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Champaign Ford City
Champaign, IL
483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 483 reviews
January 07, 2023
Service department is the worst. Their communication is couldn’t be worse. They had my truck almost 6 months for a warranty issue that the technician caused on a previous visit . Wit Their communication is couldn’t be worse. They had my truck almost 6 months for a warranty issue that the technician caused on a previous visit . Within the first 1000 miles it left me stranded. Also when I got it back wires were left hanging and they put multiple scratches in the paint. I was told it would cost about $170 for a part not under warranty but was charged $2200. CP4 failure within 1000 miles I took a picture of the CP4 uncovered all summer, I was told not to worry I was getting a new CP4 but the old one was reinstalled. If you buy something from them you better pray you don’t need service they always have a 3 week wait. It must not be a great place to work the staff turnover is pretty high. If you deal with ford city Champaign all I can say is good luck. More
by Jlnixon89
Employees Worked With
Walt(GM) John (adviser),Daniel(service manager),Mark(parts)
October 24, 2022
Service department is very poor. I phoned to schedule a recall for my car. The person who picked up said he was transferring my call to Jose. After over 10 minutes on hold the call w I phoned to schedule a recall for my car. The person who picked up said he was transferring my call to Jose. After over 10 minutes on hold the call was picked up. The tech tried to put me on hold again and when I started to complain I was told "if you don't like it take your business elsewhere" then was hung up on. I will indeed take my business elsewhere More
by toastboy1
Employees Worked With
Jose
June 19, 2022
Service department is terrible. I have been back 5 times within 2 months for oil leak. The first time they replace oil pan incorrectly and had puddles in my driveway. Other times th I have been back 5 times within 2 months for oil leak. The first time they replace oil pan incorrectly and had puddles in my driveway. Other times they replaced unnecessary items trying to find the leak. 3 months later and several warranty claims my truck is still leaking. Looks like Ford City made money on Unnecessary claims and left me without a truck for several days at a time plus still trying to solve the problem. More
by T
Employees Worked With
Dan, John
January 19, 2021
Bought online parts from this dealer that was flagged for fraudulent transaction. When I tried to reorder was met with difficulty so ordered from another dealer. When I finally received the merchandise I had fraudulent transaction. When I tried to reorder was met with difficulty so ordered from another dealer. When I finally received the merchandise I had two of the same product. When I return the merchandise I was informed that I would be charged with restocking fee on top of the shipping fee associated with the merchandise. Will not buy any more parts from them! More
by j.c.debrito
Employees Worked With
Don’t remember
December 08, 2020
Had my service done,explained what I would like to have done. Was introduced to Dan service department manager and Nick service department adviser. New the other manager for over 25 years. Dealerships were done. Was introduced to Dan service department manager and Nick service department adviser. New the other manager for over 25 years. Dealerships were sold off this is the end result. They were professional, polite, pleasant to work with and I have no reason to go elsewhere. More
by D
Employees Worked With
Dan And Ick in service department
November 10, 2020
This is the last time I will come here for service. Every time it is messed up from incompetent service writers to half hazard mechanics. I will never by another vehicle here either. time it is messed up from incompetent service writers to half hazard mechanics. I will never by another vehicle here either. More
by refurtney
Employees Worked With
Don Beckler
October 23, 2020
I was at Ford city service yesterday to complete in issue that was covered by my extended warranty my service writer and I dealt with Nick made sure that all the issues involving this warranty repair were ta that was covered by my extended warranty my service writer and I dealt with Nick made sure that all the issues involving this warranty repair were taken care of in a very professional way the service department is under new management I was very impressed with the way the new management handled my experience More
by Tml 5333
Employees Worked With
Nick
October 20, 2020
We are done taking our car to Champaign Ford City. We purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our second set of tires from them because they would not rotate the previous set of tires since they were not purchased there. When we picked the car up after over $1000 of new tires, the did not even wash the marks off the new tires. When we called to complain, they said if we could bring it back, they would take care of that. Fast forward to yesterday when I took it in for an oil change, inspection, and tire rotation. The gentleman who checked me in was a bit rude because I did not make an appointment. All the previous times I tried to make an appointment I was told service was on a first come first serviced basis. Then about an hour later they handed me a colorful report and everything was in the green. Surprising to me, as the last time it was there for an oil change, the brakes were in the yellow. With over 77,000 miles on the car and the brakes are original we expected them to mention the brakes. The car was not vacuumed and they claim that they can no longer wash it because it is a convertible. Another lack of service is they did not reset the oil/service light. When I checked it said 18% which it typically says 100% after an oil change. Thanks, but no thanks Champaign Ford City. We are done with you! More
by facarpenter
Employees Worked With
Don Beckler, John Hines, CJ Bailey, Nick Buhr
