Champaign Ford City

The sales persons I worked with were great. I made The sales persons I worked with were great. I made some assumptions when I bought the 2012 Ford F 150. We found a nail in the tire, which they The sales persons I worked with were great. I made some assumptions when I bought the 2012 Ford F 150. We found a nail in the tire, which they said they would fix. They did fix it, but before we got home, the tire pressure light was on. I'm not sure if it was the same tire or not. I made the assumption, that before they sent the vehicle home with us, a general check would be done on the vehicle and that the check would include checking air pressure in the tires and adding air if needed. That was disappointing. My next assumption was also in regard to what should have been done to prep the vehicle. I assumed that it would have fresh oil and filter. However, after we drove off the lot, I noticed that the oil change sticker showed a date/mileage time frame that was long expired. The truck is not under warranty, and it was made clear to me by the person at the dealership who did the financing that anything that happened or I noticed after I drove off the lot was my responsibility. This was presented in an unpleasant way. The lesson for me is to remember to ask for everything in advance, even those things that I just assume a good dealership would do automatically. More

From the moment of arrival until we departed, my wife and I were treated with courtesy and respect. Thank You for your help! Edwin Holzhauer I were treated with courtesy and respect. Thank You for your help! Edwin Holzhauer More

First time at this dealer an experienced great service. They were fast and efficient. Very friendly. I will definitely use them over and over. Thanks. They were fast and efficient. Very friendly. I will definitely use them over and over. Thanks. More

Completed a factory recall and oil change inspection in under estimated time. New facilities are outstanding in location and convenience. I appreciate the courtesy and the added mile every one in your faci under estimated time. New facilities are outstanding in location and convenience. I appreciate the courtesy and the added mile every one in your facility has shown me from the time I purchased my Town Car there a couple of years ago. I also appreciate the car wash after service. I would make you guys my major service except you are 30 miles out of the way for me. Most of my business is in the Decatur area and I live in Cisco so it is a sixty mile round trip out of the way for me to use. you. More

We were pleased with the price and timeliness of the service. We will return again in the future! We like the new facility, too, and information we received on new tires. service. We will return again in the future! We like the new facility, too, and information we received on new tires. More

I came to the dealership service department to get a repair for the second time. I was not greeted until another customer came in. When she did all 3 servicemen were eager to greet her. After dealing wi repair for the second time. I was not greeted until another customer came in. When she did all 3 servicemen were eager to greet her. After dealing with her one gentleman then asked to help me. I was standing in front of Matts desk the entire time because he is my serviceman. He xxx not in the phone or anything . I had called the day before and spoke with him to tell him what was going on with my car. He took my information to call when it was ready but never even called me... After serval attempts to get I touch with him to check on my car another serviceman told me it was ready. I was not please with this visit. I usually have a good visit but I did not this time More

I recently bought a used vehicle from illini Nissan had some problems with it and took it back in to have it worked on service was great and as soon as they new it was not going to be fixed immediately the some problems with it and took it back in to have it worked on service was great and as soon as they new it was not going to be fixed immediately they put me in a loaner More

Excellent service from the Dealer. Great to work with and the service was done on time. you might want to change your web address. Still shows old location. and the service was done on time. you might want to change your web address. Still shows old location. More

Over all great experience. I drove from St Louis because they had the best price. Tyler Burton was very helpful. Would buy from them again. they had the best price. Tyler Burton was very helpful. Would buy from them again. More

Time frames for work to be completed were not as promised. Completion was about three hours after the promised time. Price was exorbitdent for the work completed, which was minimal. I do not plan on promised. Completion was about three hours after the promised time. Price was exorbitdent for the work completed, which was minimal. I do not plan on returning. More