Champaign Ford City

WOW, WHAT AN AMAZING DEALERSHIP, TOP NOTCH, NO PRESSURE, PROFESSIONAL, AND SO VERY EASY TO WORK WITH, I SEARCHED FOR A TRUCK IN MY AREA FOR OVER A MONTH AND FOUND NOTHING BUT OVER-PRICED, HIGH MILE TRUCKS, PROFESSIONAL, AND SO VERY EASY TO WORK WITH, I SEARCHED FOR A TRUCK IN MY AREA FOR OVER A MONTH AND FOUND NOTHING BUT OVER-PRICED, HIGH MILE TRUCKS, AND WAS SO TIRED OF GETTING CALLS FROM DEALERS OFFERING TRUCKS NOT EVEN CLOSE TO WHAT I WAS ASKING ABOUT,,,,, I THEN DECIDED TO MAKE THE 45 MIN DRIVE OVER TO CHAMPAIGN AND WOW, FOUND THE TRUCK, PRICE, AND LOW MILES, ALL HERE AT FORD CITY,,, AND TO TOP IT ALL OFF,, ADRIAN GAUNA, THIS FRIENDLY GUY SHOULD BE SALESMEN OF THE YEAR,, THANKS AGAIN FOR GOING ALL OUT FOR ME. YOU DONT GET THAT KIND OF SERVICE HERE IN SPRINGFIELD, YOU ALL SHOULD BE SO VERY GREATFUL TO WORK IN SUCH AN AMAZING ATMOSPHERE. I ALMOST DIDNT WANT TO LEAVE AFTER ALL WAS DONE, I COULD HAVE SAT AROUND TALKING TO ADRAIN ABOUT FISHING ALL DAY,I FELT AT EASY AND AT HOME HERE. I CANT THANK YOU ALL ENOUGH. BUT THANKS AGAIN ANYWAY,,,,,,,, I HAVE TOLD HALF OF SPRINGFIELD ABOUT FORD CITY. ITS WORTH THE TRIP JOHN R More

In my many experiences with car dealers over the years, I have never had a better experience. The sales consultant, Kip Malinowski, was very knowledgeable and very friendly without being high pressure. He s have never had a better experience. The sales consultant, Kip Malinowski, was very knowledgeable and very friendly without being high pressure. He seemed to actually want to give us the best deal he could. For the first time, I felt that, despite my limited negotiating skills, I was not being "taken." Kathleen Troy did an excellent job clarifying the mystifying papers required. She was efficient and friendly, truly smiling at us the whole time, even though (because we had not planned on actually buying a car that day) we kept her almost two hours past closing time. Kip, also kept that late, never stopped smiling either. And the whole time their care for us and smiles seemed to be genuine, unlike the plastic smiles of some other car dealers I have encountered. The customer service after buying the car is also excellent, from providing rides both ways when having service, offering soft drinks, coffee, and popcorn, and telling us that if we came in on Saturday, there are donuts, too. When my wife is ready to buy a new car, this is the first place she will look, too. More

Bought a new 2012 Ford Escape. Everyone was friendly and easy to work with. The whole transaction was smooth with no hassles from the time we entered till the time we drove the car away. easy to work with. The whole transaction was smooth with no hassles from the time we entered till the time we drove the car away. More

Adrian was not pushy, he was very imformative,knowledgeable,about the vehicle we were asking about. After the purchase he went through the operaton of the vehicle and offered for us imformative,knowledgeable,about the vehicle we were asking about. After the purchase he went through the operaton of the vehicle and offered for us to return if we had an issues with the Truck operaton etc. He showed us around the service department and showed us what we will need to do when we visit for oilchanges etc. We would definitely feel comfortable working with him again in the future. We do own a business and will be in the market to upgrade one of our delivery vans in the near future. Kathleen Troy - the finanace manager - I think she could perform her portion of this job in her sleep. She knows her job very well, but she makes it personable and makes the customer feel very comfortable. She had some good ideas on ways to use the rebates to our advantage and constructed the financing to our needs. She was calling me first thing Monday morning to schedule my vehicle for the environmental package,bed liner and roll type bed cover. Both of these people deserve a big pat on the back for a job well done and we look forward to dealing with all of you in the future. Thanks Rich and Fran Coyne More

Excellent customer service from sales rep. Service department was a little slow, but dealership provided me wiht a "loaner" car so I was not inconvenienced. department was a little slow, but dealership provided me wiht a "loaner" car so I was not inconvenienced. More

I just wanted everyone to know of the experience i had while traveling out of town, I was on my way to Indiana and my vehicle was giving me some issues, it broke down in the town of Champaign Illinois, I while traveling out of town, I was on my way to Indiana and my vehicle was giving me some issues, it broke down in the town of Champaign Illinois, I looked up the closet Ford dealer and gave them a call, I was greeted on the phone by the nicest voice, i explained my problem and she transferred me to service, I spoke to Mark and told him i was broke down, he assured me that all would be fine, he even arranged to have me towed in!!!. The tow company arrived and he was professional, when i got to the dealership i was greeted by the service advisor who quickly got my vehicle in, after only 20 mins i was told my vehicles battery and alternator would need to be replaced, I had to get to Indiana and Mark promptly called a rental car for me. The following day i returned from my meeting, I did not have to take the car back, your company had the rental company pick it up, after i payed for the service i recieved, i noticed Mark running out to my vehicle, he stopped me and informed me i had been charged for the alternator core, so i went back in and was refunded that amount, I found this to be very honest, this shows me that your dealership is Trustworthy, reliable and went out of the way for me... I commend your dealership and will stop by everytime iam in the area.. Thank you Ford City, and keep up the Fantastic work.... More

Our experience with Ford City was outstanding! We cannot get over how easy and enjoyable the whole process was from start to finish. Bill and Todd were excellent! They were both professional yet personable get over how easy and enjoyable the whole process was from start to finish. Bill and Todd were excellent! They were both professional yet personable and made our car buying experience stress free and a lot of fun. They were both very responsive through e-mail and were thorough answering our questions and explaining all of the features of the car before we left the lot. Scott Miller in the financing department was outstanding also, he explained everything in a clear, concise, and expedient manner. We will definitely be buying our next vehicle from Ford City and referring all of our friends and family! More

I HAVE BOUGHT A LOT OF NEW CARS & TRUCKS IN MY LIFETIME. STARTING WITH ADRIAN, TODD, MARK, AND LAST BUT NOT LEAST KATHLEEN WERE ALL GREAT TO WORK WITH AND VERY FRIENDLY. THEY WERE THE TOP GROUP T LIFETIME. STARTING WITH ADRIAN, TODD, MARK, AND LAST BUT NOT LEAST KATHLEEN WERE ALL GREAT TO WORK WITH AND VERY FRIENDLY. THEY WERE THE TOP GROUP THAT I HAVE EVER WORKED WITH AND MADE BUYING A CAR A PLEASANT EXPERIENCE. THEY WERE GREAT. LEE KENNEY More

I had recently moved from another state and was referred to this dealership by a friend. I was hoping to find a dealer and salesman I could trust. I wanted to be able to rely on their expertise in models to this dealership by a friend. I was hoping to find a dealer and salesman I could trust. I wanted to be able to rely on their expertise in models and reliability of the cars they sell. I visited the dealership with a list of the type of car and features I needed. I met Bill Green, who put me at ease immediately by being responsive to my list. We looked at my list together. He asked appropriate questions and made some additional recommendations. We went to the lot together and he showed me several cars that met my requirements. We sat in each one as he reviewed the particular features of that car. Every car had all of the features I wanted and also some additional features I might find useful. We took each car out for a test drive with Bill answering all questions and pointing out the particular features of each car. After the test drives, he went back to his office and left the cars open for me to explore on my own. I wrote down a list of questions about each car and returned to his office. As we talked about the cars, I realized that it would be helpful to have the "sticker" sheet to take with me to use in comparing the cars. Bill went out to the cars, took the sticker sheet off of each one and photocopied them for me. He also made sure I had the warranty information on each car. He continued to encourage and answer all my questions. I think he must have spent at least 3 hours with me. The entire time he was gracious and accommodating. I left with plenty of information to consider. My intention was to make a decision and return to buy a car. I became wrapped up in other changes related to my move. Bill called me to ask if I had any questions and to let me know he would be there to help when I was ready to make a decision. It was at least a month before I contacted him again. I made an appointment with him to decide on the car to buy. When I arrived, I told him which cars I was interested in looking at again. I took each car out for a lengthy drive by myself. It helped to become much more aware of the particular features of the cars. I made a decision, we agreed on a reduced price and the paperwork was completed. I wanted the title to be in two names and arrangements were made to meet later in the week to complete the paperwork for the sale. Everyone I encountered during this entire process was friendly, happily answered all my questions and made suggestions that made buying the car much easier for me. Kathleen Troy was also exceptionally informative in helping me complete the paperwork. Everyone I encountered at the Ford City dealership was knowledgeable, helpful, polite and accommodating. I plan to return for service on my car feeling confident that the service department will be just as competent as Bill and Kathleen. If I need to buy another car, I will definitely return to Ford City and Bill Green More

I had an awesome experience at Ford city. I had been searching for a used car for a month or so and I finally found the perfect car for me on their web site. I went in to test drive it and everything wa searching for a used car for a month or so and I finally found the perfect car for me on their web site. I went in to test drive it and everything was great! They worked hard to get me a loan that fit my budget and fast! Thank you Ford City! More