Champaign Ford City
Champaign, IL
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I HAVE BOUGHT A LOT OF NEW CARS & TRUCKS IN MY LIFETIME. STARTING WITH ADRIAN, TODD, MARK, AND LAST BUT NOT LEAST KATHLEEN WERE ALL GREAT TO WORK WITH AND VERY FRIENDLY. THEY WERE THE TOP GROUP T LIFETIME. STARTING WITH ADRIAN, TODD, MARK, AND LAST BUT NOT LEAST KATHLEEN WERE ALL GREAT TO WORK WITH AND VERY FRIENDLY. THEY WERE THE TOP GROUP THAT I HAVE EVER WORKED WITH AND MADE BUYING A CAR A PLEASANT EXPERIENCE. THEY WERE GREAT. LEE KENNEY More
I had recently moved from another state and was referred to this dealership by a friend. I was hoping to find a dealer and salesman I could trust. I wanted to be able to rely on their expertise in models to this dealership by a friend. I was hoping to find a dealer and salesman I could trust. I wanted to be able to rely on their expertise in models and reliability of the cars they sell. I visited the dealership with a list of the type of car and features I needed. I met Bill Green, who put me at ease immediately by being responsive to my list. We looked at my list together. He asked appropriate questions and made some additional recommendations. We went to the lot together and he showed me several cars that met my requirements. We sat in each one as he reviewed the particular features of that car. Every car had all of the features I wanted and also some additional features I might find useful. We took each car out for a test drive with Bill answering all questions and pointing out the particular features of each car. After the test drives, he went back to his office and left the cars open for me to explore on my own. I wrote down a list of questions about each car and returned to his office. As we talked about the cars, I realized that it would be helpful to have the "sticker" sheet to take with me to use in comparing the cars. Bill went out to the cars, took the sticker sheet off of each one and photocopied them for me. He also made sure I had the warranty information on each car. He continued to encourage and answer all my questions. I think he must have spent at least 3 hours with me. The entire time he was gracious and accommodating. I left with plenty of information to consider. My intention was to make a decision and return to buy a car. I became wrapped up in other changes related to my move. Bill called me to ask if I had any questions and to let me know he would be there to help when I was ready to make a decision. It was at least a month before I contacted him again. I made an appointment with him to decide on the car to buy. When I arrived, I told him which cars I was interested in looking at again. I took each car out for a lengthy drive by myself. It helped to become much more aware of the particular features of the cars. I made a decision, we agreed on a reduced price and the paperwork was completed. I wanted the title to be in two names and arrangements were made to meet later in the week to complete the paperwork for the sale. Everyone I encountered during this entire process was friendly, happily answered all my questions and made suggestions that made buying the car much easier for me. Kathleen Troy was also exceptionally informative in helping me complete the paperwork. Everyone I encountered at the Ford City dealership was knowledgeable, helpful, polite and accommodating. I plan to return for service on my car feeling confident that the service department will be just as competent as Bill and Kathleen. If I need to buy another car, I will definitely return to Ford City and Bill Green More
I had an awesome experience at Ford city. I had been searching for a used car for a month or so and I finally found the perfect car for me on their web site. I went in to test drive it and everything wa searching for a used car for a month or so and I finally found the perfect car for me on their web site. I went in to test drive it and everything was great! They worked hard to get me a loan that fit my budget and fast! Thank you Ford City! More
My husband and I had been trying to find a 2012 mustang convertible for over a month. We walked into Ford City, Met Jonas Venable, and had a car in 10 minutes. We are so excited to be driving the new red/b convertible for over a month. We walked into Ford City, Met Jonas Venable, and had a car in 10 minutes. We are so excited to be driving the new red/black Convertible Mustang Premium. Thank You Ford City. More
Matt is a great sales person. He goes far beyond what is expected as a car sales person to get you what you want in an automobile. He is very down to earth and easy to deal with. Scott Miller, Buiness Manag expected as a car sales person to get you what you want in an automobile. He is very down to earth and easy to deal with. Scott Miller, Buiness Manager and Scott Jordan, Sales Manager was very easy to deal with also. The process of buying my car was go smooth and I have never had that in a dealership anywhere. If you are looking to purchase I would recomend Matt Russell and the Ford City Team any day of the year they are awesome. More
My second car purchased with Matt. Very easy to work with, does not pressure you into a purchase. He listens to your needs and does a great job finding a vehicle to fit your needs. The dealership is gre with, does not pressure you into a purchase. He listens to your needs and does a great job finding a vehicle to fit your needs. The dealership is great they make you feel welcome and provide top quality service, work is done on time and at a reasonable rate. Great experience. More
Jonas and Kathleen were absolutely amazing! Jonas helped me find exactly what I was looking for. The model of the car, the color, all the extras, and most important it was withing my price range. When it ca me find exactly what I was looking for. The model of the car, the color, all the extras, and most important it was withing my price range. When it came to financing Kathleen was very helpful, she answered all my questions and managed to get me a great deal on the financing. They were both very knowledgeable when it came to the products they were offering. More
Matt and the Ford City team went above and beyond to provide a quality experience! Matt worked with me to keep the purchase within my budget, including taxes and dealer doc. fees. I purchased the ve provide a quality experience! Matt worked with me to keep the purchase within my budget, including taxes and dealer doc. fees. I purchased the vehicle from out of state and the team emailed all the info and phoned often to ensure I had what I needed. Matt even picked me up at the train station in my truck! The whole team stayed beyond "normal" business hours to enable me to test drive and do a thorough inspection. After all of that, Matt demonstrated the spare tire operation and set me up for the long drive home with a full tank of gas and new windshield wiper blades. After the sale, they checked to make sure I made it back to my home state and was still satisfied with the performance of the truck. I highly recommend Matt Russel and the Ford City team for your new or used vehicle purchase. More
Bought a Flex from Ford City on the supplier pricing program. Got a fair price for my trade. Salesperson was knowledgable about the how to use all the toys on the car. Loan department found me a lower program. Got a fair price for my trade. Salesperson was knowledgable about the how to use all the toys on the car. Loan department found me a lower rate than I could get from my bank. I like all of the free services that I get with the car (oil changes, Owner service program, and tires program.) I have bought from their other stores and had good service and I am sure that I will get the same here. More