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Champaign Ford City

Champaign, IL

Overview
Reviews
Vehicles
4.7
480 Reviews
Call Dealership (217) 352-0462

701 W Marketview Dr

Champaign, IL

61822

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Showing 480 reviews

July 18, 2023

Great service and had a fast turnaround. Also got a car wash. I highly recommend them for all your service needs. More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javi
Report | Print
Jul 18, 2023 -

Champaign Ford City responded

Thank you for your rating and feedback, Jeff. We hope you have a great week!

June 26, 2023

First time using their service and had a great experience. They addressed all my concerns, and in a timely manner. More

by Danis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 26, 2023 -

Champaign Ford City responded

Danis - thanks so much for your review. If you ever have further questions, please don't hesitate to reach out! We're happy to help!

June 22, 2023

They have great service work fast and dependable. Everyone is friendly and helpful! We would definitely recommend them! More

by Karen.quiram
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dean Carlson
Report | Print
Jun 22, 2023 -

Champaign Ford City responded

Thank you for your feedback, Karen! We appreciate your kind words and recommendation. It's great to hear that our service is fast, dependable, and that our team is friendly and helpful. We value your business and look forward to working with you in the future. Safe travels!

June 22, 2023

Please review the invoice for my visit and see what's wrong with it. Thank you! More

by jespese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
Report | Print
Jun 22, 2023 -

Champaign Ford City responded

Could you please email fordsocialmedia@fordcityusa.com with your name, contact info and what the issue is? We're happy to try and help but we need to know whose invoice we're looking for and how to contact you. Thank you!

Jun 22, 2023 -

jespese responded

You have my name and e-mail and contact info. Appointment was Tuesday June 20, look it up and figure it out.

Jun 22, 2023 -

Champaign Ford City responded

What shows on our end in this review platform is just "jespese." If you'd like assistance please email the requested information. You're also welcome to contact the Service Manager, Pat, directly at 217-352-0462. Thank you.

Jun 22, 2023 -

jespese responded

james spese jespese@hotmail.com 217-649-5907 Please contact Pat & have her review. Nothing is wrong other than the lack of knowledge of 2 young inexperience service techs not recognizing the cost of my service ever after I mentioned to them. Just trying to help them learn and keep Ford from losing money. BTW - the mechanic who did the work was great, very knowledgeable and answered all my questions and concerned. He needs to be commented!

June 21, 2023

Service staff were very courteous and respectful of my time on my visit for an oil change. The service person checked the engine air filter and checked with me if I would like it replaced because it was More

by Ruth
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
543 technician
Report | Print
Jun 22, 2023 -

Champaign Ford City responded

Thank you for your 5-star review, Ruth! We're delighted to hear that our service staff provided courteous and respectful service during your oil change visit. It's great to know that our service person went the extra mile by checking the engine air filter and consulting with you before replacing it. We appreciate your feedback and your trust in our expertise. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future.

June 18, 2023

One thing I despise about buying a car is the time it takes. We went in prepared and they didn't try to talk us into stuff we didn't need/want. The sales person, Brandon, was honest & efficient. We could More

by mjgoett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davis, Mr Button
Report | Print
June 15, 2023

We had major repairs on our 2017 Ford Escape. Bradley kept us updated on the progress and so far are pleased with the outcome. Also, a “Thank You” to Ford for helping with the repair cost. More

by Steve Lemmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
Report | Print
Jun 15, 2023 -

Champaign Ford City responded

This is great to hear, Steve. Thank you so much for taking the time to send in this awesome feedback. Safe travels!

June 12, 2023

We are pleased with the purchase of our SUV. They were very courteous and helpful. We they were recommended by Henry Butler. More

by mcvayj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Butler, Bill Green and Jim Button
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Jun 13, 2023 -

Champaign Ford City responded

Every day we strive to be excellent and feedback like yours is always the goal. Thank you for taking the time out of your busy day to let us know how we did. We hope you have a wonderful day!

June 08, 2023

I always receive a fair deal followed by excellent service. It is easy to schedule appointments and to arrange a shuttle for drop off and pick up. I always get friendly, helpful service. More

by Dean Cavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jave
Report | Print
Jun 08, 2023 -

Champaign Ford City responded

Every day we strive to be excellent and feedback like yours is always the goal. Thank you, Dean, for taking the time out of your busy day to let us know how we did. We hope you have a wonderful day!

May 02, 2023

All went well with Todd, great in customer service response. Truck is very nice and is what it said it would be!! More

by jlbc11
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TODD
Report | Print
May 02, 2023 -

Champaign Ford City responded

Thank you for taking the time to leave us your response to Todd's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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