Champion Hargreaves Chevrolet

Taken advantage of My experience would have been better had my vehicle not returned to me in worse condition than when I brought it in. I came in for minor repairs and My experience would have been better had my vehicle not returned to me in worse condition than when I brought it in. I came in for minor repairs and tire changes, oil change etc. However the day I left my check engine light came on. I spent about 3000 dollars this day. I called the repair technician Ed and he informed me it was an error and that he would clear it. I returned, he cleared it, it was gone, only to return a day later. I could not continue to make trips to the dealership I have to work as well. SO I had to go through my week with my check engine light on causing me great nervousness and paranoia of my wife and children driving our car and suddenly being in an accident because the car has malfunctioned while driving. However, when I called the repairman he ASSURED me that it was a computer glitch of some sort and it was nothing to worry about. Ed constantly informed me that if it was an error with ANY OTHER PART on my vehicle the auto diagnostic would have caught it when I brought it in for service. I felt at ease only to be shocked when the very next day my vehicle began to sputter, rattle, and jerk as if the power steering had went out and the rattling sounded as if someone had left loose nuts and bolts inside of a vacuum. what is worse you might ask? it was a day that my wife needed the car to run errands. after calling and complaining to the repairman Ed who, might i add, didn’t answer my calls for an entire 3 days, they sent a tow truck to retrieve my vehicle. after speaking with another representative I was told that the "NEW" repairs would amount to almost another $3,000. I am furious and to make matters worse, I PURCHASED MY VEHICLE FROM MATTHEW-HARGREAVES 2000 Twelve Mile Rd, Royal Oak, MI 48067 I was treated as if I was not a loyal customer and I know that I have been swindled out of my money. I am a hard working American that contributed to this society in ways that keep roofs over heads and it is a shame that I have been played in such a way that will prevent me from taking my children to school, going to work and other things that Matthew-Hargreaves Chevrolet dealer ship 2000 Twelve Mile Rd, Royal Oak, MI 48067 care less about. they have staged a coup on my family and put a bitter taste in my mouth when asked if I would ever be a customer to them or recommend them to others. I was taken aback when I was emailed this customer review, then again it may have been an automated error akin to the diagnostic program that just happened missed the additional problems my vehicle DIDN'T have! More

Very satified Thomas Pacholke sold us our Equinox. We are very pleased with the car. We keep our cars a really long time so we don’t buy one often. I really dislik Thomas Pacholke sold us our Equinox. We are very pleased with the car. We keep our cars a really long time so we don’t buy one often. I really dislike going to a car dealership. I would rather do almost anything rather than shop for a car.,But Mr Pacholke was easy to work with. He explained everything clearly and was pleasant. We had two minor issues that were taken care of immediately. Everyone we dealt with getting the two problems taken care of was cheerful and friendly. More

Rude and cheap Do Not and I repeat Do Not use this company to buy a car and especially do not use them for any type of service work. They are by far the worst dealer Do Not and I repeat Do Not use this company to buy a car and especially do not use them for any type of service work. They are by far the worst dealership in Michigan!!! If I could give them a no star review I would. First off I purchased a car from them and they never did a overall safety inspection on the vehicle per the laws of the state of Michigan. Then when complaining about the issues that should have been fixed they say they fixed the issues that were brought up. But yet the car has been brought in 4 times without the issues resolved. They are so cheap and slick they hide issues by trying to cover them up so they don’t have to fix the issues so they can make a few more pennies. Then they lie and to customers and have an attitude toward the customers of you address them about an issue. They don’t want to cover warranties they offer the customers per a purchase agreement. They make up every excuse to not cover an issue stating it’s not safety issue. A wheel hub is a safety issue but they state they talked to the warranty people but they never do it with the customer it’s always behind closed doors. They are very slick in what they do and try to cover there tracks but I’m too good for them on that. I have documentation of the false repairs and lies and have many photos of the issues before and after with issues still not resolved to this day. Have bought a vehicle almost a month ago and have driven a loaner for 27 or the 30 days since the purchase of the vehicle!!!! I will be also filing a complaint to Lansing to have all there service department workers license reviewed in Lansing and also a complaint will be filed with the better business bureau as they have poor business practices that are borderline fraudulent. I will go as I need too to make sure all the issues are fixed properly and correctly and the vehicle is safe to drive and that others will never have this same problem. Used car manager Eric Rucinski shouldn’t have a job there for sure cause he’s promised too much and feeds customers with all lies and he’s very rude and has a I’m better then you attitude. More

Good people with integrity! They were able to diagnose my problem and repair it quickly. Took time to explain what was the problem and how they fixed it. I want to give a shout They were able to diagnose my problem and repair it quickly. Took time to explain what was the problem and how they fixed it. I want to give a shout out to Tom, Rob and Mary Ann who took care of me. It was worth the 12 extra miles ( out of my way ) to go here.. I will be back if my car needs attention. I drive an 8 year old Impala Chevrolet. 😊 More

The worst experience buying a car!!! I have been leasing with this dealer for 4 years, and I never have a problem with then, the leasing staff are execellent persons but when I tried to I have been leasing with this dealer for 4 years, and I never have a problem with then, the leasing staff are execellent persons but when I tried to buy an used car that was a nightmare, the pre-owned manager Tom Schneider was so rude, hetreated us very badly, No one has ever treated me like this in my life, I don't recommend this place to buy a used car. More