Champaign Ford City

More answers, please. When I made my appointment to get an oil change before Thanksgiving, I asked about tires. Ford City said they were having a black Friday sale on tires When I made my appointment to get an oil change before Thanksgiving, I asked about tires. Ford City said they were having a black Friday sale on tires FOR COST with rebate, so I made an appointment to get those also. I also needed an alignment, which they did not tell me, but the service department went ahead and did that also. Next time, I would like to be told everything upfront, however the prices were ridiculously low so I am not disgruntled. I did not get a rebate on my touring tires either, but they were the next to lowest cost tires. The cashier explained everything to me, and answered my questions at the end. I have also been taught how to operate my radio, and many other "high tech" things on my Ford Focus Titanium this year, or I would have given up on it as a "lemon". Every car has it's quirks, and sometimes making stuff too high tech is NOT a perk. There ought to be a DVD that comes with your new cars! The salesman did not explain about the "smart key" or say much about anything. For the rest of you customers, all I have to say is, " Ask for more answers politely to your questions, please." Maybe that is why I always get great service with a smile, and a free car wash. More

30,000 mile service Called for an appt. Got in quickly. They took me back home until service was done. Everyone was so friendly and helpful. I have been a customer since Called for an appt. Got in quickly. They took me back home until service was done. Everyone was so friendly and helpful. I have been a customer since 2006. More

Always feel welcome As always, my recent trip for service at Ford City was excellent. Matt Odom, my service rep, provided excellent customer service, explained what was As always, my recent trip for service at Ford City was excellent. Matt Odom, my service rep, provided excellent customer service, explained what was being done, and kept me updated as it went. The vehicle was returned in great shape (car wash) and works very well. I recommend Ford City very highly. More

Friendly staff member! I went in for the works on my Ford Fiesta. The gentleman explained to me what it all included and when i asked if they would vacuum it too he said the I went in for the works on my Ford Fiesta. The gentleman explained to me what it all included and when i asked if they would vacuum it too he said they could. I was also concerned about my breaks and the gentleman assured me he would drive the car himself to make sure the breaks feel good. After about an hour the car was done, everything checked out ok but they didn't get a chance to vacuum it for me, something was getting changed at the time making the vacuums not available, but he did tell me i could come back in an hour or come wny other day and they would vacuum the car! Was a little disappointed but Overall a great experience. More

Ford City delivered the service promised, @ a lower cost My Ford F-150 was due for a 60,000 mile service and an oil change. Before I brought in my truck, I noticed that my left-rear tire appeared to have a My Ford F-150 was due for a 60,000 mile service and an oil change. Before I brought in my truck, I noticed that my left-rear tire appeared to have a slow leak. Matt Odom, the Ford City Service Advisor, said he would have the tire inspected as well as complete the other services already scheduled. When I picked up my truck I discovered that Ford City had located a nail in my tire and plugged the leak at NO CHARGE! In addition, my bill was reduced by $83.16 because Ford City allowed me to use my Ford Owner Advantage Rewards which I had earned from previous service conducted at Ford City. As always, they washed my truck prior to pick-up. Even the cashier was friendly and she gladly re-calculated my bill when I had initially forgotten to ask her if I could use my Ford Advantage Rewards. I love Ford City. More

Service Took my truck in for service and worked with Kelly she is very friendly and knowledgeable. I will be back for service in the future Took my truck in for service and worked with Kelly she is very friendly and knowledgeable. I will be back for service in the future More

Always great service and smiles on everyone's face. Dropped my truck off for an oil change and went and enjoyed lunch and when I came back it was finished up and ready to and smiles on everyone's face. Dropped my truck off for an oil change and went and enjoyed lunch and when I came back it was finished up and ready to go. No problems. And will be back in for my next service. More

Eh. I had my new to me (two months old) vehicle in for an oil leak. When I took my vehicle home, I was surprised to see an oil spot in my driveway the siz I had my new to me (two months old) vehicle in for an oil leak. When I took my vehicle home, I was surprised to see an oil spot in my driveway the size of a softball after only been sitting for about an hour. We took it right back to the dealership that afternoon. After having my vehicle for a day longer than promised due to the technician damaging one of the seals he was replacing, I was pretty peeved. We worked with Matt Maier and Kelly to get the work scheduled - they were great.... not to impressed with the technician that worked on our vehicle. I still have a small leak and a slight burning smell but have been told that it is coming from the overflow tube and it's nothing to worry about. I sure hope not since my warranty is up in about 9,000 miles. So far, not too impressed. More

THE BEST I have been getting good service from FORD CITY so keep up the good work. The crew is good peoples they do the best to make you happy I have been getting good service from FORD CITY so keep up the good work. The crew is good peoples they do the best to make you happy More

Service department I have broughten my car in several times and it seem that not a single thing has covered even though I have just recently found it in my warrenty... a I have broughten my car in several times and it seem that not a single thing has covered even though I have just recently found it in my warrenty... also when I pick it up they never state what I should be looking at fixing in the future which has resulted in my car ready to completely die. Unless I pay another 500 to last me only a few months... this definitely doesn't sound right or that they truly care about the service they do. More