Champaign Ford City

Just what we were looking for. free tank of gas & free oil change wow! This was a used vehicle. Salesman was not pushy & greatly knowledgeable. He was like dealing with a friend tha free tank of gas & free oil change wow! This was a used vehicle. Salesman was not pushy & greatly knowledgeable. He was like dealing with a friend thanks Gayle. More

Did not thoroughly look my vehicle over and find the problems that I was talking about problems that I was talking about More

The actual service itself was awesome! However, getting thru on their phone system to even get scheduled for the appt was a nightmare. I was on hold for over 25 minutes. They also aren’t o However, getting thru on their phone system to even get scheduled for the appt was a nightmare. I was on hold for over 25 minutes. They also aren’t open on Saturdays anymore so that is disappointing. Last time, I tried to schedule online and that apparently didn’t go thru on their system and they didn’t even have me registered as needing an appt so that’s why I tried the phone system this time. More

Great experience. From the moment I called to check availability of vehicle till the time we walked out the door our salesman Brandon treated us like gold. One of the From the moment I called to check availability of vehicle till the time we walked out the door our salesman Brandon treated us like gold. One of the easiest vehicle purchases we have ever made. More

I am very pleased with ford city. the buying experience was the easiest I've ever had Thanks to Brandon Davis and everyone in the sales Department. the buying experience was the easiest I've ever had Thanks to Brandon Davis and everyone in the sales Department. More

Chuck Collins what a great salesman my experience was very good. I have bought 17 car from him in the last 8 years very good. I have bought 17 car from him in the last 8 years More

Everyone was very easy to work with, the sales transit action went smoothly. Enjoyed working with Ian, our sales person. action went smoothly. Enjoyed working with Ian, our sales person. More

Service department is the worst. Their communication is couldn’t be worse. They had my truck almost 6 months for a warranty issue that the technician caused on a previous visit . Wit Their communication is couldn’t be worse. They had my truck almost 6 months for a warranty issue that the technician caused on a previous visit . Within the first 1000 miles it left me stranded. Also when I got it back wires were left hanging and they put multiple scratches in the paint. I was told it would cost about $170 for a part not under warranty but was charged $2200. CP4 failure within 1000 miles I took a picture of the CP4 uncovered all summer, I was told not to worry I was getting a new CP4 but the old one was reinstalled. If you buy something from them you better pray you don’t need service they always have a 3 week wait. It must not be a great place to work the staff turnover is pretty high. If you deal with ford city Champaign all I can say is good luck. More

Service department is very poor. I phoned to schedule a recall for my car. The person who picked up said he was transferring my call to Jose. After over 10 minutes on hold the call w I phoned to schedule a recall for my car. The person who picked up said he was transferring my call to Jose. After over 10 minutes on hold the call was picked up. The tech tried to put me on hold again and when I started to complain I was told "if you don't like it take your business elsewhere" then was hung up on. I will indeed take my business elsewhere More

Truck was supposed to be done 2 days ago. Service department won’t answer phone or return messages! Extremely frustrating Service department won’t answer phone or return messages! Extremely frustrating More