Champaign Ford City

Biased, but impressed I'm a ford guy, so take that as you will. But I've dealt with this dealership for used and new cars and had a great experience. Walk-in service can be I'm a ford guy, so take that as you will. But I've dealt with this dealership for used and new cars and had a great experience. Walk-in service can be a bit hit or miss depending on your needs, but by appointment they'll take care of you and are great at getting work done fast and well done. Which, to my mind, should be expected for appointment work. They don't disappoint. I'm looking forward to my family getting our next car from this dealership. The wife and I rented a Ford Escape on a road trip out west and drove it all over backwoods trails in the redwood forest... and it was *great*. I'll keep enjoying the great and timely service here with what I got, and look forward to maintaining a well-abused Escape with all the gizmos in the near future. More

Friendly and Fast Service I have never rated the service department at a dealership as excellent, however Don and everyone I interacted with in the service department were awes I have never rated the service department at a dealership as excellent, however Don and everyone I interacted with in the service department were awesome. The work was done well and they took care of all of my requests with out blinking (they even installed my new plates). I came here from Michigan and had been loyal to my dealership there without even an ounce of the experience I had here. This will be my new dealership. More

Awesome experience buying a Nissan Maxima I just bought a 2006 Nissan Maxima and I was working with Barb. I had a great experience, everyone was really friendly and they were able to get me e I just bought a 2006 Nissan Maxima and I was working with Barb. I had a great experience, everyone was really friendly and they were able to get me exactly what I wanted. I would recommend coming here, the people are great. More

Worth the drive! My only complaint about Champaign Ford City is that I didn't find them sooner. My three hour drive to their dealership was worth every mile! Anthony C My only complaint about Champaign Ford City is that I didn't find them sooner. My three hour drive to their dealership was worth every mile! Anthony Cenzano and the rest of the staff at Champaign Ford City made my 2015 Ford Fiesta ST buying experience as convenient and painless as possible. 200 miles will not stop me from returning to Champaign Ford City for future purchases. More

3 VISITS LATER, FINALLY FIXED First time I ever visited Ford City was for a recall, and while I was there I asked them to test drive my car because it was hesitating on accelaratio First time I ever visited Ford City was for a recall, and while I was there I asked them to test drive my car because it was hesitating on accelaration. When I went to pick up car, they admitted they forgot to test drive it. I waited a few months, went back car was getting worse, this time they updated the computer chip, thinking that might fix it, they were unable to find anything on the diagnostic test. The moment I left went on the highway, same old problem. Called in and complained to the Service Manager, couldnt believe all this happening with a dealership, expected better service. The third time I took it in, they did finally find the problem, a bad cyclinder coil to one of the spark plugs, $600 later, car is finally working great. It just took a long time to get there.... More

oil change I went on a busy Saturday. I was hoping for a ride a mile away while I waited 2 hours and service said they had no drivers. I asked sales guys and t I went on a busy Saturday. I was hoping for a ride a mile away while I waited 2 hours and service said they had no drivers. I asked sales guys and they helped. Why couldn't service make that happen? Also expected car ran thru car wash. Got back and had to ask for it to be washed. For first service on my new car, was not the customer service I expected. More

Great ! Every one was very friendly... I did not have an appointment....My vehicle was gotten in a short time... that was great....I will go back again... Every one was very friendly... I did not have an appointment....My vehicle was gotten in a short time... that was great....I will go back again... More

f-150 service Bought a F-150 with a few issues.. Ford City fixed them in a timely matter and a reasonable cost .. Very professional, would recommend buying a vehicl Bought a F-150 with a few issues.. Ford City fixed them in a timely matter and a reasonable cost .. Very professional, would recommend buying a vehicle from here More

Recent service Once again, Matt Odom and the Ford City Service team did an amazing job taking care of my needs. I was most appreciative that they were particularly Once again, Matt Odom and the Ford City Service team did an amazing job taking care of my needs. I was most appreciative that they were particularly helpful for my wife as I was in the hospital. Thank you!! 5 stars all the way!! More

Correction of last oil change experience. I presented Champaign Ford City with a "free brake inspection" certificate and asked that they do this along with my oil change request. They said t I presented Champaign Ford City with a "free brake inspection" certificate and asked that they do this along with my oil change request. They said that would be no problem and would take care of it. When they came and told me that my car was ready it showed an oil change but no inspection of the brakes. When I received an email from them asking if everything was to my satisfaction I explained the situation and told them that I wasn't happy with what had happened. I received an email back stating that they had put a free oil change on my Rewards account and would still honor the free brake inspection, also. This last oil change was a very good experience. Not only did I get a free oil change but I got the free brake inspection, AND a free car wash. I'm very happy with how they stepped up to please their customer. More