Chapman Acura

Acura dealership has by far the best customer service i have experienced in a car dealership. They are all very friendly, helpful, and help explain things to me that I may not understand about my car. The have experienced in a car dealership. They are all very friendly, helpful, and help explain things to me that I may not understand about my car. They also gave me a ride home so i wouldn't have to wait for my car. More

This was very fast all they needed to do was to inspect my passenger side airbag and add some bolts to it since I recieved a notification in the mail. This only took about 30 minutes my passenger side airbag and add some bolts to it since I recieved a notification in the mail. This only took about 30 minutes More

I recently purchased a silver 2010 Acura TL. Everyone at this dealership were extremely helpul and they all had a high standard of customer service. I will definitly recommend this dealership to anyone that this dealership were extremely helpul and they all had a high standard of customer service. I will definitly recommend this dealership to anyone that is looking to have a good experience when purchasing a vehicle. I would like to thank Eddie and Brandon for giving me such a good experience while buying my vehicle. In the future I will purchase another vehicle from here. In one sentence: Chapman Acura really knows how to treat their customers with high standards. Sincerely, Raul More

I know the economy has been really really bad I just didn't realize the repair for the same thing done in 2005 had doubled. YIKES! Thus the OK rating on price. On the other hand, Joe Cassano has conti didn't realize the repair for the same thing done in 2005 had doubled. YIKES! Thus the OK rating on price. On the other hand, Joe Cassano has continuously provided excellent service and generally includes a discount and for that I am grateful and will continue having my vehicle serviced with Joe! More

Mr. Guisinger was most courteous and helpful in Mr. Guisinger was most courteous and helpful in explaining my 100,000 mile service contract. He exhibited patience and tact in approaching a mis Mr. Guisinger was most courteous and helpful in explaining my 100,000 mile service contract. He exhibited patience and tact in approaching a misconception of mine about that part of my purchase. He also explained exactly what services were to be performed and he personally updated my service manual. I could not expect a more perfect service visit to Acura. Thank you, Sir! Respectfully, Richard Montgomery More

I was disturbed to find a long scratch on the driver's side after I got the car home from the service visit. I did not notice this scratch before I left the car for service. It could have been there pre side after I got the car home from the service visit. I did not notice this scratch before I left the car for service. It could have been there previously, but I wish someone in the service department had made note of this scratch if it was present before they started work. Makes me realize I need to be more cautious about examining the car before I take it in for service. Again, I can't really say the scratch was made during service, but it left a bad taste in my mouth. More

I've had Acuras for a long time (Legend, TL and RL) and have dealt with three Acura dealers over the years, mainly in Los Angeles. They have all given great service, but Chapman Acura in Tucson is the bes have dealt with three Acura dealers over the years, mainly in Los Angeles. They have all given great service, but Chapman Acura in Tucson is the best I have experienced. The quality of the service professionals from the service manager on down the line are the highest quality. I have never been disappointed. Thank you. More

Unfortunately, this was by far the worst experience I have ever had purchasing a vehicle. The sales manager told me that the vehicle that I was purchasing would meet a certain standard. After working all have ever had purchasing a vehicle. The sales manager told me that the vehicle that I was purchasing would meet a certain standard. After working all day, I drove two and a half hours from Peoria, AZ to Chapman Acura only to find out the the vehicle was in terrible condition. The Sales Manager (Brandon) knew the vehicle was in terrible shape and chose to not tell me about the vehicles condition. When discussing the issue, Brandon became arguementative which was not appreciated. He then agreed to make the repairs to the car that we discussed. The Internet Sales Manager, Jeremy Willard, oversaw the repairs and kept me abreast of everything that was going on. He was by far the most outstanding representative of Chapman's sales team. I took possession of the vehicle on 6/25/11. Since then, I discovered that Chapman forgot to complete the front end alignment that was suppose to be done when the new tires were put on the car. In addition, Chapman sold me a vehicle with a broken Bluetooth system and a blown subwoofer. These things were discovered over the course of the first few days that I had the vehicle. I then took the vehicle to an Acura dealership close to my home to have the vehicle assessed. Chapman should raise their level of conditioning for their vehicles. I also believe that the vehicles should have to go through a quality check prior to being released to consumers. More

Great service, no complaints. I dropped my car off for an oil change and 100k service. I was given a rental vehicle and was on my way without delay. The service rep Joe was great. oil change and 100k service. I was given a rental vehicle and was on my way without delay. The service rep Joe was great. More

I am visiting from out of state and I was concerned with a problem on my TL. I called Chapman Acua and was able to get a next day appointment. My cars computer was checked; updated and returned to me in a s a problem on my TL. I called Chapman Acua and was able to get a next day appointment. My cars computer was checked; updated and returned to me in a short time at no charge. Thank you Chapman Acura! More