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Champaign Ford City
Champaign, IL
470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 470 reviews
November 06, 2013
Matt and Derek were so great to deal with, very helpful, timely and professional!! I'd highly recommend them!! Also the drivers were so nice, they are always so friendly! timely and professional!! I'd highly recommend them!! Also the drivers were so nice, they are always so friendly! More
by newford123
Employees Worked With
Matt Odam and Derek Scroggins
Helpful October 25, 2013
To begin with, this repair was covered under my extended warranty so price was not an issue. I put up with a noise in my front end because I wasn't sure my warranty covered it. I finally made the call and K warranty so price was not an issue. I put up with a noise in my front end because I wasn't sure my warranty covered it. I finally made the call and Kathy said it was covered and bring it in. I scheduled the repair with Mark and he had Eric take a ride with me so as to demonstrate the noise. Eric and I went about 50 feet and he told me to take it back around and we'd get it on the lift. Turns out my front hubs on my HHR were bad. They had the parts and had the car fixed right after lunch. I'm impressed. To be honest, after I'd read the review about the woman with the problem with her Mustang door, I wasn't sure what to expect but now am happy with my repair. More
by jamaicagreg
Employees Worked With
mark, eric
September 12, 2013
When I purchased my Ford Edge, I also got the Three for Three package, and have never regretted it since. From the time I met the sales staff, all the way until now, I have NOT been disappointed. The sta Three package, and have never regretted it since. From the time I met the sales staff, all the way until now, I have NOT been disappointed. The staff is friendly, intelligent, and courteous. It took just over one hour yesterday to have an Oil change, tires rotated, and full inside and out wash done....and it was all covered on the 3 for 3. Love it! Special shout out to Derek Scroggins for keeping me up to date and informed on maintenance for my Edge. Over all, a great dealership, and and great Ford. Thanks! More
by troy8140
Employees Worked With
Derek Scroggins
August 16, 2013
My husband and I traded in our current car in for a new 2013 Ford Fusion and they gave us a great value for our trade in. The Salesman, Sales Managers and Finance Manager were all extremely nice and willin 2013 Ford Fusion and they gave us a great value for our trade in. The Salesman, Sales Managers and Finance Manager were all extremely nice and willing to work with us to get out what we wanted. I would definitely recommend this Delarship to anyone looking to buy a vehicle with a great value and great customer service. We will definietly continue to buy our vehicles from here and only here. More
by robschic
Employees Worked With
Adrian, Derek Poitivent, Todd Barrowman, Bryan
August 07, 2013
Ford City is always able to take our cars on short notice. The work is always finished on time and we never have repeat problems. Jeff is the service person we work with and he is always upbeat and notice. The work is always finished on time and we never have repeat problems. Jeff is the service person we work with and he is always upbeat and knowledgable. More
by joelcg
Employees Worked With
Jeff Vanbuskirk
July 24, 2013
I was greeted kindly at my arrival to have my Ford F-150 serviced. It needed and oil change and tire rotation. It was done in a very timely manner, and when it was finished they washed it as well free of ch serviced. It needed and oil change and tire rotation. It was done in a very timely manner, and when it was finished they washed it as well free of charge. One nice perk about buying a vehicle at Ford City is that you receive oil changes and tire rotations every 3,000 miles free of charge for 3 years. The service dept runs a report on your vehicle and will suggest what may need attention as the vehicle gets more mileage on it . More
by DLewis1956
Employees Worked With
Derrick
July 12, 2013
Took my truck in for a Oil Change and it's 15,000 mile service and as always Matt took great care of me and answered any questions I had. Very attentive to my needs and takes great care to make sure mile service and as always Matt took great care of me and answered any questions I had. Very attentive to my needs and takes great care to make sure I'm satisfied with all the work preformed on my vehicle! Highly recommended! More
by Augie_29usa
Employees Worked With
Matt Odum
July 08, 2013
Update: One day after this review was posted we got a Update: One day after this review was posted we got a call from Derek Scroggins and he said he had done some additional research and he was able to Update: One day after this review was posted we got a call from Derek Scroggins and he said he had done some additional research and he was able to find a way to get the truck repainted. They would pay for the cab to be redone and then we can pay for the liner to be installed in the bed. We got quotes and they approved the payment. Our truck was scheduled to begin being painted yesterday and there was a bit of a mixup in getting the PO to the painter - but they finally got it there. We should get our truck back tomorrow and I will update everyone then. ----- We bought a brand new Ford F150 and paid $500 for additional clear coating to protect the vehicle. Now less than 4 years later - the paint is peeling. The company is not compensating in any way for the failure of the coating or the factory paint. They say they only warranty the paint for 3 years. How convenient it fails at 3 1/2 years. This is a work truck to represent my company. I had company logos applied to the vehicle (note: the paint is not peeling where the logo was applied so failure is not a result of the logo process). Now this is going to be a poor representation of my organization when I pull up to a customer site. While the engine is a good engine (less than 30000 miles) I will never buy another Ford vehicle if this is how Ford stands behind its product and if this is how Champaign Ford City stands behind its clear coating. More
by SLBradley
Employees Worked With
Derek Scroggins
July 04, 2013
I have always received great service at Champaign Ford City. I have a Ford Transit that I use for service calls and my service rep. Matt Odom is always very good at getting me scheduled in when needed, an City. I have a Ford Transit that I use for service calls and my service rep. Matt Odom is always very good at getting me scheduled in when needed, and getting my service vehicle back on the road as quickly as possible More
by dmhasty
Employees Worked With
Matt Odom
