Champaign Ford City

purchase of 2014 Ford Escape We came into the Ford lot just to browse; we ended up buying a new car and trading in our Fusion. We now have driven it for several days and are v We came into the Ford lot just to browse; we ended up buying a new car and trading in our Fusion. We now have driven it for several days and are very pleased with its performance. We are an elderly couple, and we needed a vehicle with easy access, comfortable seats, and a roomy interior. The color "Oxford" would not have been our first choice, but that certainly was not a deal-breaker. We are glad that Anthony met us just as we drove up; it is still amazing to us that he was able to immediately show us a car that met our priorities. More

New vehicle purchase My wife and I took possession of a 2014 Escape SE and from past experiences with other dealers the experience was what I expected. However, we did ha My wife and I took possession of a 2014 Escape SE and from past experiences with other dealers the experience was what I expected. However, we did have a great time working with our sales rep, Catie Hausmann. She found out what we wanted, gave us the time to drive and review the vehicle, and made us feel comfortable in the decision processes. Since the vehicle is new, I can't review the service side of Ford City but will be expecting the same level of comfort and professionalism dealing with service as we felt dealing with sales. More

Failed I was never told my car would be done in 45 min.; wouldn't of taken 45 min shuttle home. Never called when finished. Waited until next day and then I I was never told my car would be done in 45 min.; wouldn't of taken 45 min shuttle home. Never called when finished. Waited until next day and then I called. Not able to have problems accessed; was told I would when set up appt.Terrible vacuuming and washing. More

Oil change/tire rotation/driver mirror service They are extremely prompt and very organized. They were great to work with on mirror service and very accommodating. They wanted to make sure they p They are extremely prompt and very organized. They were great to work with on mirror service and very accommodating. They wanted to make sure they provided high quality service to us. They met our expectations. We have and will continue to recommend them to others. More

Great service I brought my Ford Explorer in for a regular oil change on June 20th. It took a little longer than I planned but they also took the time to rotate my I brought my Ford Explorer in for a regular oil change on June 20th. It took a little longer than I planned but they also took the time to rotate my tires, as it was time for that to be done as well. One of the headrests on the backseat was broken so they figured out for me that I just needed to have the part for the headrest ordered to be replaced. Thank you to Matt Odem and all of the staff at Ford of Champaign for the great service. More

Professional and personal service. I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also off I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also offered to have my car washed before I left and I was pleasantly surprised that it was not only washed but vacuumed on the inside. I strongly recommend the service department at the Champaign dealership. More

Forgotten in waiting room I took my Fusion into newer service station for an oil change, suppose to be done in 45 minutes. An hour and 30 minutes later I checked on it and it h I took my Fusion into newer service station for an oil change, suppose to be done in 45 minutes. An hour and 30 minutes later I checked on it and it has been done for about 50 minutes but they didn't tell me. More

This is and will always be the only place I service my ride! I have always been a huge fan of the service I receive at Champaign's Ford City. They are and will continue to be the only place I bring my vehicles I have always been a huge fan of the service I receive at Champaign's Ford City. They are and will continue to be the only place I bring my vehicles for service. I've been recently married and my husband had his reservations, because he had a preconceived notion that they would be costly and try to up- sell us on things that were not necessary. However, I have been going to them for years and knew them to be nothing but fair and honest. In years past I learned of their exceptional service when working for a company who's fleet was serviced there. Everyone was extremely friendly and knowledgeable at all times. They treated me like family and it was from then on out that I would always take my vehicles to them for everything from oil changes to the bigger problems. With our vehicle diagnosed with a problem involving the front axle we scheduled an appointment to have the service completed. The estimate that Jeff gave us was two hours. They were done promptly on time and they even sent the courtesy car to pick us up. Everyone was friendly and professional through out the whole experience. My husband was impressed that our vehicle was returned to us cleaner than when we brought it in. They even washed it for us. To this day I refuse to take my vehicles any where else, even for oil changes! Kudos to the service department at Ford City! More

Oil Change Great and Fast service, the courtesy shuttle driver remembered me from a previous ride. They even washed and vaccumed my car at no cost and the car wa Great and Fast service, the courtesy shuttle driver remembered me from a previous ride. They even washed and vaccumed my car at no cost and the car was done on time. More

Quick Oil Change I was in a hurry and was late. Not having an appointment, I just hurried in and asked if I still had time for the oil change. The service man said h I was in a hurry and was late. Not having an appointment, I just hurried in and asked if I still had time for the oil change. The service man said he would work it in and 45 minutes later I was out of there. Very happy with the way I was taken care of. More