Champaign Ford City

The staff at Ford City were great to work with. Brenda was my first contact and did a great job helping me select the F150 that was best for me. Jim (sales manager) gave me a very good price for my trade was my first contact and did a great job helping me select the F150 that was best for me. Jim (sales manager) gave me a very good price for my trade and searched for a couple of days to find me the exact F150 I wanted. Kathleen made the financing part easy and was very willing to get me the best deal possible. Job well done to the sales staff at Ford City of Champaign. More

Brenda Pembor and Kathy Troy were an excellent help as always. Brenda went the extra mile to find us the truck we wanted and had it brought to the dealership immediately. The truck was ready when promis always. Brenda went the extra mile to find us the truck we wanted and had it brought to the dealership immediately. The truck was ready when promised and delivery went very smoothly with Kathy having all the paper work ready. She was extemely knowledgable about the financing, warranties and everything we needed. More

first off ijust want to say thank you to everyone who helped my stranded daughter.she in school in champaign and we live 3 hours north near wisconsin border.she needed to get home for some minor surgery helped my stranded daughter.she in school in champaign and we live 3 hours north near wisconsin border.she needed to get home for some minor surgery afer her classes went to car started it heard a noise and could not turn her steering wheel. she ran to class we called a tow truck and they took her 2007 ford fusion to your dealership.you fixed while she was in class and had it ready for her drive home. again thank you for your kind service and very fair price More

The sales person, Brenda Pembro has sold us our last 5 or 6 vehicles and she is very knowledgeable and friendly. Brenda spent a lot of hours looking for just the right truck for us. We told her want we wante 6 vehicles and she is very knowledgeable and friendly. Brenda spent a lot of hours looking for just the right truck for us. We told her want we wanted and she was able to find exactly what we wanted. The finance person, Kathleen Troy is very excellant and efficient. Kathleen is so knowledgeable about everything and made the procedures almost painless. All of the employees at Ford City in Champaign, Illinois are friendly and helpful. We are always treated with respect. They are always have been able to fix any of our concerns in a professional manner and in the time quoted. More

Very friendly, made a great deal on my trade.It's the first Ford product I've purchased in the last 24 years. I guess it's good to be back!! Highly recommend!!!! first Ford product I've purchased in the last 24 years. I guess it's good to be back!! Highly recommend!!!! More

I have bought two vehicles in the last year, one Ford one Lincoln, and will continue to buy Ford or Lincoln at this dealer. They are very professional with a hugh personal touch! Love them! Dan and Kathy Lincoln, and will continue to buy Ford or Lincoln at this dealer. They are very professional with a hugh personal touch! Love them! Dan and Kathy are the best! More

WOW, WHAT AN AMAZING DEALERSHIP, TOP NOTCH, NO PRESSURE, PROFESSIONAL, AND SO VERY EASY TO WORK WITH, I SEARCHED FOR A TRUCK IN MY AREA FOR OVER A MONTH AND FOUND NOTHING BUT OVER-PRICED, HIGH MILE TRUCKS, PROFESSIONAL, AND SO VERY EASY TO WORK WITH, I SEARCHED FOR A TRUCK IN MY AREA FOR OVER A MONTH AND FOUND NOTHING BUT OVER-PRICED, HIGH MILE TRUCKS, AND WAS SO TIRED OF GETTING CALLS FROM DEALERS OFFERING TRUCKS NOT EVEN CLOSE TO WHAT I WAS ASKING ABOUT,,,,, I THEN DECIDED TO MAKE THE 45 MIN DRIVE OVER TO CHAMPAIGN AND WOW, FOUND THE TRUCK, PRICE, AND LOW MILES, ALL HERE AT FORD CITY,,, AND TO TOP IT ALL OFF,, ADRIAN GAUNA, THIS FRIENDLY GUY SHOULD BE SALESMEN OF THE YEAR,, THANKS AGAIN FOR GOING ALL OUT FOR ME. YOU DONT GET THAT KIND OF SERVICE HERE IN SPRINGFIELD, YOU ALL SHOULD BE SO VERY GREATFUL TO WORK IN SUCH AN AMAZING ATMOSPHERE. I ALMOST DIDNT WANT TO LEAVE AFTER ALL WAS DONE, I COULD HAVE SAT AROUND TALKING TO ADRAIN ABOUT FISHING ALL DAY,I FELT AT EASY AND AT HOME HERE. I CANT THANK YOU ALL ENOUGH. BUT THANKS AGAIN ANYWAY,,,,,,,, I HAVE TOLD HALF OF SPRINGFIELD ABOUT FORD CITY. ITS WORTH THE TRIP JOHN R More

In my many experiences with car dealers over the years, I have never had a better experience. The sales consultant, Kip Malinowski, was very knowledgeable and very friendly without being high pressure. He s have never had a better experience. The sales consultant, Kip Malinowski, was very knowledgeable and very friendly without being high pressure. He seemed to actually want to give us the best deal he could. For the first time, I felt that, despite my limited negotiating skills, I was not being "taken." Kathleen Troy did an excellent job clarifying the mystifying papers required. She was efficient and friendly, truly smiling at us the whole time, even though (because we had not planned on actually buying a car that day) we kept her almost two hours past closing time. Kip, also kept that late, never stopped smiling either. And the whole time their care for us and smiles seemed to be genuine, unlike the plastic smiles of some other car dealers I have encountered. The customer service after buying the car is also excellent, from providing rides both ways when having service, offering soft drinks, coffee, and popcorn, and telling us that if we came in on Saturday, there are donuts, too. When my wife is ready to buy a new car, this is the first place she will look, too. More

Bought a new 2012 Ford Escape. Everyone was friendly and easy to work with. The whole transaction was smooth with no hassles from the time we entered till the time we drove the car away. easy to work with. The whole transaction was smooth with no hassles from the time we entered till the time we drove the car away. More

Adrian was not pushy, he was very imformative,knowledgeable,about the vehicle we were asking about. After the purchase he went through the operaton of the vehicle and offered for us imformative,knowledgeable,about the vehicle we were asking about. After the purchase he went through the operaton of the vehicle and offered for us to return if we had an issues with the Truck operaton etc. He showed us around the service department and showed us what we will need to do when we visit for oilchanges etc. We would definitely feel comfortable working with him again in the future. We do own a business and will be in the market to upgrade one of our delivery vans in the near future. Kathleen Troy - the finanace manager - I think she could perform her portion of this job in her sleep. She knows her job very well, but she makes it personable and makes the customer feel very comfortable. She had some good ideas on ways to use the rebates to our advantage and constructed the financing to our needs. She was calling me first thing Monday morning to schedule my vehicle for the environmental package,bed liner and roll type bed cover. Both of these people deserve a big pat on the back for a job well done and we look forward to dealing with all of you in the future. Thanks Rich and Fran Coyne More