Champion Chevrolet of Avon - Service Center

I brought my company vehicle into the dealership to have issues diagnosed and repairs made - a 2017 Chevrolet Traverse. The Service Advisor was polite and I've utilized this dealership for nearly five (5) y issues diagnosed and repairs made - a 2017 Chevrolet Traverse. The Service Advisor was polite and I've utilized this dealership for nearly five (5) years without a complaint. This interaction ended quite differently. I picked my vehicle up and paid nearly $2,000 for "repairs" for diagnostic issues that supposedly were fixed. The Service Advisor told me that the vehicle had a dirty injector and that they cleaned it and ran an engine treatment through the system. The evening I picked it up the issues reappeared and due to an event I had to utilize the vehicle the next day. I had made arrangements to return it to the service department for further evaluation upon my return. The vehicle's state worsened as I drove it and it ended up stranding me in Ohio late at night. After getting home (from another state) I picked up my personal vehicle and inquired about how Champion planned to get my Traverse back from Ohio - seeing as it was worse than it was when I dropped it off the first time. The Service manager told the advisor I needed to get it to another dealership (the closest) - not possible when it's not drivable. I will deal with the vehicle's repairs on my own and will not return to the Champion Chevrolet Service Department again. More

I scheduled appointment for annual visit, 2000 approximate miles since last, When arrived I checked in next lane to express oil change lane. I was to wait on my car. The next thing I know my car w approximate miles since last, When arrived I checked in next lane to express oil change lane. I was to wait on my car. The next thing I know my car was parked in the express lane, 2 hours later car was still not finished, so I called for a ride to pick me up, 45 minutes later I was called that car was ready. This is ridiculous for an oil change, 2 1/2 hours More

Everybody has been friendly and personable. I like getting my car washed when they are done servicing the car. I also like that the dealership is smaller than the big mega dealers. I like getting my car washed when they are done servicing the car. I also like that the dealership is smaller than the big mega dealers. More

The service staff was very nice and helpful. Will definitely return for more services on my car ! Will definitely return for more services on my car ! More

I recently had my car serviced/fixed here. I had a positive experience. Everyone was helpful and thanks to KT who kept me updated about my vehicle (white 2015 Chevy Traverse) and kudos to the I had a positive experience. Everyone was helpful and thanks to KT who kept me updated about my vehicle (white 2015 Chevy Traverse) and kudos to the person who worked on my car. After months of having issues and no one able to fix it , it is finally running like new 🙌🏼 (fingers crossed) Thank you!! More

Service was prompt and efficient! Communication prior to and during the visit via text was excellent. Gary was superb!!! Communication prior to and during the visit via text was excellent. Gary was superb!!! More

Your department completed the service on our Impala today including the analysis and work in iess than one day which was a a very pleasant surprise to us after it sat at Andy Mohr Chevy in Plainfield for thr including the analysis and work in iess than one day which was a a very pleasant surprise to us after it sat at Andy Mohr Chevy in Plainfield for three days with no progress at all. We expected at least to take a couple of days so you can imagine our surprise when Sheldon called and said it was done and ready for pickup in less than a day. More

Just had my vehicle serviced for an oil leak, the service advisor, Sheldon was top notch on suggestions for the issues I was having. New valve cover gasket, pressure pump seal and gasket, turbo charger sea advisor, Sheldon was top notch on suggestions for the issues I was having. New valve cover gasket, pressure pump seal and gasket, turbo charger seal and gaskets and new plugs! Car was in and out of the service department In a very reasonable amount of time!! Would definitely recommend this dealership, I also bout my vehicle from Champion! More

Very good to work with just too far away for service. David Snoddy is great! David Snoddy is great! More

Everything was great except the wait time. I waited for my vehicle not knowing that it would be 4ish hours later before I was leaving. I arrived before my appointment 11:45 l….left at 4:15. I waited for my vehicle not knowing that it would be 4ish hours later before I was leaving. I arrived before my appointment 11:45 l….left at 4:15. More