Champaign Ford City

Broken Record...Champaign Ford City is great I almost always work with Matt Odom, who I consider to be my personal service advisor. Matt has never steered me wrong and he always gives me a "head I almost always work with Matt Odom, who I consider to be my personal service advisor. Matt has never steered me wrong and he always gives me a "heads up" when my Ford F-150 looks like it needs servicing in the future. I particularly like the Ford Service Report Card because it gives me information about the service status of my pickup (tire tread wear, brake wear, transmission, exhaust, battery, etc.). Matt has been explaining to me for the last few oil changes that I should consider replacing two of my tires (I had replaced two tires last fall while out-of-state) and that my brake pads required attention in the future. Today I took my pickup to Matt and after the Ford technician inspected the truck, Matt advised me to replace the brake pads and machine the rotors and that my battery was in need of replacement. Of course I knew I needed two tires as well, but Matt assured me that it would be safe to wait a while before expending more money for tires, but recommended these tires be replaced before winter. In addition, I had a 10% Off Wild Card coupon from Champaign Ford City which saved me $66! But the real reason I wanted to brag about Matt is that back in May 2016, my Ford F-150 got an oil change and tire rotation which is way longer than I have ever had to wait. Matt noticed me in the waiting area and immediately apologized and told me because of the lengthy wait there would be no charge. Matt and Ford City are a class act. More

Great Service on Short Notice I came in late in the afternoon (no problem for them) to get a regular service and it was completed within 45 minutes. The agents have a great attitu I came in late in the afternoon (no problem for them) to get a regular service and it was completed within 45 minutes. The agents have a great attitude and very helpful. I am always satisfied as a customer with the treatment and assistance. Car wash and interior clean is an added bonus and all of the service is fully explained. Great job!!!! More

Wheel bearing A wheel bearing was failing as I was traveling cross country on a Friday morning. I was squeezed in on a moments notice. The part had to be ordered fr A wheel bearing was failing as I was traveling cross country on a Friday morning. I was squeezed in on a moments notice. The part had to be ordered from a Ford distributer, which was delivered within two hours! I was back on the road mid afternoon, and safely arrived at my destination! More

Oil change I just stopped by for a oil change and they are always so friendly. They greet you when you arrive and the gentleman who took my information was the s I just stopped by for a oil change and they are always so friendly. They greet you when you arrive and the gentleman who took my information was the sweets man ever and very friendly and the kindness smile. They also wash and vacuum my vehicle with every oil change and service is usually fairly quick. Also they have an amazing rewards program which made my oil change free! Even better! More

All servicing and remote start install I always have good experiences. No complaints! Always offered a car wash and vacuum. Convenient early bird and late night drop off. Good communication I always have good experiences. No complaints! Always offered a car wash and vacuum. Convenient early bird and late night drop off. Good communication and transport in town if needed. More

Recall The recall work was done as promised and on time. The service writer is friendly and thorough. I have had my Fusion serviced here before and the servi The recall work was done as promised and on time. The service writer is friendly and thorough. I have had my Fusion serviced here before and the service has always been great. More

Regular servicing I always take my trucks here. Even when the I didn't want to hear the problem, the service has always been above and beyond. I always take my trucks here. Even when the I didn't want to hear the problem, the service has always been above and beyond. More

Oil change I had a oil change and tires rotated they are always so friendly and they wash and vacuumed my vehicle the service was quick I didn't have to wait lon I had a oil change and tires rotated they are always so friendly and they wash and vacuumed my vehicle the service was quick I didn't have to wait long. They greet you when you come in More

Excellent and Timely! Always excellent and timely service. Matt Odom is courteous and professional. I like the Works and the wash and vaccum service. I love Fords, and Always excellent and timely service. Matt Odom is courteous and professional. I like the Works and the wash and vaccum service. I love Fords, and their service Dept. More

Oil change and service We always deal with Matt Odom and he is very courteous and professional in dealing with us. He keeps us updated if there is a delay for any reason. We We always deal with Matt Odom and he is very courteous and professional in dealing with us. He keeps us updated if there is a delay for any reason. We reccomend him highly ! More