Champaign Ford City

Great Service My service rep is Todd Ballard and I think he may be the best service rep I have ever encountered. He does a great job as all the service reps at Cha My service rep is Todd Ballard and I think he may be the best service rep I have ever encountered. He does a great job as all the service reps at Champaign Ford do but Todd takes care of me. He knows his stuff and keeps me informed of what I need. Thank you Todd. More

Recall Painless I had a throttle situation on recall from Ford taken care of on Thursday, Nov. 3rd. Everything was seamless and I had my car back by noon. As always I had a throttle situation on recall from Ford taken care of on Thursday, Nov. 3rd. Everything was seamless and I had my car back by noon. As always a great experience. Thanks. More

Great Customer Service!! Todd in Service was great! Very professional and walked me through a concern that I had on my 2014 escape and what would need to be done to correct i Todd in Service was great! Very professional and walked me through a concern that I had on my 2014 escape and what would need to be done to correct it. Everything was covered under my Manufacturers warranty and they even gave me a ride to work. Got my car back and everything was back to new. Very friendly service department!!! More

Excellent customer service Champaign Ford City service department consistently provides excellent customer service. They are very thorough in performing repairs and mainyenace o Champaign Ford City service department consistently provides excellent customer service. They are very thorough in performing repairs and mainyenace on my 2013 Ford Flex i would recommend them highly More

Good job with great service I had a vehicle I just inherited and wanted it checked out. The service was quick and the service writer outstanding. I am now confident in the vehi I had a vehicle I just inherited and wanted it checked out. The service was quick and the service writer outstanding. I am now confident in the vehicle I now own. More

ford warranty I had a faulty sliding rear window on my 14F-150. Todd along with the service manager Derrick made sure this issue was resolved to my satisfaction in I had a faulty sliding rear window on my 14F-150. Todd along with the service manager Derrick made sure this issue was resolved to my satisfaction in a quick and timely manner. remember anything man made is subject to issues. Remember also the service department is not responsible for the issues,but at Ford City of Champaign they will work with you to make sure those issues are solved to your satisfacation. More

Oil Change. It is Friday morning .About 9 am I go to Ford City for my oil on my 2015 F250. 2Hrs later my truck is done. And washed. I drive home and what do I f It is Friday morning .About 9 am I go to Ford City for my oil on my 2015 F250. 2Hrs later my truck is done. And washed. I drive home and what do I find , oil running down the side of the new oil filter. I call Ford City, They said they would send a Tech out to check it out .He said that it was oil left over and cleaned it off. Filter was installed properly. I went for a drive and when I got back it was still dry. Thank you for taking care of this. More

Quick Oil Change I appreciated being able to stop instigating 3:30 on a Friday for an oil change and being ready to go an hour later. I really had a thousand more mile I appreciated being able to stop instigating 3:30 on a Friday for an oil change and being ready to go an hour later. I really had a thousand more miles before I needed to change the oil but I wanted tires checked before a road trip. Old school and used to changing the oil every 3,000 miles, I have learned to compromise at 5,000 unless I'm going on a trip and the mileage is close to target. More

Ford Sync The Ford Sync system quit working in my 2012 F150. Jake spent 2 days correcting the problem and corrected it without needing a new unit. The Ford Sync system quit working in my 2012 F150. Jake spent 2 days correcting the problem and corrected it without needing a new unit. More

Great service and always dependable Regardless of my situation, whether it be a service issue, a question or concern I leave more than satisfied. I recently purchased another Ford truck Regardless of my situation, whether it be a service issue, a question or concern I leave more than satisfied. I recently purchased another Ford truck from Ford City and my decision was made not only because I got a very good deal, in my opinion, but I know that there is a fantastic service department that is going to maintain my truck for me.. More