Champaign Ford City

Great ! Every one was very friendly... I did not have an appointment....My vehicle was gotten in a short time... that was great....I will go back again... Every one was very friendly... I did not have an appointment....My vehicle was gotten in a short time... that was great....I will go back again... More

f-150 service Bought a F-150 with a few issues.. Ford City fixed them in a timely matter and a reasonable cost .. Very professional, would recommend buying a vehicl Bought a F-150 with a few issues.. Ford City fixed them in a timely matter and a reasonable cost .. Very professional, would recommend buying a vehicle from here More

Recent service Once again, Matt Odom and the Ford City Service team did an amazing job taking care of my needs. I was most appreciative that they were particularly Once again, Matt Odom and the Ford City Service team did an amazing job taking care of my needs. I was most appreciative that they were particularly helpful for my wife as I was in the hospital. Thank you!! 5 stars all the way!! More

Correction of last oil change experience. I presented Champaign Ford City with a "free brake inspection" certificate and asked that they do this along with my oil change request. They said t I presented Champaign Ford City with a "free brake inspection" certificate and asked that they do this along with my oil change request. They said that would be no problem and would take care of it. When they came and told me that my car was ready it showed an oil change but no inspection of the brakes. When I received an email from them asking if everything was to my satisfaction I explained the situation and told them that I wasn't happy with what had happened. I received an email back stating that they had put a free oil change on my Rewards account and would still honor the free brake inspection, also. This last oil change was a very good experience. Not only did I get a free oil change but I got the free brake inspection, AND a free car wash. I'm very happy with how they stepped up to please their customer. More

Outstanding!!! Went to Ford City to see Brenda about a car for our grandson, she went to great lengths to be sure we would get something that was suitable and price Went to Ford City to see Brenda about a car for our grandson, she went to great lengths to be sure we would get something that was suitable and price wise to meet his budget. She went beyond what a typical salesperson would do. Don Beckler also made sure the car was clean and checked over completely before he would let it out the door. Brenda explained everything how to use the various features of the car. Thanks to both and others that helped. They were outstanding and very courteous. More

Great Service My experience when I went in for service was outstanding! I was able to get in and out in less than an hour. Since the weather was bad they gave me a My experience when I went in for service was outstanding! I was able to get in and out in less than an hour. Since the weather was bad they gave me a "raincheck" for a wash! More

Friendly and Accommodating Service at the New Location Visited the new location for the 1st time yesterday for an oil change. The weather was snowy and cold. I was delighted to drive right into the clean n Visited the new location for the 1st time yesterday for an oil change. The weather was snowy and cold. I was delighted to drive right into the clean new facility where I was greeted by the regular friendly service personnel. No hassles. Comfortable spacious waiting area. Quick efficient service. All for a reasonable price! More

Great customer service Took car in for oil change and safety recall and car was promised to be ready in an hour and was less than an hour. Very professional and friendly. J Took car in for oil change and safety recall and car was promised to be ready in an hour and was less than an hour. Very professional and friendly. Jeff even held my car door open for me! Good cappucino! More

Very good experience I came in for a safety recall. They have it finished within an hour. Very efficient and friendly. I definitely will revisit for future services. I came in for a safety recall. They have it finished within an hour. Very efficient and friendly. I definitely will revisit for future services. More

very satisfied I purchased a new 2011 Navigator from Ford City and have been going there for routine service since. I have always been pleased with the service I re I purchased a new 2011 Navigator from Ford City and have been going there for routine service since. I have always been pleased with the service I received. As is true for all dealers I have worked with, they stock few spare parts and it always takes several days (and another visit) to finish the job. But, their service is the best I have received from any dealer in the CU area in the past 40 years. More