Champaign Ford City

We noticed a unfamiliar sound coming from our vehicle. The Service Department found we had an icing problem on the underside of the unit. . The problem was quickly cleared up. They also completed our N The Service Department found we had an icing problem on the underside of the unit. . The problem was quickly cleared up. They also completed our Normal Vehicle Lube and Oil Se vicing. More

I was looking for new tires. After looking around I decided on the Cooper tire for my truck. I emailed Matt Odom at Ford City he said he could get that tire and he gave me a good price that was equal decided on the Cooper tire for my truck. I emailed Matt Odom at Ford City he said he could get that tire and he gave me a good price that was equal to others. While their I had them do a front end alignment and an oil Change. Mat has always treated us with respect along with all the other Ford City service staff. You all work very well as a team. Thanks Rich Coyne More

Had to get my car towed in for service, Ford City helped me every step of the way. Had my car back the next day as good as new. me every step of the way. Had my car back the next day as good as new. More

Matt was so professional in working out my cars' slow engine oil leak problem over past several months. Matt went above & beyond my expectations to offer the rental car while the car was in the shop and engine oil leak problem over past several months. Matt went above & beyond my expectations to offer the rental car while the car was in the shop and kept me informed of what was happening. Matt never made me feel like I was wasting his time on my 2009 Ford Fusion problems and was so very attentive to my concerns each time we discussed service. In my opinion, Matt Odom is one of the greatest assets to your dealership as he conveys his thorough knowledge in assessing and assisting all of his clients in the most professional, timely and courteous of manners! Thanks Matt for helping my car run like new, you are awesome! More

I loved the "no pressure" sales approach at Ford City. The salesman really attempted to understand what our purpose and uses for the F150. He provided information that enabled us to make a dec Ford City. The salesman really attempted to understand what our purpose and uses for the F150. He provided information that enabled us to make a decision...without pressure. This was especially important since this was the first truck we purchased. This is the way car sales should be conducted all the time! More

Quick and friendly service upon arrival. Good coffee and spacious waiting area. Service Rep, Matt, explained the needed service to be performed. Thank you also for the free car wash. spacious waiting area. Service Rep, Matt, explained the needed service to be performed. Thank you also for the free car wash. More

I went in for service on a diesel truck when the "check engine light" came on. Went in at 4:45pm and service representative made it known to me that they start sending their techs home at 5pm and t "check engine light" came on. Went in at 4:45pm and service representative made it known to me that they start sending their techs home at 5pm and that there wasn't much they could do for me that evening. My knowledge was that the dealer closed at 5:30pm. After being persistent, I was able to have them read the engine code to help me understand the urgency of the issue with my vehicle, and the service representative complied. This resistance to be forthcoming with help was quite irritating. I shouldn't have had to suggest a reasonable course of action as I had hoped they would be more receptive to my business! Ultimately, the representative had the codes read, informed me of the issue, and we discussed possible fixes. Knowing that the problem could be of a range of issues, I settled for a quick fix, knowing full well that it may not be the complete solution to the problem at hand. I knew that if this simple fix did not solve the issue, I would schedule a time to come back. The service fee was higher than I anticipated (although I did not ask beforehand) and to add to my frustration the "check engine light" came back on when I pulled out of the service garage. Fortunately, after receiving my initial feedback, Matt reached out to me. He was sensitive to my experience at Ford City and helped get my truck diagnosed at a very fair rate. Following up with the customer, and doing what is possible to ensure the customer is happy, is exemplary customer service. Thanks Ford City! More

Gayle was a very informative and good sales person.He found what we where looking for and we could not be happier. He has been helping me with things on the vehicle that i was having a little bit of a ha found what we where looking for and we could not be happier. He has been helping me with things on the vehicle that i was having a little bit of a hard time understanding with a great attitude. Our whole experience was very good so thanks!!! More

An absolute positive experience all the way around. Anthony and Todd (manager) were beyond professional and could not have been easier to work with, especially since this was our first time buying from Anthony and Todd (manager) were beyond professional and could not have been easier to work with, especially since this was our first time buying from a dealer. We purchased a beautiful 2012 Jeep Wrangler. We already look forward to our next purchase here!! Thank you so much for everything! More

Ford City amazes me with their focus on detail. Always very impressed with their service. They get my truck right in without appointment. They show me things that need to be done, but they are not a bit p very impressed with their service. They get my truck right in without appointment. They show me things that need to be done, but they are not a bit pushy. I purchased my truck from Bill Green and will do it again as needed. Ford City is the best! More