Champaign Ford City

We took our 2012 Expedition King Ranch in for its third oil change. The first two times we had great service and had the oil changed with full synthetic Valvoline. This third time we went in for the usua oil change. The first two times we had great service and had the oil changed with full synthetic Valvoline. This third time we went in for the usual, requested full synthetic Valvoline oil, filter, and tire rotation. That evening my wife and I were reviewing the invoice and noticed they used synthetic blend. After digging in further, I noticed they charged us for 6 quarts of oil. We reviewed the owner's manual to confirm that they should have replaced the oil with 7 quarts. The Ford City dealership used the wrong oil, the wrong quantity and to top it off, the broke the drivers seat frame. Not only have they wasted our time they acted initially like it was our fault. Ford City lost our business when they compromised their integrity. More

Only thing to say is if the service goes over the expected time, call the customer to let them know its not ready and have an estimated time. expected time, call the customer to let them know its not ready and have an estimated time. More

I had taken my Explorer to a closer dealer for warrenty work that were unable to do. I called Kathleen at Ford City and in less than a day, they had everything approved and a loaner . car arranged for. The work that were unable to do. I called Kathleen at Ford City and in less than a day, they had everything approved and a loaner . car arranged for. The work was done within the time promised, done right,and the vehicle was cleaned inside and out and waiting for me when I picked it up. Matt is always very friendly and calls me by name when he sees me. More

I took my 2009 Ford Escape into Ford City today for an oil change. I had two previously unsatifactory experiences with oil changes prior to today. They changed my oil and did not tighten the filter proper oil change. I had two previously unsatifactory experiences with oil changes prior to today. They changed my oil and did not tighten the filter properly so my car leaked oil onto my garage floor and driveway. After the last experience I told them I would not be back. My service manager, Don, encouraged me to come back and he would personally make sure that everything was done correctly. So I stopped by to give them one last chance. I had enough points to get a free oil change today which was a nice perk. Don gave me a complimentary tire rotation to make up for my past trouble. My experience today was very good and helped to restore my confidence in the dealership. More

I would recommend Ford City. I needed several things fixed on my car and I was pleased with the customer service and how fast my repairs were completed. fixed on my car and I was pleased with the customer service and how fast my repairs were completed. More

I have purchased 3 cars from Worden-Martin/Ford City and My daughter has purchased 3 vehicles from them.. My husband has purchased 4 vehicles from them. Two of my close friends have purchased cars from the My daughter has purchased 3 vehicles from them.. My husband has purchased 4 vehicles from them. Two of my close friends have purchased cars from them. I highly recommend this dealership for great price, excellent quality of pre-owned vehicles and great service. I will never go anywhere else. Brenda Pembor is wonderful and honest to work with. Kathleen Troy is great to work with on financing and closings. I will always drive Ford product and will always buy my cars from Worden-Martin / Ford City in Champaign, IL. More

Have had both my Mustang and my Lincoln Town Car serviced here for a number of years. The service has always been done right and on time. Always explained what was needed and why. Provided transportation here for a number of years. The service has always been done right and on time. Always explained what was needed and why. Provided transportation when needed. Just an all around great dealership to work with. More

It was just a routine service appointment but everyone from Jeff to Cashiers to employee who brought me the keys to my car when it was finished - they were all very friendly, helpful and provided excellen from Jeff to Cashiers to employee who brought me the keys to my car when it was finished - they were all very friendly, helpful and provided excellent customer service. Jeff is always very good with scheduling my appointments when it's convenient for me. I appreciate their courtesy and friendliness. More

I was looking for a 2013 MKZ with the options I wanted, and Ford City happened to have exactly what I wanted. Also, even though I live in the Chicago area, I purchased a vehicle from Brenda in 2011 and re and Ford City happened to have exactly what I wanted. Also, even though I live in the Chicago area, I purchased a vehicle from Brenda in 2011 and really wanted to purchase my next vehicle from her. Without going into too many details, I want people to know that Brenda has always gone way above and beyond in assisting me and making things right. I've never dealt with a car salesperson as honest, conscientious, and helpful as Brenda. She's a joy to work. I really appreciated her assistance in 2011 when I had some significant issues that no other dealership was able to help with. Brenda did everything she could to try to help me, even though her doing so didn't necessarily mean she'd get a sale. She is one in a million. Also, Anthony sent me pictures of the 2013 MKZ I purchased in Brenda's absence, which was a big help. Kathleen Troy was a pleasure to work with as well. In fact, everyone at the dealership I came in contact with was extremely friendly and helpful. Ford City is an amazing dealership in my opinion; they know how to make you feel special and valued, unlike most Chicago-area dealerships. More

I've known Brenda Pembor for around 30 years but have never bought anything from her. When I became interested in a used F-150 last winter I called Brenda and told her what I was looking for and what I i never bought anything from her. When I became interested in a used F-150 last winter I called Brenda and told her what I was looking for and what I intended to spend. It took a while to find the right truck (I wasn't in any big hurry) but she got a beautiful, low mileage Lariat that she had sold new in 2004 in a trade and that was the only truck I looked at and bought it. Ford City detailed it (it was so clean it didn't need a lot) and it literally looks like a brand new truck even though it has 66,000 miles. Brenda knows Ford trucks like the back of her hand and can answer any question you could possibly have about one. Kathy Troy handled all the paper work and she was most competent. I don't think it took 15 minutes to finish everything including the plates transfer, title, etc. If only DMV were as competent as Kathy! More