Champaign Ford City

Quick Oil Change I appreciated being able to stop instigating 3:30 on a Friday for an oil change and being ready to go an hour later. I really had a thousand more mile I appreciated being able to stop instigating 3:30 on a Friday for an oil change and being ready to go an hour later. I really had a thousand more miles before I needed to change the oil but I wanted tires checked before a road trip. Old school and used to changing the oil every 3,000 miles, I have learned to compromise at 5,000 unless I'm going on a trip and the mileage is close to target. More

Ford Sync The Ford Sync system quit working in my 2012 F150. Jake spent 2 days correcting the problem and corrected it without needing a new unit. The Ford Sync system quit working in my 2012 F150. Jake spent 2 days correcting the problem and corrected it without needing a new unit. More

Great service and always dependable Regardless of my situation, whether it be a service issue, a question or concern I leave more than satisfied. I recently purchased another Ford truck Regardless of my situation, whether it be a service issue, a question or concern I leave more than satisfied. I recently purchased another Ford truck from Ford City and my decision was made not only because I got a very good deal, in my opinion, but I know that there is a fantastic service department that is going to maintain my truck for me.. More

service issues I have had my issues with Ford Warranty. I have had to even argue with Ford Corporate I have never had an issue that Ford City of Champaign has not m I have had my issues with Ford Warranty. I have had to even argue with Ford Corporate I have never had an issue that Ford City of Champaign has not made sure was taken care of to my satisfaction and anyone who knows me knows that is nearly impossible If your issue is a service problem. Contact Derrick Scroggins for help. If you are looking for a straight shooting looking out for your best interest in the total sale experience contact either Brenda or Gayle. More

Another great service with no appointment. I have always been treated fairly and the work done on my vehicles is done correctly, the first time. They are priced competitively, in fact a little I have always been treated fairly and the work done on my vehicles is done correctly, the first time. They are priced competitively, in fact a little better perhaps. I will continue to take my non Ford vehicles there. More

Consistently Excellent Service My Ford F-150 had the "check engine" light come and off periodically for several weeks. I also needed 2 new tires. I dropped off the truck the night b My Ford F-150 had the "check engine" light come and off periodically for several weeks. I also needed 2 new tires. I dropped off the truck the night before the scheduled service and the next morning I received a call from Matt Odom, (my service advisor). May explained in great detail what the technician had done to determine what the problem was. Although no problem was discovered, Matt made sure I understood that I should bring the truth in again as soon as the engine light comes on again. Matt did not charge me for the extensive testing done and more importantly, he gave me 10% off the price of my new tires even though I forgot to give Matt the "10% off wild card" that I had saved. I am always treated this well by Matt Odom and Ford City. More

Very pleased with service! I had the extra key/fob for my F150 stolen. I was able to get my current key reprogrammed, new key made, oil change, and the truck washed in about an I had the extra key/fob for my F150 stolen. I was able to get my current key reprogrammed, new key made, oil change, and the truck washed in about an hour AND it was cheaper than I expected! My only issue... they missed a spot on the wash, but I can live with that. ;-) More

Sales Good/Service Bad I had bought a new 2015 Ford Explorer Sport from Ford City last year and had a good experience with the sales department. That's the only reason they I had bought a new 2015 Ford Explorer Sport from Ford City last year and had a good experience with the sales department. That's the only reason they got two stars. I took it in about three months ago for a airbag trouble light staying on, a run in the paint and some chips in the paint. I was told the airbag part was ordered and would be there in about two weeks. They took picture of the run and chips to send to the claims department. I waited three weeks with no call. So I called and was told the part had come in a week ago but the guy who was taking care of my account was busy but he would call me in an hour. So I waited three days with no call. So then I called the service manager Derrick and left him a message explaining what was going on. Left him my name and number but no call! So I waited a few more weeks and decided to call once more. Talk to a secretary in the service department explained what was happening, she said I needed to talk to Derrick the service manager! Ya think! He was in a "meeting" but she said he would be in touch. Later that evening I got a call from a guy in the claims department, who had never seen the pictures of the run or chips. Didn't know anything about the airbag light, but he did get me in and got the light fixed and took more pictures. Got a call a few days ago saying the run in the paint and chips were covered, they just needed to make the appointment with the body shop. They were even giving us a rental car. Got a call yesterday from the service department saying they messed up, the run is covered but they will only cover half of the cost for the chips. Needless to say that is it for Ford City! P.S. Never once did the service manager "Derrick" even try to contact me. Thanks More

Disappointed I'm so disappointed at the Champaign Ford service department. I'm moved from San Antonio TX, the Lincoln Ford service is amazing they deliver your v I'm so disappointed at the Champaign Ford service department. I'm moved from San Antonio TX, the Lincoln Ford service is amazing they deliver your vehicle in the front when you check out they explain in great detail what they worked on your vehicle. The Service department in San Antonio make me feel that they care. Champaign was the opposite. I installed a new device in my vehicle no one showed me how it worked nor they delivered my vehicle to me it was parked in back of the building, I had to looked for it and to discovered it was not clean or washed, also it was hard for me to start my vehicle since I installed a key engine starter. In the future I will drive to Tuscola or Rantoul for service. More

Excellent Service Recently took my Mkz 2015 in for it's scheduled maintence, oil change, and 3 recalls. Service Tech Todd took excellent care of us. The car has had s Recently took my Mkz 2015 in for it's scheduled maintence, oil change, and 3 recalls. Service Tech Todd took excellent care of us. The car has had squeeky breaks. Todd worked with his people on two different occasions to isolate the problem and to fix it. So far so good. Have to say I was getting frustrated. Appreciate Todd getting it resolved. I was provided a loner car since the recalls were time consuming. Appreciated that. I always take advantage of the complimentary wash and vac. We purchased our vehicle in Sept of 2015 and have been pleased with the sevice dept. More