Champaign Ford City

Truck Drifting from Center Two days to get a return call from service. Had a test drive with warranty individual, he recognized the issue. Was told alignment was with in spec, Two days to get a return call from service. Had a test drive with warranty individual, he recognized the issue. Was told alignment was with in spec, and they would try rotating the tires. Was given the explanation this corrected the issue and is doing better. On the drive home there was no difference in the drifting issue. Called service (Travis) relayed my concern, would pass on my concern and call me back. Still haven't heard back. More

Dissatisfied Customer 4 stars for you being nice. Of course your nice you rip people off. Your free service is the only service worth the customers time. My dissapointmen 4 stars for you being nice. Of course your nice you rip people off. Your free service is the only service worth the customers time. My dissapointment well here do i begin. When your service diagnosis a vehicle oh right they don't. I fully recomend taking any vehicle you like to a different place. My car hasn't been professionally care for by this company since i purchased it. They want to charge me to diagnose a problem I already had diagnosed. Talk about rip offs, they don't want to provide service unless their making top dollar for the parts and labor. Where's the drive to do the right job for people buying cars you say can be trusted. Less then 2 years on an over 8,000 dollar car and it already has needed over 2000 worth of work. I say don't trust them with YOUR transportation needs or problems. More

This Lincoln MKT is 4th car we've purchased from Bill. Low pressure, personable. Great help from Brian in used cars, found 2013 in color and options we wanted. Good at communicating where he was in the pro Low pressure, personable. Great help from Brian in used cars, found 2013 in color and options we wanted. Good at communicating where he was in the process of finding the vehicle. More

best dealer experience I ever had! The service dept. took great care of my car and me. Wont go anywhere else! We were treated like family and in this day and age that's rare. The service dept. took great care of my car and me. Wont go anywhere else! We were treated like family and in this day and age that's rare. More

Front grill emblem I purchased a 2013 Ford F150 Super Crew from another dealer back in June 2013. Over the winter the blue plastic on the emblem developed a crack. I too I purchased a 2013 Ford F150 Super Crew from another dealer back in June 2013. Over the winter the blue plastic on the emblem developed a crack. I took it in late yesterday to Ford City and I was out the door within 30 minutes. Great service and facilities. Much improvement over the Marvin Hill and Curley Lee days on South Neil St. in Champaign! More

Service work I was very please at the quick response by Matt Odem and his staff when I had Sync issues with my Explorer on April 1, 2014. I was very please at the quick response by Matt Odem and his staff when I had Sync issues with my Explorer on April 1, 2014. More

They were very helpful in the internet sales and finding what we were looking for. everyone was very helpful. The dealership was very clean. All the employees were very friendly and helpful. I would highly what we were looking for. everyone was very helpful. The dealership was very clean. All the employees were very friendly and helpful. I would highly recommend this dealership. More

We enjoy the value for the price of the oil change, tire rotation, and the included car wash. We like the new location as well. rotation, and the included car wash. We like the new location as well. More

Ford City has a great staff and provides excellent service for our vehicles. I take my truck to Ford City for service and now that my wife has a Lincoln MKX, we take her car there also. service for our vehicles. I take my truck to Ford City for service and now that my wife has a Lincoln MKX, we take her car there also. More

The service people were helpful and the service was fast, easy and efficient. Also, the facilities for customers was really nice. Great Crew! Great Service! easy and efficient. Also, the facilities for customers was really nice. Great Crew! Great Service! More