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Champaign Ford City

Champaign, IL

Overview
Reviews
Vehicles
4.7
483 Reviews
Call Dealership (217) 352-0462

701 W Marketview Dr

Champaign, IL

61822

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Showing 483 reviews

January 15, 2024

It was a good experience. at Champaign City Ford with both the sale manager and sale consultant. More

by 128stuart.wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean Carlson, Sale Manager and Jason Webb, Sale Consultant
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Jan 16, 2024 -

Champaign Ford City responded

Thank you for your rating and feedback. We truly appreciate you taking the time out of your busy day to let us know how we did. Have a wonderful week and safe travels!

January 02, 2024

The courtesy and professionalism of the sales team are top notch. I definitely recommend Ford City for your next car purchase. More

by michaelallen7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noble
Report | Print
Jan 02, 2024 -

Champaign Ford City responded

Thank you for recommending us! We're delighted to hear our sales team's courtesy and professionalism left a lasting impression. Your endorsement means a lot, and we look forward to serving you or your referrals in the future. If you have any further needs or questions, feel free to reach out. Safe travels!

December 10, 2023

Friendly sales-Bill is really good Sales Mgr. Dean friendly too Very efficient they LISTEN to what you are really looking for and what you need Highly recommend More

by blanton_p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Dean
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Dec 12, 2023 -

Champaign Ford City responded

We appreciate your recommendation! It's fantastic to hear that our team's efficiency and attentive listening made your experience positive. Providing what you truly need is our priority. If you ever require further assistance, we'll be here for you. Thanks for choosing us!

November 23, 2023

Ford City has always given great service since I bought my car there. Of course you can't be perfect and we ran into an issue with service. Talked to Pat the service manager and she and the service center More

by jimmcgu1
Recommend Dealer
Yes
Employees Worked With
Pat
Report | Print
Nov 24, 2023 -

Champaign Ford City responded

Thank you so much for these kind words! We really appreciate you being a customer and taking the time to share your experience with us. Take care!

October 09, 2023

my wife found this tundra on facebook and i called jason told him i would be there sat. morning. i showed up and bought the truck More

by russt69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jason
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Oct 10, 2023 -

Champaign Ford City responded

Thank you for taking the time to let us know how we did! We really appreciate you being a customer and we're here for you anytime. Have a great day!

September 17, 2023

People are great to work with. Work was completed on time and vehicle was returned in great shape. More

by mill810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
julia
Report | Print
Sep 19, 2023 -

Champaign Ford City responded

Your rating and feedback mean a lot to us. Have an excellent week, and take good care!

September 15, 2023

They provided wonderful service in a very timely manner. I would recommend them for service. More

by Mvr0428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Sep 15, 2023 -

Champaign Ford City responded

Thank you for your kind words. We truly appreciate you taking the time out of your busy day to let us know how we did. Have a wonderful weekend!

August 31, 2023

I was disappointed this time on my visit. It seems I was forgotten about because of the amount of time it took. I had to go to the desk to check on the status. I arrive at my appointment time More

by cjjjwillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 31, 2023 -

Champaign Ford City responded

Thank you for your honest feedback, as we are always looking for ways to improve. We sincerely apologize for your frustration during your last visit. We dropped the ball on communicating with you. Our Service Manager, Pat, will address this with the service team so that they can learn from the mistakes that were made to ensure it doesn't happen again. If you have any questions or further issues, please don't hesitate to reach out to us. Hopefully we can earn your business back for the future.

August 31, 2023

Excellent service, flexible and knowledgeable staff! I had an emergency and didn’t have an appointment, the staff was friendly and helpful, solution-oriented! More

by Jcwaite9864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Decker
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Aug 31, 2023 -

Champaign Ford City responded

This is the best kind of review we can hope for. Thank you so much for taking the time to write this John, it's truly appreciated. Have a great day!

August 24, 2023

Had a really good experience with it from Tutwiler. He was polite. He was patient with me. He was a good sales person. More

by donnahellberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrem tutwiler
Report | Print
Aug 25, 2023 -

Champaign Ford City responded

Thank you for your rating and feedback, Donna. We truly appreciate you taking the time out of your day to let us know how we did. Have an awesome weekend!

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