Champaign Ford City

You can't make lemonade out of lemons The dealership is great: cordial, attentive, responsive. But the Ford Focus is a lemon car. So no matter how many replacement parts are put in, the sy The dealership is great: cordial, attentive, responsive. But the Ford Focus is a lemon car. So no matter how many replacement parts are put in, the system is a lemon. Buyers beware. More

Professionalism Personified From the moment I drive my Ford F-150 pickup truck into the service department reception garage I notice the difference. I am always greeted by a man From the moment I drive my Ford F-150 pickup truck into the service department reception garage I notice the difference. I am always greeted by a man wearing the standard Ford City uniform of polo shirt and slacks while holding a clipboard. The greeter quickly asks the type of service I require and then directs me to the service advisor (Matt Odom) while the greeter takes down the pertinent information from my truck (mileage, VIN, etc.) I need an oil change and Matt notices that I have over 59,000 miles on the truck and asks if I wanted the 60,000 mile service. Matt explains that the 60,000 mile service is identical to the 30,000 mile service (which I had at Ford City also) and would take most of the morning to complete. I replied that I could not spare the entire morning today, and asked if the service could wait until the next oil change. Matt assured me that my truck would be fine if I decided to wait. I waited in the luxurious waiting room, drank coffee, watched TV and checked my cell phone and within the hour my truck had the oil changed, tires rotated and the truck was washed and vacuumed. I received a detailed description of the service received and was directed to the cashier. I have been to Ford City ever since the summer of 2014 and Matt Odom has usually been my service advisor. Matt always reviews the services completed with me and gives me advance notice of possible service required down the road (brakes may need additional service within the next six months). However, this time Matt was busy and I didn't receive my usual briefing. I attribute this to Matt being busy and I look forward to my next visit to Ford City Service. More

Excellent service!!! I cannot speak highly enough about the Service Department at Ford City! I have had no problems whatsoever in scheduling, shuttle service, price or cu I cannot speak highly enough about the Service Department at Ford City! I have had no problems whatsoever in scheduling, shuttle service, price or customer service!!! Matt Odom is very professional, and is diligent about making your satisfaction his priority! The facilities are exceptionally clean, and everyone is as nice as they can be!!! Will definitely refer friends and family to Ford City!!! More

Questionable Service This is the second time I've had issues with the service team. As a younger individual, I am used to not receiving the service I deserve, and have no This is the second time I've had issues with the service team. As a younger individual, I am used to not receiving the service I deserve, and have no problem talking to a manager. When I came in the service associate brushed me off to another person who was at lunch. I asked if he could check if they had my tires in stock and he, instead, told me to ask her. I know nothing about cars - I just drive them - so I needed him to tell me. He declined on my second request. I left and immediately called the service manager. Derek, the Service Manager, took immediate care to rectify the situation. He is the only reason I won't give 1 star. He asked if I could come back and told me they would absolutely take care of me right now. THIS is the service I expect. I bought my car at Ford City and it's still under warranty as it only has 20k miles on it. I have avoided returning for oil changes and have gone, essentially, anywhere else. Kelly kept me updated through the process within reason, which I appreciated. Perhaps I'll give them a third chance for redemption on my next oil change... But if I get anything less than the "World class service" their hold music promises, I will take my business elsewhere permanently. More

Service on 2008 Taurus I put off some work for a while on my 2008 Taurus with 115,000 miles. Ford City took care of all of my issues and they were very prompt in their comm I put off some work for a while on my 2008 Taurus with 115,000 miles. Ford City took care of all of my issues and they were very prompt in their communication and service. My car was done quickly, and everything was fixed. More

Quick service I called to schedule the first service to be performed. They told me that I did not need an appointment, just bring it in. I did, had 2 cups of coffe I called to schedule the first service to be performed. They told me that I did not need an appointment, just bring it in. I did, had 2 cups of coffee and the car was ready to go. More

Ford recall Matt is very generous with his time. He is very good at getting you in and out while solving your car's issues. The environment is very laid back and Matt is very generous with his time. He is very good at getting you in and out while solving your car's issues. The environment is very laid back and relaxing. More

Amazing Service Kelly in service was very knowledgeable and made a very stressful situation become less stressful. She was in constant communication with me the whol Kelly in service was very knowledgeable and made a very stressful situation become less stressful. She was in constant communication with me the whole day as to everything that was taking place with my car, making sure to explain everything and answered all of my questions. This was the third time in 2 months that I have been in once for new tires, once for an oil change and then this time for actual problems that could have been catastrophic. Everyone that I came into contact with from Service Adviser to Technician to Shuttle Driver were very friendly and helpful! I definitely recommend Ford to anyone! More

Horrible service My husband and I have brought our car to Ford City several times for repairs. Everytime we come in, we do not receive any assistance and the employees My husband and I have brought our car to Ford City several times for repairs. Everytime we come in, we do not receive any assistance and the employees act as if we are a burden to them. Don, the service advisor, is always very short with us and never lets us know what is going on with our car as well as how much it will cost for the repairs. He instead just fixes the problem and let's us figure out what's going on when we pick up the car. We never know what to expect. I would never recommend bringing your car to the service department at Ford City. More

Always friendly, dependable and fast service I always get great service when I come in for repairs or just an oil change. All the employees are very friendly. Matt has always been helpful in ke I always get great service when I come in for repairs or just an oil change. All the employees are very friendly. Matt has always been helpful in keeping my old Focus running properly and safety. I'm almost at the 100,000 mile mark and hopefully with Matt's assistance, I can get a lot more mileage from my auto. As a retiree, it can be harder to make ends meet. More