. Upon asking about Steve I was told that he had headed out for lunch with some exec from Acura. So we scheduled another appointment. In the meantime, I checked all the fluids and topped off the steering pump reservoir as I found that to be low. Finally got to meet the elusive service manager who after raising the car said that the following needs to be changed: - The oring that seals the steering pump - Oil pan seal The job was quoted at ~$2,000 and that the oil sump threads will need to be redone (which would be extra) because the engine oil was leaking from the drain plug. The fact that there was not a single drop of oil on the garage floor under the car before the service & I was pretty sure that the leak now (after the service) was not engine oil (because of the color) I asked them why didn't they detect the leak before working on my transmission and the reason for the car to start leaking fluid immediately after I had it's transmission serviced. Didn't they notice that there was some fluid leaking under the car and have the basic courtesy of informing the customer who had spent $2,200 on a transmission job about it? They had no answer and the service manager showed me a document showing that the technician had marked it earlier and he had forgotten to mention it to me. I took the car back home (and called Acura and gave them an earful). Raised the car up the following weekend and decided to check for the leak. Found that the hose (acura # 53733-S3M-A01) had some oil on one side of its connection. Replaced it, did a steering fluid drain and fill and called it good. No more leaks. The car has always been bone dry (before and after the hose change) and has had no problems other than the transmission(and that's a given for an '01 Acura). The fact that it developed a leak after being serviced and told to shell out another 2 grand to fix a problem that could be fixed by changing the hose did not leave a (good) impression about the dealership. 5 months after the fix, I haven't had a single problem with car. I will never go to this dealership and will like to warn other customers to avoid it like a plague. More

So much for the "Luxury Experience" I was promised! Two times in a row there have been no loaners available for me with an hour or longer wait; once for a scheduled service and the other for promised! Two times in a row there have been no loaners available for me with an hour or longer wait; once for a scheduled service and the other for a car defect. They know they're the only Acura dealer/service in Tucson so you're pretty much stuck with what they have to offer, which is a crowded waiting room with decent snacks. The only reason they get a Good instead of Poor rating is because everyone there has always been really friendly. However, part of the reason I purchased an Acura instead of another Honda was for that luxury service they advertise. Don't expect that at Chapman in Tucson... More