Chapman Acura

Warranty work was a pleasant surprise - had expected to have to "bite the bullet" on this one. Handled by dealership nicely. This is how brand loyalty is built - good job! have to "bite the bullet" on this one. Handled by dealership nicely. This is how brand loyalty is built - good job! More

This was my second service on my 2011 Acura MDX and I have a few things that need to be mentioned. Acura likes to be compared to Lexus, Mercedes and BMW and is worthy of it. However, service is a world a have a few things that need to be mentioned. Acura likes to be compared to Lexus, Mercedes and BMW and is worthy of it. However, service is a world apart. 1. When I call I have to leave a message (they do call back but, it’s not always convenient when they do. 2. When I purchased the car I was promised a loaner for service but, it seems like a putout and they try to talk you into waiting. I can see 15 or 20 minutes NOT two or three hours! (Since when does an oil change and service take hours, it’s like they make an appointment but, simply add the car to the normal flow). I have to admit, I am sorry I purchased the service package frankly. 3. When I purchased the car I was told specifically that when the oil was changed at the dealer, they only use FULLY synthetic oil, not the case, verified this service. I also found out that the Cabin filter is not only not checked but not included in the service. 4. The service drop-off and waiting areas are stark, and outside has a constant flow of cigarette smoke from the sales force hanging around. Not what I expect from a high end dealership. The Honda service waiting area seems nicer than the Acura (purchased a new Honda from you some years back). I only mention all this because I know what to expect from a service department and this process needs improvement. More

The Service Department at Chapman Acura is the "shining star" of the Dealership. The Service Manager, Joe Cassano, is the ultimate professional. He clearly explains the service required and neve "shining star" of the Dealership. The Service Manager, Joe Cassano, is the ultimate professional. He clearly explains the service required and never suggests any unnecessary services. More

Love joe and the rest of the service staff at chapman acura. That is why we keep coming back to buy their cars. jim k. acura. That is why we keep coming back to buy their cars. jim k. More

Normally the complimentary car wash is offered. Didn't realize until I had left the dealer that the car did not get washed, nor was I offered the wash. Funny how you get used to something as trival as th realize until I had left the dealer that the car did not get washed, nor was I offered the wash. Funny how you get used to something as trival as that. More

Was able to get me in on the same day and also provided me a discount for a very expensive service to replace the inverter & ignitor for my HID lights. me a discount for a very expensive service to replace the inverter & ignitor for my HID lights. More

Steve was and always has been courtious and friendly. Work was done when he said it would be done. He provided us with shuttle service back and forth while service was being done. The waiting room wa Work was done when he said it would be done. He provided us with shuttle service back and forth while service was being done. The waiting room was great with drinks and comfort. That's all I can say........ More

Time and again, regardless of the reason for my visit, Joe has made it an extraordinary one! I would like to ensure he gets the kudos he deserves for his people skills, technical knowledge, and customer Joe has made it an extraordinary one! I would like to ensure he gets the kudos he deserves for his people skills, technical knowledge, and customer service. I was once recommended a shop to begin taking my car to that offered the same services for less money and came highly recommended. Because of the rapport I feel that I have with Joe, I chose not to pay less and move my business elsewhere. This man deserves a raise!! More

I have been an Acura customer for many years. This is my second Acura, and it is 13 years old, so I MAY be in the market for another one some day. I have had all my service done at the dealership, even tho second Acura, and it is 13 years old, so I MAY be in the market for another one some day. I have had all my service done at the dealership, even though we have had a few disagreements (like when I had to replace the steering column because a small plastic gear broke, and it could have been replaced). Overall, I have been happy with Acura personnel and get along well with all of them, and I feel they are truly committed to giving me good service. More

My experience with the service dept at Chapman Acura has always been outstanding in all areas. Customer service, friendliness, quality of work, etc. Thank you for going above and beyond at all times. An always been outstanding in all areas. Customer service, friendliness, quality of work, etc. Thank you for going above and beyond at all times. An extra thanks to Joe who usually handles my car. Robyn Thwaits More